Customer service strategy | Zendesk Library

<5 min.

Gartner’s Customer Engagement report

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Analyst reports

<5 min.

The Zendesk Benchmark: customer experience trends how-to guide

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Analyst reports

<5 min.

The Zendesk Benchmark: 2019 customer experience trends

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Customer experience

<5 min.

How artificial intelligence is making the customer experience better

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Collections

5 - 10 min.

5 things that stand out in a customer service resume

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Customer experience

10+ min.

How Eaze is changing the customer experience for a newly legal product: cannabis

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Customer service strategy

<5 min.

Why omnichannel support is no fairytale

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Customer Service Management

10+ min.

Customer feedback: how to hear the voice of the customer

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Customer service strategy

5 - 10 min.

Proactive support: The right way to engage

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Customer Service Management

<5 min.

The how-to guide to omnichannel support

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Customer Service Management

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The Zendesk Benchmark: how fast-growing digital natives can innovate and scale

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Customer Service Management

<5 min.

The Zendesk Benchmark: how established companies win with digital transformation

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Customer experience

<5 min.

Rethinking customer service skills for the new era of retail

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Customer service strategy

<5 min.

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Keep video gamers happy with these 4 customer service tools

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Customer experience

<5 min.

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Customer service strategy

<5 min.

Enterprise Benchmark: Comparing your customer service against other enterprises

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Customer Service Management

<5 min.

The ROI case for omnichannel support

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Customer experience

<5 min.

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Customer experience

<5 min.

Customer service trends: faster, cheaper, and more human

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Customer service strategy

<5 min.

4 Crucial Trends for the 2018 Holiday Retail Season

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Analytics

<5 min.

From support analytics to customer analytics: data is your competitive advantage

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Analyst reports

<5 min.

Forrester on the future of omnichannel commerce

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Analyst reports

<5 min.

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Analyst reports

<5 min.

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Analyst reports

<5 min.

Mediaocean empowers better customer support teams and content with Zendesk

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Customer experience

<5 min.

Turning customer feedback into actionable insights

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Customer experience

<5 min.

Better customer experiences with omnichannel engagement

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Analyst reports

<5 min.

Forrester: Win Funding For Your Customer Service Project

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Customer Service Management

<5 min.

Forrester: Transform the Contact Center for Customer Service Excellence

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Customer Service Management

5 - 10 min.

Customer service: turning transactions into relationships

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Customer experience

<5 min.

Why CX, Why Now?

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Customer loyalty

<5 min.

How to Deliver Better Customer Service This Year

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Analytics

<5 min.

Zendesk research: analytics

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Customer experience

<5 min.

Zendesk research: retail and the holidays

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Customer service strategy

<5 min.

Zendesk research: operational benchmarking

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Customer service strategy

<5 min.

Zendesk research: live chat

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Customer experience

<5 min.

Zendesk research: behavioral cues

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Customer Service Management

<5 min.

Increase revenue with agile customer care

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Analyst reports

<5 min.

Gartner examines customer experience innovation for 2017

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Analyst reports

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Analyst reports

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Customer Service Management

<5 min.

Happy customers, happy bottom line

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Analyst reports

<5 min.

Gartner: Top Use Cases and Benefits of Consumer Messaging Apps for CRM

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Analyst reports

<5 min.

Gartner Predicts 2017: CRM Customer Service and Support

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Customer loyalty

<5 min.

How to Keep Your Customers Coming Back

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Customer Service Management

<5 min.

ICMI report: Uncover the Hidden Profits in Your Contact Center

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Customer experience

<5 min.

Predicting customer satisfaction helps prioritize interactions and prevent churn

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Customer service strategy

<5 min.

Zendesk Deep Dive: Dynamic Content and Localization

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Customer experience

<5 min.

Effortless Customer Experience featuring Genesys

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Customer service stories

<5 min.

Getting Schooled with Zendesk: EDU Customer Stories

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Customer experience

<5 min.

Customer Service in the Retail Revolution

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Customer experience

<5 min.

Creating Moments of Magic for Your Customers—Today and Every Day

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Customer service strategy

10+ min.

Providing great social media customer service

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Customer experience

<5 min.

Zen Masters of Customer Service Webinars

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Customer experience

<5 min.

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers

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CSAT

<5 min.

The Zendesk Customer Service Benchmark

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Customer service strategy

<5 min.

Why are Customers Turning to Social Media?

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Customer service strategy

10+ min.

How to move beyond email to the cloud

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Customer service strategy

5 - 10 min.

The Customer Service and Social Media Revolution

Show All

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