Maintaining World Class Customer Support in a Fast Growing Organization
We rounded out a fantastic 12 months of the popular Zen Masters webinar series with one of our very own Zen Masters, Zendesk head of Global Customer Support Pam Dodrill! With a growing customer base of over 40,000 worldwide, Pam has the big responsibility of ensuring that customer requests and issues are responded to quickly and efficiently.
With Pam Dodrill
Listen to insider tips on how Pam raises the bar on customer service excellence. Learn about the techniques she uses to keep the team motivated, how she measures productivity, and the unique ways she encourages her team to show "Zen Love".
Pam Dodrill has over 20 years of experience driving customer service and advocacy, employee satisfaction, call center operations, and business process improvements for her own clients as well as clients of Oracle and Salesforce.com. In addition to being the head of Zendesk's global Customer Support, she is also Co-Chair of the TSIA Support Services Champions group, and it's her professional life mission to make customer service a better place.