Skip to main content

Infographic 1 min read

Your guide to the wonder years of knowledge management

Last updated April 5, 2019

Companies running the gamut from SMBs to enterprise have built robust help centers, enabling customers to help themselves with simple queries. But what happens next to ensure it remains a robust resource?

Blossoming into a knowledge-centered organization goes beyond installing a help center solution: it requires processes and roles behind the creation, organization, and distribution of knowledge—to improve customer experience, agent experience, and spread the wealth (knowhow and context) across your entire organization. Follow this guide through the wonder years of knowledge management to help make sure nothing falls through the cracks. And learn more about how one solution, Guide Enterprise, can help you do that.

Related stories

Article
1 min read

Customer success playbook: A comprehensive guide

Customer success playbooks help align your team goals with your customers’ to drive better results and retention. Enhance your customer experience with our free success playbook templates.

Article
3 min read

Voice support is as popular as ever. Here’s the newest way to manage customer service calls

Introducing the Zendesk Voice API for seamless customer support.

Podcast
1 min read

How companies can bolster the well-being of their support teams with Tade Anzalone at Calm

As any support team manager can attest to, the deleterious effects of stress and burnout have…

Article
1 min read

Behind the scenes: How top hospitality brands deliver 5-star guest service

Discover how Zendesk can enable you to provide world-class customer service consistently, even in the midst of labor shortages and rising costs.