2017 retail and ecommerce customer service trends

A Zendesk cheat sheet for picking your support solution

Zendesk research: analytics

Zendesk research: retail and the holidays

Zendesk research: customer satisfaction

Zendesk research: customer self-service

Zendesk research: operational benchmarking

Zendesk research: live chat

Zendesk research: Net Promoter Score® (NPS)

Zendesk research: behavioral cues

Customer engagement with agile customer care

Top customer experience with agile customer care

Increase revenue with agile customer care

Gartner examines customer experience innovation for 2017

Gartner: Knowledge Management Will Transform CRM Customer Service

The value of self-service

In good company: Expand support beyond customer service

Roll out and manage multiple customer service channels

Meeting the fresh demands of omnichannel customers

From Cost Center to Profit Center: the Potential ROI of Zendesk

Streamlining Customer Service with In-App Support Solutions

Uncover the true value of your customer support organization

Forrester’s 2017 Customer Service Trends

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

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