How-to guides
5 - 10 min.

How to choose the best live chat software

Big expectations, small businesses: What customers want in Europe

5 biggest gaps in customer service for midsize companies

5 biggest gaps in customer service for small businesses

Types of help desks

Optimize your self-service with the right metrics

What is a help desk?

How Flywheel upcycled boutique fitness and at-home classes

CRM
<5 min.

7 questions to ask when evaluating sales software

Dealing with customer requests

Make your work flow : 5 steps to scale your support operations

Big expectations, small businesses: What customers want

Big expectations, small businesses: What customers want in Australia

How Chip and Joanna Gaines turned a hit TV show into Magnolia

3 keys to unlocking a measurable sales pipeline

CRM
<5 min.

CRM Buyers Kit: Everything you need to know when buying Sales CRM

How SeatGeek scores you tickets to the game

The sales, marketing, & support alignment handbook

Customer service standards: why they’re important

How Hinge muted the gamification of dating

How Shake Shack cooked up its cheeseburger experience

Internal customer service: How to improve the employee experience

CCW special report: knowledge management

CRM
<5 min.

Uncovering the TCO of CRM

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