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<5 min.
Rethinking customer service skills for the new era of retail
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<5 min.
Sharing identity to foster customer loyalty
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Customer Service Management
<5 min.
The Zendesk Benchmark: how fast-growing digital natives can innovate and scale
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<5 min.
The Zendesk Benchmark: how established companies win with digital transformation
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<5 min.
Why omnichannel support is no fairytale
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5 - 10 min.
Keep video gamers happy with these 4 customer service tools
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<5 min.
Experts weigh in on tomorrow’s best CX practices
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<5 min.
Fairness in the customer relationship
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Customer experience
10+ min.
How Eaze is changing the customer experience for a newly legal product: cannabis
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Customer Service Management
<5 min.
The how-to guide to omnichannel support
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<5 min.
The ROI case for omnichannel support
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5 - 10 min.
Proactive support: The right way to engage
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How to create a stand-out customer service resume
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4 Crucial Trends for the 2018 Holiday Retail Season
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From support analytics to customer analytics: data is your competitive advantage
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<5 min.
Forrester on the future of omnichannel commerce
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Turning customer feedback into actionable insights
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<5 min.
Better customer experiences with omnichannel engagement
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<5 min.
Forrester: Win Funding For Your Customer Service Project
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10+ min.
Customer feedback: how to hear the voice of the customer
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Customer Service Management
<5 min.
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5 - 10 min.
Customer service: turning transactions into relationships
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<5 min.
How to Deliver Better Customer Service This Year
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<5 min.
Zendesk research: analytics
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<5 min.
Zendesk research: retail and the holidays
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Customer service strategy
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<5 min.
Zendesk research: live chat
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<5 min.
Zendesk research: behavioral cues
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Increase revenue with agile customer care
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<5 min.
How to Keep Your Customers Coming Back
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Customer Service Management
<5 min.
ICMI report: Uncover the Hidden Profits in Your Contact Center
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<5 min.
Predicting customer satisfaction helps prioritize interactions and prevent churn
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<5 min.
Zendesk Deep Dive: Dynamic Content and Localization
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<5 min.
Productivity for a Cause—How EDUs and NPOs Can Extend Zendesk with Apps
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<5 min.
Effortless Customer Experience featuring Genesys
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<5 min.
Getting Schooled with Zendesk: EDU Customer Stories
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<5 min.
Customer Service in the Retail Revolution
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<5 min.
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10+ min.
Providing great social media customer service
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<5 min.
Zen Masters of Customer Service Webinars
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<5 min.
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers
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CSAT
<5 min.
The Zendesk Customer Service Benchmark
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Customer service strategy
<5 min.
Why are Customers Turning to Social Media?
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Customer service strategy
10+ min.
How to move beyond email to the cloud
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Customer service strategy
5 - 10 min.