Latest stories
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Article
Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk’s Scott Morris
In a candid interview, Zendesk Acting Chief Marketing Officer and Executive Sponsor of the Pride employee committee, Scott Morris, shines a light on why it's a pivotal time for Pride community members and allies to rally together.
Article
17 min read
What is brand advocacy? (+ 8 strategies to boost referrals)
Turn the people who know your business best into brand advocates with head-turning reward programs and impressive customer service.
Article
14 min read
Customer analytics 101: What it is and how it works for growth
Customer analytics helps businesses deeply understand their audience to make smarter business decisions and improve CX.
Article
10 min read
15 customer service resume examples and writing tips for 2024
Land the job you’re looking for with a perfectly crafted customer service resume.
Podcast
2 min read
The customer-first strategy: Why it’s crucial to your business
In the third episode of the Conversations with Zendesk podcast, business experts discuss why it's important to adopt a customer-first strategy.
Article
2 min read
ShareFile, Levitate co-founder Jesse Lipson: Trust yourself
From bootstrapping through acquisition, Lipson advises balancing conventional wisdom with entrepreneurial spirit.
Article
1 min read
How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance
See how healthcare organizations can embrace the trend of conversational service while maintaining their HIPAA compliance requirements.
Article
6 min read
New integrations to help your team blossom
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
2 min read
How AI can help businesses hedge against uncertainty
For businesses, resilience isn’t a mantra, it’s a must have. That’s why many are turning to AI—and their CX teams—to help them navigate challenging times.
Article
3 min read
How Zendesk AI can start supporting your teams and customers today
Forget the swag–our hottest conference commodity was expert tips and tricks on AI for CX.
Article
1 min read
How manufacturers can cut service costs with AI
See how leading manufacturers are using artificial intelligence to stay ahead of the competition.
Article
14 min read
9 ways to use AI in customer service
Leverage AI in customer service to improve your customer and employee experiences.
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