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Article
10 min read
What is employee experience management? Best practices + benefits
Employee experience (EX) plays an important role in team performance. Improving EX can have added benefits for customers and productivity.
Article
2 min read
Experience the future of Zendesk AI at Relate
Zendesk Relate, our annual flagship conference, returns this May to San Francisco—and everywhere with a WiFi connection. Please join us for our largest and most important event of the year.
Article
9 min read
Every company needs to be thinking about generative AI—here’s why
Prepare to see massive changes in how customers find products, engage with companies, and experience brands–thanks to generative AI. In some cases, these changes are already taking place.
Article
2 min read
Build vs. buy: 5 reasons companies end up ditching their homegrown solutions for Zendesk
Amidst economic pressure, companies need to control costs. Buying CX software means you can benefit from best-in-breed capabilities without the cost of building them from scratch.
Article
2 min read
10 ways to boost retail customer engagement in 2024
Get the latest insights and expert tips on how to create best-in-class retail customer engagement.
White Paper
Gartner: 3 Ways AI Benefits Customer Service Organizations
A recent report from Gartner explains how customer service organizations can benefit from using AI to cut costs and add value.
Article
6 min read
Spring into action with new integrations
Spring is here–along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
Article
3 min read
Elevating women and embracing equity: How 3 organizations make a difference
See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.
Article
9 min read
How to calculate profit margin: Calculator, formulas, and examples
Arm your business with the tools you need to boost your income with our interactive profit margin calculator and guide.
Article
5 min read
How AI can help manufacturers revamp their supply chains and be more sustainable
Discover how investing in AI solutions can help manufacturers become sustainable and drive growth.
Article
3 min read
How to use AI to cut customer service costs in financial services
Learn how to lower costs without sacrificing your customer experience.
Infographic
How to cut digital customer service costs in financial services
Tailor your customer service into tiers to reduce costs.
Article
3 min read
Zapier co-founder Mike Knoop: Follow the breadcrumbs from superfans
Here's how the founders knew this wasn't "just another piece of software."
White Paper
Turning CX into a competitive advantage for SMBs
From AI to immersive CX, SMBs can still leverage their smaller teams and budgets to their advantage
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