Library Watch, read, and learn from the best.

Zendesk & Optimizely: Raising the Bar as a Customer Support Leader

Join Support Directors, Benjamin Collet at Zendesk and Cyrus Dorosti at Optimizely - a customer experience optimization platform - as they share how they've leveraged metrics through advanced tools like Zendesk to improve support processes. Gain actionable insights on how these leaders test and optimize for increased team performance and superior customer experience.

You will hear real-life examples, including:

  • How Optimizely revamped a core customer support channel and drastically decreased their ticket resolution time.
  • How Optimizely used Zendesk Support to identify a recurring customer issue – and successfully reduced that ticket category by 50%.
  • How Zendesk’s Global Advocacy team implemented a new process that sped up operations by 3X while decreasing ticket resolution time to 1 hour.

Replicate their success - watch now!

Thanks for registering! Watch now.

Complete the form below to view your complete webinar

Please enter your first name
Please enter your last name
Please enter a valid email address
Please enter a valid phone number
Please select your job level
Please select your department

Almost done. Just tell us about the company you keep.

Please enter your company name
Please select number of employees

We are sending your request...please wait.