Library Watch, read, and learn from the best.

Customer Service Management

Customer service metrics

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Customer Service Management
<5 min.

The 3 Types of Customer Service Metrics That Matter

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Customer Service Management
<5 min.

Top 10 help desk metrics

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Customer loyalty
<5 min.

Zendesk research: Net Promoter Score® (NPS)

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Analytics
<5 min.

2017 technology trends in customer support centers

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Customer experience
<5 min.

How Businesses use Machine Learning for Customer Experience

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Customer Service Management
<5 min.

Nucleus Research: Zendesk yields high ROI for Trustpilot

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Customer experience
<5 min.

Predictive Analytics, Machine Learning and Meaningful Customer Relationships

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Customer Service Management
<5 min.

Customizing Zendesk Insights

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Analytics
<5 min.

Getting Started with Net Promoter Score®

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Customer Service Management
<5 min.

Zendesk Insights: Advanced Analytics & Reporting

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Customer experience
10+ min.

One face of the brand customer support

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