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Trends and insights

Customer service strategy

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Customer service strategy
5 - 10 min.

Proactive support: The right way to engage

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Collections
5 - 10 min.

How to Create a Stand-out Customer Service Resume

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Customer service strategy
<5 min.

4 Crucial Trends for the 2018 Holiday Retail Season

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Analytics
<5 min.

From support analytics to customer analytics: data is your competitive advantage

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Analyst reports
<5 min.

Forrester on the future of omnichannel commerce

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Analyst reports
<5 min.

Gartner predicts the future of CRM and customer experience

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Customer experience
<5 min.

Turning customer feedback into actionable insights

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Customer experience
<5 min.

Better customer experiences with omnichannel engagement

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Forrester: Win Funding For Your Customer Service Project

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Customer Service Management
10+ min.

Customer feedback: how to hear the voice of the customer

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Customer Service Management
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Forrester: Transform the Contact Center for Customer Service Excellence

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Customer Service Management
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Customer service: turning transactions into relationships

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Why CX, Why Now?

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Customer loyalty
<5 min.

How to Deliver Better Customer Service This Year

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Analytics
<5 min.

Zendesk research: analytics

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Customer experience
<5 min.

Zendesk research: retail and the holidays

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Customer service strategy
<5 min.

Zendesk research: operational benchmarking

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Zendesk research: live chat

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Customer experience
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Zendesk research: behavioral cues

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Customer Service Management
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Increase revenue with agile customer care

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Customer Service Management
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Happy customers, happy bottom line

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Gartner: Top Use Cases and Benefits of Consumer Messaging Apps for CRM

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Customer loyalty
<5 min.

How to Keep Your Customers Coming Back

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Customer Service Management
<5 min.

ICMI report: Uncover the Hidden Profits in Your Contact Center

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Customer experience
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Predicting customer satisfaction helps prioritize interactions and prevent churn

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Customer service strategy
<5 min.

Zendesk Deep Dive: Dynamic Content and Localization

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Customer Service Management
<5 min.

Productivity for a Cause—How EDUs and NPOs Can Extend Zendesk with Apps

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Customer experience
<5 min.

Effortless Customer Experience featuring Genesys

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Customer service stories
<5 min.

Getting Schooled with Zendesk: EDU Customer Stories

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Customer experience
<5 min.

Customer Service in the Retail Revolution

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Customer experience
<5 min.

Creating Moments of Magic for Your Customers—Today and Every Day

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Customer service strategy
10+ min.

Providing great social media customer service

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Customer experience
<5 min.

Zen Masters of Customer Service Webinars

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Customer experience
<5 min.

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers

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CSAT
<5 min.

The Zendesk Customer Service Benchmark

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Customer service strategy
<5 min.

Why are Customers Turning to Social Media?

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Customer service strategy
10+ min.

How to move beyond email to the cloud

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Customer service strategy
5 - 10 min.

The Customer Service and Social Media Revolution

Show All
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