Customer service tips for better support

The Repeat Customer podcast is back!

Customer experience management: why it matters

Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools

What is a support ticket?

The Zendesk Benchmark: customer experience trends how-to guide

The Zendesk Benchmark: 2019 customer experience trends

The types of customer service you should know about

Scalable self-service support: tailor-made for every company

Employee experience: How consumer expectations are shaping the workplace

5 fun facts about omnichannel support

Other vendors to consider for modern analytics and BI

Four best practices for implementing extreme customer self service

How artificial intelligence is making the customer experience better

Collections
5 - 10 min.

5 things that stand out in a customer service resume

Chat
<5 min.

Using AI for better self-service

Quantifying the business impact of customer service in Australia

Quantifying the business impact of customer service in Singapore

How Bark disrupted pet retail with a great customer experience…for dogs

How Brooklinen woke up the bedding industry by going direct-to-consumer

How Eaze is changing the customer experience for a newly legal product: cannabis

Why omnichannel support is no fairytale

Customer feedback: how to hear the voice of the customer

Analytics
<5 min.

The 3 types of customer service metrics that matter

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