Filter by type:
View All
View All
Infographic
Video
Webinar
Whitepaper
Guide
Report
Interactive eBook
New Benchmark Research
Annual CX Trends
Tips for Enterprise
Omnichannel Service
Benchmark Archives
array(3) {
[0]=>
object(WP_Term)#5581 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5580 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(14) "Knowledge base"
["slug"]=>
string(31) "customer-support-knowledge-base"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5711)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5579 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(33)
["filter"]=>
string(3) "raw"
}
}
Customer service strategy
<5 min.
Help customers help themselves with AI
array(4) {
[0]=>
object(WP_Term)#5529 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5528 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(48)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5527 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5526 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Customer expectations: how to meet rising demands
array(4) {
[0]=>
object(WP_Term)#5567 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5568 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(48)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5569 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5570 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(86)
["filter"]=>
string(3) "raw"
}
}
Customer experience
5 - 10 min.
The top 3 challenges facing direct to consumer retailers (D2C)
array(5) {
[0]=>
object(WP_Term)#5587 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(9) "Analytics"
["slug"]=>
string(26) "customer-support-analytics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5751)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(12)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5581 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5527 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5526 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5571 (10) {
["term_id"]=>
int(4451)
["name"]=>
string(7) "Explore"
["slug"]=>
string(24) "zendesk-products-explore"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5321)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4401)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
}
Analytics
<5 min.
Getting started with Zendesk Explore—your guide to customer analytics
array(6) {
[0]=>
object(WP_Term)#5583 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(169)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5577 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5578 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(14) "Knowledge base"
["slug"]=>
string(31) "customer-support-knowledge-base"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5711)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5580 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(98)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5579 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(25)
["filter"]=>
string(3) "raw"
}
[5]=>
object(WP_Term)#5524 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Your guide to the wonder years of knowledge management
array(3) {
[0]=>
object(WP_Term)#5575 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5532 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5530 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer experience
5 - 10 min.
The importance of customer experience
array(4) {
[0]=>
object(WP_Term)#5576 (10) {
["term_id"]=>
int(5841)
["name"]=>
string(9) "Benchmark"
["slug"]=>
string(11) "benchmark-2"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5587 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5581 (10) {
["term_id"]=>
int(5851)
["name"]=>
string(9) "Resources"
["slug"]=>
string(19) "benchmark-resources"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6731)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(5841)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5527 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Benchmark
<5 min.
The Zendesk Benchmark: customer experience trends how-to guide
array(4) {
[0]=>
object(WP_Term)#5580 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5532 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(169)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5530 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5524 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
How artificial intelligence is making the customer experience better
array(4) {
[0]=>
object(WP_Term)#5574 (10) {
["term_id"]=>
int(4931)
["name"]=>
string(11) "Collections"
["slug"]=>
string(26) "zendesk-library-collection"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5811)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(4)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5575 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5581 (10) {
["term_id"]=>
int(4551)
["name"]=>
string(16) "Customer Support"
["slug"]=>
string(39) "best-practices-zendesk-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5431)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(20)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5527 (10) {
["term_id"]=>
int(4941)
["name"]=>
string(5) "Tools"
["slug"]=>
string(22) "customer-support-tools"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5821)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(8)
["filter"]=>
string(3) "raw"
}
}
Collections
5 - 10 min.
5 things that stand out in a customer service resume
array(7) {
[0]=>
object(WP_Term)#5576 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5587 (10) {
["term_id"]=>
int(4951)
["name"]=>
string(24) "Customer service stories"
["slug"]=>
string(24) "zendesk-customer-stories"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5831)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(29)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5530 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5524 (10) {
["term_id"]=>
int(5301)
["name"]=>
string(7) "Podcast"
["slug"]=>
string(18) "zendesk-cx-podcast"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6181)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(16)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5583 (10) {
["term_id"]=>
int(5311)
["name"]=>
string(15) "Repeat Customer"
["slug"]=>
string(31) "zendesk-podcast-repeat-customer"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(16)
["filter"]=>
string(3) "raw"
}
[5]=>
object(WP_Term)#5566 (10) {
["term_id"]=>
int(5501)
["name"]=>
string(8) "Season 1"
["slug"]=>
string(8) "season-1"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6381)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(5311)
["count"]=>
int(8)
["filter"]=>
string(3) "raw"
}
[6]=>
object(WP_Term)#5564 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer experience
10+ min.
How Eaze is changing the customer experience for a newly legal product: cannabis
array(3) {
[0]=>
object(WP_Term)#5580 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5532 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(33)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5581 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(86)
["filter"]=>
string(3) "raw"
}
}
Customer service strategy
<5 min.
Why omnichannel support is no fairytale
array(4) {
[0]=>
object(WP_Term)#5574 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(169)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5575 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5566 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(86)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5564 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
10+ min.
Customer feedback: how to hear the voice of the customer
array(3) {
[0]=>
object(WP_Term)#5581 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5576 (10) {
["term_id"]=>
int(4591)
["name"]=>
string(17) "Proactive Support"
["slug"]=>
string(40) "best-practices-zendesk-proactive-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5471)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(4)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5579 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer service strategy
5 - 10 min.
Proactive support: The right way to engage
array(5) {
[0]=>
object(WP_Term)#5586 (10) {
["term_id"]=>
int(5841)
["name"]=>
string(9) "Benchmark"
["slug"]=>
string(11) "benchmark-2"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5580 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5566 (10) {
["term_id"]=>
int(5221)
["name"]=>
string(18) "Omnichannel guides"
["slug"]=>
string(19) "omnichannel-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6101)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5564 (10) {
["term_id"]=>
int(5851)
["name"]=>
string(9) "Resources"
["slug"]=>
string(19) "benchmark-resources"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6731)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(5841)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5561 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Benchmark
<5 min.
The how-to guide to omnichannel support
array(4) {
[0]=>
object(WP_Term)#5575 (10) {
["term_id"]=>
int(5841)
["name"]=>
string(9) "Benchmark"
["slug"]=>
string(11) "benchmark-2"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5576 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5579 (10) {
["term_id"]=>
int(5851)
["name"]=>
string(9) "Resources"
["slug"]=>
string(19) "benchmark-resources"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6731)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(5841)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5571 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Benchmark
<5 min.
The Zendesk Benchmark: how fast-growing digital natives can innovate and scale
array(4) {
[0]=>
object(WP_Term)#5567 (10) {
["term_id"]=>
int(5841)
["name"]=>
string(9) "Benchmark"
["slug"]=>
string(11) "benchmark-2"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5577 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5581 (10) {
["term_id"]=>
int(5851)
["name"]=>
string(9) "Resources"
["slug"]=>
string(19) "benchmark-resources"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6731)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(5841)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5564 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Benchmark
<5 min.
The Zendesk Benchmark: how established companies win with digital transformation
array(3) {
[0]=>
object(WP_Term)#5580 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5566 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5579 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Rethinking customer service skills for the new era of retail
array(3) {
[0]=>
object(WP_Term)#5575 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5576 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(86)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5581 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(25)
["filter"]=>
string(3) "raw"
}
}
Customer service strategy
<5 min.
Experts weigh in on tomorrow’s best CX practices
array(6) {
[0]=>
object(WP_Term)#5577 (10) {
["term_id"]=>
int(4081)
["name"]=>
string(25) "API & Developer Tools"
["slug"]=>
string(11) "library-api"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4941)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5566 (10) {
["term_id"]=>
int(4411)
["name"]=>
string(21) "Apps and Integrations"
["slug"]=>
string(38) "zendesk-products-apps-and-integrations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5281)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4401)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5579 (10) {
["term_id"]=>
int(4691)
["name"]=>
string(4) "CSAT"
["slug"]=>
string(20) "zendesk-library-csat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5571)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(2)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5564 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5572 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[5]=>
object(WP_Term)#5571 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
API & Developer Tools
5 - 10 min.
Keep video gamers happy with these 4 customer service tools
array(3) {
[0]=>
object(WP_Term)#5580 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5576 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5581 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Fairness in the customer relationship
array(3) {
[0]=>
object(WP_Term)#5530 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5575 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5572 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(120)
["filter"]=>
string(3) "raw"
}
}
Customer service strategy
<5 min.
Enterprise Benchmark: Comparing your customer service against other enterprises
array(5) {
[0]=>
object(WP_Term)#5564 (10) {
["term_id"]=>
int(5841)
["name"]=>
string(9) "Benchmark"
["slug"]=>
string(11) "benchmark-2"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5576 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5581 (10) {
["term_id"]=>
int(5221)
["name"]=>
string(18) "Omnichannel guides"
["slug"]=>
string(19) "omnichannel-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6101)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5571 (10) {
["term_id"]=>
int(5851)
["name"]=>
string(9) "Resources"
["slug"]=>
string(19) "benchmark-resources"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6731)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(5841)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5577 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Benchmark
<5 min.
The ROI case for omnichannel support
array(4) {
[0]=>
object(WP_Term)#5580 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5575 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(48)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5572 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5521 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Sharing identity to foster customer loyalty
array(4) {
[0]=>
object(WP_Term)#5524 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5532 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5530 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5571 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(120)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Customer service trends: faster, cheaper, and more human
array(3) {
[0]=>
object(WP_Term)#5576 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5581 (10) {
["term_id"]=>
int(4551)
["name"]=>
string(16) "Customer Support"
["slug"]=>
string(39) "best-practices-zendesk-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5431)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(20)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5572 (10) {
["term_id"]=>
int(4341)
["name"]=>
string(6) "Guides"
["slug"]=>
string(14) "library-guides"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5211)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
}
Customer service strategy
<5 min.
Zendesk’s customer service guide for startups
array(5) {
[0]=>
object(WP_Term)#5580 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5575 (10) {
["term_id"]=>
int(5221)
["name"]=>
string(18) "Omnichannel guides"
["slug"]=>
string(19) "omnichannel-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6101)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5530 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(33)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5571 (10) {
["term_id"]=>
int(4251)
["name"]=>
string(6) "Retail"
["slug"]=>
string(14) "library-retail"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5111)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5574 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer service strategy
<5 min.
4 Crucial Trends for the 2018 Holiday Retail Season
array(5) {
[0]=>
object(WP_Term)#5532 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(9) "Analytics"
["slug"]=>
string(26) "customer-support-analytics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5751)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(12)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5581 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5572 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(98)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5579 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5520 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(120)
["filter"]=>
string(3) "raw"
}
}
Analytics
<5 min.
From support analytics to customer analytics: data is your competitive advantage
array(3) {
[0]=>
object(WP_Term)#5564 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5567 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5576 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester on the future of omnichannel commerce
array(3) {
[0]=>
object(WP_Term)#5580 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5575 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5530 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner predicts the future of CRM and customer experience
array(4) {
[0]=>
object(WP_Term)#5572 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5567 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5576 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5579 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Optimizing interactions to provide the customer experience of tomorrow
array(4) {
[0]=>
object(WP_Term)#5564 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5575 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5530 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5563 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Mediaocean empowers better customer support teams and content with Zendesk
array(4) {
[0]=>
object(WP_Term)#5577 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5580 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5576 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5579 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(120)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Turning customer feedback into actionable insights
array(6) {
[0]=>
object(WP_Term)#5513 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5512 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5511 (10) {
["term_id"]=>
int(5221)
["name"]=>
string(18) "Omnichannel guides"
["slug"]=>
string(19) "omnichannel-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6101)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5510 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(33)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5509 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(98)
["filter"]=>
string(3) "raw"
}
[5]=>
object(WP_Term)#5508 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Better customer experiences with omnichannel engagement
array(6) {
[0]=>
object(WP_Term)#5564 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5575 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5576 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5579 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(26)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5505 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
[5]=>
object(WP_Term)#5504 (10) {
["term_id"]=>
int(3641)
["name"]=>
string(5) "Types"
["slug"]=>
string(13) "library-types"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5171)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(1)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester: Win Funding For Your Customer Service Project
array(4) {
[0]=>
object(WP_Term)#5522 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(169)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5521 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5577 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(86)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5580 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Forrester: Transform the Contact Center for Customer Service Excellence
array(5) {
[0]=>
object(WP_Term)#5513 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(169)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5512 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5511 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(86)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5510 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(25)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5505 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
5 - 10 min.
Customer service: turning transactions into relationships
array(4) {
[0]=>
object(WP_Term)#5529 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5528 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5569 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5578 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(120)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Why CX, Why Now?
array(6) {
[0]=>
object(WP_Term)#5527 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(48)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5522 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(169)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5521 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5510 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(25)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5505 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
[5]=>
object(WP_Term)#5587 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(120)
["filter"]=>
string(3) "raw"
}
}
Customer loyalty
<5 min.
How to Deliver Better Customer Service This Year
array(4) {
[0]=>
object(WP_Term)#5512 (10) {
["term_id"]=>
int(5841)
["name"]=>
string(9) "Benchmark"
["slug"]=>
string(11) "benchmark-2"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5511 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5569 (10) {
["term_id"]=>
int(5851)
["name"]=>
string(9) "Resources"
["slug"]=>
string(19) "benchmark-resources"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6731)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(5841)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5578 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Benchmark
<5 min.
Zendesk research: analytics
array(5) {
[0]=>
object(WP_Term)#5516 (10) {
["term_id"]=>
int(5841)
["name"]=>
string(9) "Benchmark"
["slug"]=>
string(11) "benchmark-2"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5514 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5529 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5528 (10) {
["term_id"]=>
int(5851)
["name"]=>
string(9) "Resources"
["slug"]=>
string(19) "benchmark-resources"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6731)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(5841)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5505 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Benchmark
<5 min.
Zendesk research: retail and the holidays
array(4) {
[0]=>
object(WP_Term)#5521 (10) {
["term_id"]=>
int(5841)
["name"]=>
string(9) "Benchmark"
["slug"]=>
string(11) "benchmark-2"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5510 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5569 (10) {
["term_id"]=>
int(5851)
["name"]=>
string(9) "Resources"
["slug"]=>
string(19) "benchmark-resources"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6731)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(5841)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5578 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Benchmark
<5 min.
Zendesk research: operational benchmarking
array(5) {
[0]=>
object(WP_Term)#5504 (10) {
["term_id"]=>
int(5841)
["name"]=>
string(9) "Benchmark"
["slug"]=>
string(11) "benchmark-2"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5512 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5511 (10) {
["term_id"]=>
int(5851)
["name"]=>
string(9) "Resources"
["slug"]=>
string(19) "benchmark-resources"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6731)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(5841)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5528 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5505 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Benchmark
<5 min.
Zendesk research: live chat
array(5) {
[0]=>
object(WP_Term)#5514 (10) {
["term_id"]=>
int(5841)
["name"]=>
string(9) "Benchmark"
["slug"]=>
string(11) "benchmark-2"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5529 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5569 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5578 (10) {
["term_id"]=>
int(5851)
["name"]=>
string(9) "Resources"
["slug"]=>
string(19) "benchmark-resources"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6731)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(5841)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5564 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Benchmark
<5 min.
Zendesk research: behavioral cues
array(5) {
[0]=>
object(WP_Term)#5586 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(169)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5521 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5510 (10) {
["term_id"]=>
int(4351)
["name"]=>
string(12) "Infographics"
["slug"]=>
string(20) "library-infographics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5221)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5528 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(86)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5505 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Increase revenue with agile customer care
array(4) {
[0]=>
object(WP_Term)#5504 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5512 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5511 (10) {
["term_id"]=>
int(4331)
["name"]=>
string(7) "Gartner"
["slug"]=>
string(15) "library-gartner"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5201)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(15)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5578 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner examines customer experience innovation for 2017
array(3) {
[0]=>
object(WP_Term)#5514 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5529 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5569 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Union+Webster: The value of conscious consumers
array(4) {
[0]=>
object(WP_Term)#5521 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5510 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5511 (10) {
["term_id"]=>
int(4941)
["name"]=>
string(5) "Tools"
["slug"]=>
string(22) "customer-support-tools"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5821)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(8)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5578 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester: Pinpoint opportunities for better customer service
array(4) {
[0]=>
object(WP_Term)#5512 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(169)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5529 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5569 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(86)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5528 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Happy customers, happy bottom line
array(5) {
[0]=>
object(WP_Term)#5513 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5514 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5511 (10) {
["term_id"]=>
int(4861)
["name"]=>
string(9) "Messaging"
["slug"]=>
string(26) "customer-support-messaging"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5741)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5578 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(98)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5505 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner: Top Use Cases and Benefits of Consumer Messaging Apps for CRM
array(3) {
[0]=>
object(WP_Term)#5521 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(50)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5510 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5569 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner Predicts 2017: CRM Customer Service and Support
array(5) {
[0]=>
object(WP_Term)#5566 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(48)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5572 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(169)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5567 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5530 (10) {
["term_id"]=>
int(4341)
["name"]=>
string(6) "Guides"
["slug"]=>
string(14) "library-guides"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5211)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5563 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer loyalty
<5 min.
How to Keep Your Customers Coming Back
array(5) {
[0]=>
object(WP_Term)#5497 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(169)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5496 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5495 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(26)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5494 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(86)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5493 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
ICMI report: Uncover the Hidden Profits in Your Contact Center
array(5) {
[0]=>
object(WP_Term)#5516 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5527 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(169)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5521 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5530 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5563 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Predicting customer satisfaction helps prioritize interactions and prevent churn
array(5) {
[0]=>
object(WP_Term)#5566 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5572 (10) {
["term_id"]=>
int(4551)
["name"]=>
string(16) "Customer Support"
["slug"]=>
string(39) "best-practices-zendesk-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5431)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(20)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5567 (10) {
["term_id"]=>
int(4581)
["name"]=>
string(10) "Operations"
["slug"]=>
string(33) "best-practices-zendesk-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5461)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(10)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5494 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5493 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(120)
["filter"]=>
string(3) "raw"
}
}
Customer service strategy
<5 min.
Zendesk Deep Dive: Dynamic Content and Localization
array(5) {
[0]=>
object(WP_Term)#5511 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5514 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(169)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5522 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5534 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(26)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5535 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Effortless Customer Experience featuring Genesys
array(4) {
[0]=>
object(WP_Term)#5516 (10) {
["term_id"]=>
int(4951)
["name"]=>
string(24) "Customer service stories"
["slug"]=>
string(24) "zendesk-customer-stories"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5831)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(29)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5527 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5521 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5494 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(120)
["filter"]=>
string(3) "raw"
}
}
Customer service stories
<5 min.
Getting Schooled with Zendesk: EDU Customer Stories
array(3) {
[0]=>
object(WP_Term)#5566 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5572 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5567 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Customer Service in the Retail Revolution
array(5) {
[0]=>
object(WP_Term)#5543 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5544 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(169)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5545 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5546 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5547 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(120)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Creating Moments of Magic for Your Customers—Today and Every Day
array(5) {
[0]=>
object(WP_Term)#5527 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5572 (10) {
["term_id"]=>
int(4861)
["name"]=>
string(9) "Messaging"
["slug"]=>
string(26) "customer-support-messaging"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5741)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5567 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(33)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5550 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(98)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5551 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer service strategy
10+ min.
Providing great social media customer service
array(5) {
[0]=>
object(WP_Term)#5571 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5524 (10) {
["term_id"]=>
int(4531)
["name"]=>
string(22) "Customer relationships"
["slug"]=>
string(45) "library-best-practices-customer-relationships"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5401)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5566 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5546 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5547 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(120)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Zen Masters of Customer Service Webinars
array(4) {
[0]=>
object(WP_Term)#5543 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(101)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5544 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5545 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5550 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(120)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers
array(5) {
[0]=>
object(WP_Term)#5553 (10) {
["term_id"]=>
int(4691)
["name"]=>
string(4) "CSAT"
["slug"]=>
string(20) "zendesk-library-csat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5571)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(2)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5554 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(169)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5555 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5556 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(26)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5557 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
CSAT
<5 min.
The Zendesk Customer Service Benchmark
array(4) {
[0]=>
object(WP_Term)#5489 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5488 (10) {
["term_id"]=>
int(4861)
["name"]=>
string(9) "Messaging"
["slug"]=>
string(26) "customer-support-messaging"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5741)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5487 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(98)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5486 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer service strategy
<5 min.
Why are Customers Turning to Social Media?
array(5) {
[0]=>
object(WP_Term)#5438 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5437 (10) {
["term_id"]=>
int(4821)
["name"]=>
string(5) "Email"
["slug"]=>
string(22) "customer-support-email"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5701)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(2)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5436 (10) {
["term_id"]=>
int(4601)
["name"]=>
string(17) "Shared Team Inbox"
["slug"]=>
string(25) "library-shared-team-inbox"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5481)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(2)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5435 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(98)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5434 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
}
Customer service strategy
10+ min.
How to move beyond email to the cloud
array(5) {
[0]=>
object(WP_Term)#5554 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#5555 (10) {
["term_id"]=>
int(4861)
["name"]=>
string(9) "Messaging"
["slug"]=>
string(26) "customer-support-messaging"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5741)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#5487 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(33)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#5486 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(98)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#5432 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(173)
["filter"]=>
string(3) "raw"
}
}
Customer service strategy
5 - 10 min.