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Article
4 min read

Why “valuation is B.S.” to Truora founder Daniel Bilbao

A startups jack of all trades, Bilbao talks sales, hiring, fundraising, and more on the Sit Down Startup podcast.

Article
3 min read

Get down to brass tacks on AI, customer experience

Learn the newest strategies for supporting customers from companies that are nailing it. Your team—and your boss—will thank you for making the trip to Relate 2023.

Article
2 min read

Customer pain points: How to identify and resolve (+ examples)

You’ve likely come across pain points in your life—road work causing a traffic jam or a…

Article
4 min read

April integrations bring new innovations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Article
4 min read

Era of intelligent CX: Zendesk to unveil new AI capabilities

At Relate 2023, Zendesk will announce new AI-driven capabilities and share in-depth research that will help companies stay competitive in a rapidly changing marketplace.

Article
3 min read

Virtually Human founder Chris Ebeling: Building the horse before the track

Don't wait until an idea is 100% baked if you believe in where it's going.

Article
5 min read

The role of AI in making CX more accessible and inclusive

Here's how AI will help the customer experiences you offer reflect the diversity of the customers you serve.

White Paper

Zendesk ROI case study: Lush

See how Lush used Zendesk to find retail success, realizing a 369 percent ROI.

Infographic

AI in Retail: Transform your CX into your competitive edge

Discover how the power of AI can help retailers deliver conversational and personalized service at scale.

White Paper

Employee Experience Trends Report 2023

New ways of working require new tools. Download the report to see key trends and insights shaping the workplace in 2023.

Article
2 min read

How AI in the workplace is helping teams do more with less

A recent surge of AI advancements has been a spark of hope in a challenging time. See how teams are using new technologies to control costs and increase employee productivity.

Article
3 min read

Unlock intelligent CX alongside the best in the business

Zendesk Relate, our annual flagship conference, returns this May to San Francisco. Register to be the first to hear our big, exciting product announcements, to gain an inspiring peek into the future of CX, and hear some real-life success stories.

Article
6 min read

How AI is boosting agent intelligence—and evolving the CX team

Agents and AI must work hand in hand to deliver the kinds of experiences that keep customers coming back.

White Paper

Turbocharge your CX with Zendesk and AWS

Learn how to deliver faster retail customer service with Zendesk on AWS.

Article
20 min read

Customer journey maps: How to create one (templates + examples)

A customer journey map helps companies understand the entire customer experience. Learn the best practices for creating one and download our free templates.

Infographic

Top trends to watch in Healthcare CX

See how leading healthcare companies are transforming their technology to deliver modern, secure experiences across many different stakeholder groups.

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