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The Shifting Mindset: Why You Need to Prioritize HR Service Delivery

Human Resource organizations are at an inflection point. SaaS technologies are enabling them to transform the way they attract, hire, engage, and communicate with employees. The question for most organizations isn’t whether to move to the cloud but where to start.
Join us for a webinar with Lance Haun, Practice Leader at The Starr Conspiracy, and David Hanrahan, VP of People Operations at Zendesk, as they discuss why it’s more important than ever before to take a customer-centric approach to serving your workforce.

    Lance is a practice leader at The Starr Conspiracy Intelligence Unit, the research, consulting, and publishing arm of The Starr Conspiracy. Before joining The Starr Conspiracy Intelligence Unit in early 2013, he was an editor at ERE Media for over three years. Lance is a regular speaker, having spoken at the numerous national and regional events and webinars. He is regularly interviewed as an expert on HR and recruiting issues by The Wall Street Journal,, HR magazine, Workforce Magazine, Fast Company, and

    David Hanrahan is the VP of People Operations at Zendesk in San Francisco. Zendesk is a technology company that provides a comprehensive set of tools for clients to manage customer relationships. Previously at, Twitter, and Electronic Arts, Mr. Hanrahan has over a decade of leading innovative HR and Recruiting functions in the tech industry. His proudest accomplishment is his daughter, Stella.

    In this webinar, you’ll learn: 
    ● Strategies to implement and pitfalls to avoid for HR service delivery
    ● How HR help desks can help organizations deliver on increased productivity, improved compliance, and a better employee experience via easy tools and robust insights
    ● What to look for in HR service solutions
    ● Why a more service-oriented mind-set is crucial for HR organizations

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