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Article
10 min read

What is employee experience management? Best practices + benefits

Employee experience (EX) plays an important role in team performance. Improving EX can have added benefits for customers and productivity.

Article
2 min read

Experience the future of Zendesk AI at Relate

Zendesk Relate, our annual flagship conference, returns this May to San Francisco—and everywhere with a WiFi connection. Please join us for our largest and most important event of the year.

Article
9 min read

Every company needs to be thinking about generative AI—here’s why

Prepare to see massive changes in how customers find products, engage with companies, and experience brands–thanks to generative AI. In some cases, these changes are already taking place.

Article
2 min read

Build vs. buy: 5 reasons companies end up ditching their homegrown solutions for Zendesk

Amidst economic pressure, companies need to control costs. Buying CX software means you can benefit from best-in-breed capabilities without the cost of building them from scratch.

Article
2 min read

10 ways to boost retail customer engagement in 2024

Get the latest insights and expert tips on how to create best-in-class retail customer engagement.

White Paper

Gartner: 3 Ways AI Benefits Customer Service Organizations

A recent report from Gartner explains how customer service organizations can benefit from using AI to cut costs and add value.

Article
6 min read

Spring into action with new integrations

Spring is here–along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

Article
3 min read

Elevating women and embracing equity: How 3 organizations make a difference

See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.

Article
9 min read

How to calculate profit margin: Calculator, formulas, and examples

Arm your business with the tools you need to boost your income with our interactive profit margin calculator and guide.

Article
5 min read

How AI can help manufacturers revamp their supply chains and be more sustainable

Discover how investing in AI solutions can help manufacturers become sustainable and drive growth.

Article
3 min read

How to use AI to cut customer service costs in financial services

Learn how to lower costs without sacrificing your customer experience.

Infographic

How to cut digital customer service costs in financial services

Tailor your customer service into tiers to reduce costs.

Article
3 min read

Zapier co-founder Mike Knoop: Follow the breadcrumbs from superfans

Here's how the founders knew this wasn't "just another piece of software."

White Paper

Turning CX into a competitive advantage for SMBs

From AI to immersive CX, SMBs can still leverage their smaller teams and budgets to their advantage

Article
3 min read

Braze co-founder Mark Ghermezian: “Whatever CRM is, that’s what we need to build”

Here's how founder persistence and ability to anticipate customers’ needs helped Braze dominate the developer-customer market.

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