Library Watch, read, and learn from the best.

Trends and insights

Customer loyalty

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Analyst reports
<5 min.

Forrester: How to build customer trust more quickly

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Customer loyalty
<5 min.

How to Deliver Better Customer Service This Year

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Customer experience
<5 min.

2017 retail and ecommerce customer service trends

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Customer loyalty
<5 min.

Zendesk research: Net Promoter Score® (NPS)

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Customer experience
<5 min.

The Multi-Channel Customer Care Report

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Customer experience
<5 min.

Customer Service’s Role in Creating Excellent Retail Experiences

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Analyst reports
<5 min.

Gartner: CRM Applications Will Fail Without Customer Empathy

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Customer experience
<5 min.

Thriving in the Expectation Economy

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Customer loyalty
<5 min.

How to Keep Your Customers Coming Back

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Analyst reports
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Forrester’s Predictions 2016: The eCommerce Gap Widens

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Customer experience
<5 min.

Predictive Analytics, Machine Learning and Meaningful Customer Relationships

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Customer experience
<5 min.

7 Steps to Customer Experience Heaven

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Customer experience
<5 min.

How to Defuse Even the Worst Customer Situations

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Customer experience
<5 min.

3 Keys to Building a Kindness Revolution

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Customer loyalty
<5 min.

Going Beyond Support with Customer Engagement

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Customer experience
<5 min.

7 Effective Keys to Transforming the Customer Experience

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<5 min.

Turning Rants into Raves: How to Capture the Customer’s Heart

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5 - 10 min.

The impact of customer service on customer lifetime value

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Customer experience
<5 min.

The Cult of the Customer – Turning Customers into Evangelists

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Customer experience
<5 min.

5 Steps to Becoming a Beloved Company

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Customer experience
<5 min.

3 Customer Service Lessons from Disney

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Customer loyalty
<5 min.

The Apple Experience: Secrets to Insanely Great Customer Loyalty

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Customer loyalty
<5 min.

Building customer loyalty

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Customer loyalty
<5 min.

What is bad customer service?

Show All