The marketplace reality of scaling a business is now less about what you're selling and more about how well you understand your customer's experiences and needs. Research shows that 87% of customers think brands need to put more effort into providing a seamless customer experience.
Join us for a fireside chat with Fossil's VP of Global Customer Care & Retail Operations and Zendesk's Chief Operations Officer as they discuss the customer-centric mindset of a modern retailer.
In this webinar, we will cover:
- How Fossil thinks about customer experience
- What values are important to consider as a retailer and why
- The best approach to modernizing your customer experience
Watch now!
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