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Forrester’s 2017 Customer Service Trends

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Gartner’s FrontRunners Quadrant for Help Desk Software

Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

Meeting multichannel customer service expectations

Gartner Predicts 2017: CRM Customer Service and Support – EMEA

Live chat
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Zendesk Chat: Your customer engagement channel

Union+Webster: The value of conscious consumers

Forrester: Pinpoint opportunities for better customer service

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2017 technology trends in customer support centers

Forrester TEI Report Examines the ROI of Zendesk

Happy customers, happy bottom line

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Gartner Predicts 2017: CRM Customer Service and Support

Customer Service’s Role in Creating Excellent Retail Experiences

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Gartner: CRM Applications Will Fail Without Customer Empathy

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Gartner’s The State of Customer Experience Innovation 2016: Customer Analytics Gets Critical

The Shifting Mindset: Why You Need to Prioritize HR Service Delivery

How Businesses use Machine Learning for Customer Experience

Bright Ideas: HR Customer Stories

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