Library Watch, read, and learn from the best.

Trends and insights

Customer experience

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Customer experience
<5 min.

Better customer experiences with omnichannel engagement

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Customer experience
<5 min.

Achieving Consistent Customer Experiences

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Analytics
<5 min.

Keep customers happy with data-driven CX

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Analyst reports
<5 min.

Gartner: Plan Now for Critical Shifts in Customer Interaction Patterns

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Customer experience
<5 min.

Fill the self-service gap

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Customer experience
<5 min.

Why CX, Why Now?

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Customer experience
<5 min.

2017 retail and ecommerce customer service trends

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Customer experience
<5 min.

Zendesk research: retail and the holidays

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CSAT
<5 min.

Zendesk research: customer satisfaction

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Zendesk research: customer self-service

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Customer experience
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Zendesk research: behavioral cues

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Customer experience
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Customer engagement with agile customer care

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Customer experience
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Top customer experience with agile customer care

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Customer experience
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Meeting the fresh demands of multi-channel customers

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Customer experience
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The Multi-Channel Customer Care Report

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Customer experience
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Customer Service’s Role in Creating Excellent Retail Experiences

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Gartner: CRM Applications Will Fail Without Customer Empathy

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Customer experience
<5 min.

How Businesses use Machine Learning for Customer Experience

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Customer experience
<5 min.

Thriving in the Expectation Economy

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Analyst reports
<5 min.

IDC: Supporting Customer Experience Initiatives

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Collections
<5 min.

Bright Ideas: Customer Stories

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Customer experience
<5 min.

Predicting customer satisfaction helps prioritize interactions and prevent churn

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Customer experience
<5 min.

Predictive Analytics, Machine Learning and Meaningful Customer Relationships

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Customer experience
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Customer experience
<5 min.

Effortless Customer Experience featuring Genesys

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Analyst reports
<5 min.

Forrester Brief: Focus On Three New Service Experiences

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Customer experience
<5 min.

Customer Service in the Retail Revolution

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Customer experience
<5 min.

7 Steps to Customer Experience Heaven

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Customer experience
<5 min.

The New Face of Customer Service

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Customer experience
<5 min.

Creating Moments of Magic for Your Customers—Today and Every Day

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Customer experience
<5 min.

Forrester Names Zendesk a ‘Strong Performer’

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Customer experience
<5 min.

Manners Around the World

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Customer experience
<5 min.

How to Defuse Even the Worst Customer Situations

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Customer experience
<5 min.

3 Keys to Building a Kindness Revolution

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Creating a great customer experience in any language

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Customer experience
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7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

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Customer experience
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Zen Masters of Customer Service Webinars

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Customer experience
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United Kingdom omnichannel survey

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Customer experience
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7 strategies for turning angry customers into loyal fans

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Customer experience
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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers

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Customer experience
<5 min.

Winning Customer Service

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Customer experience
<5 min.

7 tools for amazing every customer every time

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Customer experience
5 - 10 min.

6 Tips for Building a Thriving Help Center

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Customer experience
<5 min.

Better service through self-service

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Customer experience
<5 min.

Companies Focus on Customer Retention

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Customer experience
<5 min.

Three hidden reasons why good people provide bad service

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Customer experience
<5 min.

Why Zendesk

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Customer experience
<5 min.

7 Effective Keys to Transforming the Customer Experience

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Customer experience
<5 min.

Turning Rants into Raves: How to Capture the Customer’s Heart

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Customer experience
5 - 10 min.

The impact of customer service on customer lifetime value

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The Cult of the Customer – Turning Customers into Evangelists

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5 Steps to Becoming a Beloved Company

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Customer experience
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3 Customer Service Lessons from Disney

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Customer experience
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Turning Difficult Moments into Positive Customer Experiences

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How Your Company’s Customer Service is Being Graded Online

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Customer experience
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Why companies should invest in the customer experience

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Customer experience
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What’s the Secret to Providing a World Class Customer Experience

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Customer experience
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Can Your Customers Find You Online?

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Customer experience
<5 min.

Customers want to help themselves?

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Customer experience
10+ min.

One face of the brand customer support

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Customer Data & Analytics
<5 min.

Are surveys effective?

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