Library Watch, read, and learn from the best.

Support channels

Analytics

array(5) {
  [0]=>
  object(WP_Term)#1586 (10) {
    ["term_id"]=>
    int(4871)
    ["name"]=>
    string(9) "Analytics"
    ["slug"]=>
    string(26) "customer-support-analytics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5751)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#1587 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(39)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#1591 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(85)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#1563 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(122)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#1560 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(73)
    ["filter"]=>
    string(3) "raw"
  }
}
Analytics
<5 min.

From support analytics to customer analytics: data is your competitive advantage

array(4) {
  [0]=>
  object(WP_Term)#1630 (10) {
    ["term_id"]=>
    int(4871)
    ["name"]=>
    string(9) "Analytics"
    ["slug"]=>
    string(26) "customer-support-analytics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5751)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#1631 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(136)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#1632 (10) {
    ["term_id"]=>
    int(4791)
    ["name"]=>
    string(24) "Customer service metrics"
    ["slug"]=>
    string(24) "customer-service-metrics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5671)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(12)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#1633 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(62)
    ["filter"]=>
    string(3) "raw"
  }
}
Analytics
<5 min.

The 3 types of customer service metrics that matter

array(5) {
  [0]=>
  object(WP_Term)#1572 (10) {
    ["term_id"]=>
    int(4871)
    ["name"]=>
    string(9) "Analytics"
    ["slug"]=>
    string(26) "customer-support-analytics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5751)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#1571 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(65)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#1574 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(85)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#1563 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(122)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#1560 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(73)
    ["filter"]=>
    string(3) "raw"
  }
}
Analytics
<5 min.

Keep customers happy with data-driven CX

array(4) {
  [0]=>
  object(WP_Term)#1633 (10) {
    ["term_id"]=>
    int(4871)
    ["name"]=>
    string(9) "Analytics"
    ["slug"]=>
    string(26) "customer-support-analytics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5751)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#1634 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(136)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#1635 (10) {
    ["term_id"]=>
    int(4791)
    ["name"]=>
    string(24) "Customer service metrics"
    ["slug"]=>
    string(24) "customer-service-metrics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5671)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(12)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#1636 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(62)
    ["filter"]=>
    string(3) "raw"
  }
}
Analytics
<5 min.

Top 10 help desk metrics

array(4) {
  [0]=>
  object(WP_Term)#1582 (10) {
    ["term_id"]=>
    int(4871)
    ["name"]=>
    string(9) "Analytics"
    ["slug"]=>
    string(26) "customer-support-analytics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5751)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#1630 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(39)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#1631 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(85)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#1563 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(122)
    ["filter"]=>
    string(3) "raw"
  }
}
Analytics
<5 min.

Zendesk research: analytics

array(5) {
  [0]=>
  object(WP_Term)#1571 (10) {
    ["term_id"]=>
    int(4871)
    ["name"]=>
    string(9) "Analytics"
    ["slug"]=>
    string(26) "customer-support-analytics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5751)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#1574 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(136)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#1635 (10) {
    ["term_id"]=>
    int(4791)
    ["name"]=>
    string(24) "Customer service metrics"
    ["slug"]=>
    string(24) "customer-service-metrics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5671)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(12)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#1636 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(85)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#1560 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(56)
    ["filter"]=>
    string(3) "raw"
  }
}
Analytics
<5 min.

2017 technology trends in customer support centers

array(4) {
  [0]=>
  object(WP_Term)#1648 (10) {
    ["term_id"]=>
    int(4871)
    ["name"]=>
    string(9) "Analytics"
    ["slug"]=>
    string(26) "customer-support-analytics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5751)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#1649 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(136)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#1650 (10) {
    ["term_id"]=>
    int(4791)
    ["name"]=>
    string(24) "Customer service metrics"
    ["slug"]=>
    string(24) "customer-service-metrics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5671)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(12)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#1651 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(85)
    ["filter"]=>
    string(3) "raw"
  }
}
Analytics
<5 min.

Getting Started with Net Promoter Score®

Show All