Library Watch, read, and learn from the best.

Customer Service Management

Team management

array(5) {
  [0]=>
  object(WP_Term)#2222 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2221 (10) {
    ["term_id"]=>
    int(4341)
    ["name"]=>
    string(6) "Guides"
    ["slug"]=>
    string(14) "library-guides"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5211)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2220 (10) {
    ["term_id"]=>
    int(4581)
    ["name"]=>
    string(10) "Operations"
    ["slug"]=>
    string(33) "best-practices-zendesk-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5461)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2219 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2218 (10) {
    ["term_id"]=>
    int(3641)
    ["name"]=>
    string(5) "Types"
    ["slug"]=>
    string(13) "library-types"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5171)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(2)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

How to structure your customer support organization

array(3) {
  [0]=>
  object(WP_Term)#2235 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2238 (10) {
    ["term_id"]=>
    int(4961)
    ["name"]=>
    string(35) "Customer service management library"
    ["slug"]=>
    string(35) "customer-service-management-library"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5841)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2188 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Employee Satisfaction Survey Guide

array(4) {
  [0]=>
  object(WP_Term)#2215 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2216 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(60)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2217 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2219 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(68)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Simplify your support operation as you scale

array(4) {
  [0]=>
  object(WP_Term)#2161 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2160 (10) {
    ["term_id"]=>
    int(4961)
    ["name"]=>
    string(35) "Customer service management library"
    ["slug"]=>
    string(35) "customer-service-management-library"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5841)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2159 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(60)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2158 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Customer Experience Guide

array(4) {
  [0]=>
  object(WP_Term)#2223 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2235 (10) {
    ["term_id"]=>
    int(4961)
    ["name"]=>
    string(35) "Customer service management library"
    ["slug"]=>
    string(35) "customer-service-management-library"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5841)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2217 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(60)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2219 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Agent Experience Guide

array(4) {
  [0]=>
  object(WP_Term)#2215 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2216 (10) {
    ["term_id"]=>
    int(4961)
    ["name"]=>
    string(35) "Customer service management library"
    ["slug"]=>
    string(35) "customer-service-management-library"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5841)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2159 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(60)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2158 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Agent Life Cycle Guide

array(5) {
  [0]=>
  object(WP_Term)#2161 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2160 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(36)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2217 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(60)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2219 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2157 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(117)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
5 - 10 min.

Customer service: turning transactions into relationships

array(6) {
  [0]=>
  object(WP_Term)#2223 (10) {
    ["term_id"]=>
    int(4901)
    ["name"]=>
    string(16) "Customer loyalty"
    ["slug"]=>
    string(40) "customer-loyalty-customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5781)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(24)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2235 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2159 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(36)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2158 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2155 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(117)
    ["filter"]=>
    string(3) "raw"
  }
  [5]=>
  object(WP_Term)#2154 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(68)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer loyalty
<5 min.

How to Deliver Better Customer Service This Year

array(3) {
  [0]=>
  object(WP_Term)#2142 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2141 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2140 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(68)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Context matters: Strategies for empowering agents with more information

array(5) {
  [0]=>
  object(WP_Term)#2160 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2217 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2155 (10) {
    ["term_id"]=>
    int(4961)
    ["name"]=>
    string(35) "Customer service management library"
    ["slug"]=>
    string(35) "customer-service-management-library"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5841)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2154 (10) {
    ["term_id"]=>
    int(4561)
    ["name"]=>
    string(10) "Leadership"
    ["slug"]=>
    string(33) "best-practices-zendesk-leadership"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5441)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2223 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
}
Best Practices
<5 min.

How to Manage Your Amazing Customer Service Team

array(5) {
  [0]=>
  object(WP_Term)#2158 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2141 (10) {
    ["term_id"]=>
    int(4351)
    ["name"]=>
    string(12) "Infographics"
    ["slug"]=>
    string(20) "library-infographics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5221)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(32)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2140 (10) {
    ["term_id"]=>
    int(4561)
    ["name"]=>
    string(10) "Leadership"
    ["slug"]=>
    string(33) "best-practices-zendesk-leadership"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5441)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#339 (10) {
    ["term_id"]=>
    int(4571)
    ["name"]=>
    string(10) "Onboarding"
    ["slug"]=>
    string(33) "best-practices-zendesk-onboarding"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5451)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(2)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#452 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

The Face of Your Company

array(5) {
  [0]=>
  object(WP_Term)#2148 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2147 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(60)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2146 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2235 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(117)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2221 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(68)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

How Zendesk Does Customer Service

array(5) {
  [0]=>
  object(WP_Term)#2160 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2217 (10) {
    ["term_id"]=>
    int(4961)
    ["name"]=>
    string(35) "Customer service management library"
    ["slug"]=>
    string(35) "customer-service-management-library"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5841)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2155 (10) {
    ["term_id"]=>
    int(4341)
    ["name"]=>
    string(6) "Guides"
    ["slug"]=>
    string(14) "library-guides"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5211)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#339 (10) {
    ["term_id"]=>
    int(4561)
    ["name"]=>
    string(10) "Leadership"
    ["slug"]=>
    string(33) "best-practices-zendesk-leadership"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5441)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#452 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

How to hire the best customer service agents

array(5) {
  [0]=>
  object(WP_Term)#331 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#332 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#333 (10) {
    ["term_id"]=>
    int(4561)
    ["name"]=>
    string(10) "Leadership"
    ["slug"]=>
    string(33) "best-practices-zendesk-leadership"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5441)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#334 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#335 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(68)
    ["filter"]=>
    string(3) "raw"
  }
}
Best Practices
<5 min.

Maintaining World Class Customer Support in a Fast Growing Organization

array(6) {
  [0]=>
  object(WP_Term)#2148 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2147 (10) {
    ["term_id"]=>
    int(4351)
    ["name"]=>
    string(12) "Infographics"
    ["slug"]=>
    string(20) "library-infographics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5221)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(32)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2146 (10) {
    ["term_id"]=>
    int(4201)
    ["name"]=>
    string(6) "Mobile"
    ["slug"]=>
    string(14) "library-mobile"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5061)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(9)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#339 (10) {
    ["term_id"]=>
    int(4281)
    ["name"]=>
    string(22) "Social Media Messaging"
    ["slug"]=>
    string(30) "library-social-media-messaging"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5141)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(3)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#452 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [5]=>
  object(WP_Term)#336 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(56)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Complaining Ain’t Easy

Show All