Library Watch, read, and learn from the best.

Trends and insights

Customer service strategy

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Customer experience
<5 min.

Turning customer feedback into actionable insights

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Customer experience
<5 min.

Better customer experiences with omnichannel engagement

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Analyst reports
<5 min.

Forrester: Win Funding For Your Customer Service Project

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Customer Service Management
10+ min.

Customer feedback: how to hear the voice of the customer

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Customer Service Management
<5 min.

Forrester: Transform the Contact Center for Customer Service Excellence

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Customer Service Management
5 - 10 min.

Customer service: turning transactions into relationships

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Customer experience
<5 min.

Why CX, Why Now?

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Customer loyalty
<5 min.

How to Deliver Better Customer Service This Year

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Analytics
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Zendesk research: analytics

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Customer experience
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Zendesk research: retail and the holidays

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Customer service strategy
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Zendesk research: operational benchmarking

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Customer service strategy
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Zendesk research: live chat

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Customer experience
<5 min.

Zendesk research: behavioral cues

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Customer Service Management
<5 min.

Increase revenue with agile customer care

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Gartner examines customer experience innovation for 2017

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Forrester: Pinpoint opportunities for better customer service

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Customer Service Management
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Happy customers, happy bottom line

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Gartner: Top Use Cases and Benefits of Consumer Messaging Apps for CRM

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Customer loyalty
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How to Keep Your Customers Coming Back

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Customer Service Management
<5 min.

ICMI report: Uncover the Hidden Profits in Your Contact Center

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Customer experience
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Predicting customer satisfaction helps prioritize interactions and prevent churn

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Customer service strategy
<5 min.

Zendesk Deep Dive: Dynamic Content and Localization

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Customer Service Management
<5 min.

Productivity for a Cause—How EDUs and NPOs Can Extend Zendesk with Apps

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<5 min.

Effortless Customer Experience featuring Genesys

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<5 min.

Getting Schooled with Zendesk: EDU Customer Stories

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Customer experience
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Customer Service in the Retail Revolution

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Customer experience
<5 min.

Creating Moments of Magic for Your Customers—Today and Every Day

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Customer service strategy
10+ min.

Providing great social media customer service

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Customer experience
<5 min.

Zen Masters of Customer Service Webinars

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Customer experience
<5 min.

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers

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CSAT
<5 min.

The Zendesk Customer Service Benchmark

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Customer service strategy
<5 min.

Why are Customers Turning to Social Media?

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Customer service strategy
10+ min.

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Customer service strategy
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