Library Watch, read, and learn from the best.

Trends and insights

Analyst reports

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Analyst reports
<5 min.

Forrester: Engagement Costs Continue To Rise Even With Digital

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Analyst reports
<5 min.

Forrester: Win Funding For Your Customer Service Project

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Analyst reports
<5 min.

Forrester: How to build customer trust more quickly

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Analyst reports
<5 min.

Gartner: Plan Now for Critical Shifts in Customer Interaction Patterns

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Analyst reports
<5 min.

Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center

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Analyst reports
<5 min.

Gartner examines customer experience innovation for 2017

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Analyst reports
<5 min.

Gartner: Knowledge Management Will Transform CRM Customer Service

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Analyst reports
<5 min.

From Cost Center to Profit Center: the Potential ROI of Zendesk

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Analyst reports
<5 min.

Streamlining Customer Service with In-App Support Solutions

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Analyst reports
<5 min.

Uncover the true value of your customer support organization

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Analyst reports
<5 min.

Forrester’s 2017 Customer Service Trends

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Analyst reports
<5 min.

Gartner’s FrontRunners Quadrant for Help Desk Software

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Analyst reports
<5 min.

Gartner Predicts 2017: CRM Customer Service and Support – EMEA

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Analyst reports
<5 min.

Union+Webster: The value of conscious consumers

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Analyst reports
<5 min.

Forrester: Pinpoint opportunities for better customer service

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Analyst reports
<5 min.

Forrester TEI Report Examines the ROI of Zendesk

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Analyst reports
<5 min.

Gartner: Top Use Cases and Benefits of Consumer Messaging Apps for CRM

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Analyst reports
<5 min.

Gartner Predicts 2017: CRM Customer Service and Support

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Analyst reports
<5 min.

Gartner: CRM Applications Will Fail Without Customer Empathy

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Analyst reports
<5 min.

Improve employee satisfaction in just a few clicks

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Analyst reports
<5 min.

IDC: Supporting Customer Experience Initiatives

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Analyst reports
<5 min.

Forrester’s Vendor Landscape: ITSM SaaS Solutions

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Analyst reports
<5 min.

Forrester Research: Use Digital Technologies to Improve Employee Engagement

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Analyst reports
<5 min.

Forrester – 2016 eCommerce Predictions

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Analyst reports
<5 min.

Forrester’s Predictions 2016: The eCommerce Gap Widens

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Analyst reports
<5 min.

Forrester’s Top 10 Customer Service Trends for 2016

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Analyst reports
<5 min.

Gartner Predicts 2016: CRM Customer Service and Support

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Analyst reports
<5 min.

Industry Trends Webinar: The Future of Customer Service

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Analyst reports
<5 min.

Forrester Brief: Focus On Three New Service Experiences

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Analyst reports
<5 min.

Gartner: Why You Need To Rethink Your Customer Self-Service Strategy

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Analyst reports
<5 min.

Gartner’s 2015 Magic Quadrant for the CRM Customer Engagement Center

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Analyst reports
<5 min.

Forrester report: The Six Key Elements of Proactive Chat

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Analyst reports
<5 min.

Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement

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Analyst reports
<5 min.

True stories of customer service ROI

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