According to Forrester Research, customer experience (CX) and revenue growth have been top drivers of digital transformation for the financial services industry since 2017. However, the transformation is a journey, not a destination for many organizations.
While financial services firms are definitely in the throes of digital transformation,
- 26% acknowledge that transformation is never-ending
- 19% still are still considering what to do
- 14% mistakenly think they’ve already transformed
View the full infographic to see why digital transformation within financial organizations today need a balance between ongoing tech innovation and development of new skills.