In this bold new era of online support, companies have had to get much more proactive about customer support. It's why we launched our Customer Satisfaction Ratings feature which enables companies to collect feedback from their customers, analyze that feedback, and fix any issues immediately. In some cases, we hope it can help companies revamp entire business processes in order to meet the needs of their customers.
This infographic should also help you get an idea of what customers are looking for when they find your company's website and start clicking around. Print this out and grade yourself. Be honest! Have your employees fill out a card as well, especially your customer support team. Great support can only come with great understanding of your customers needs. And when it comes to this little pop quiz, anything less than A+ should be unacceptable!