Library Watch, read, and learn from the best.

Support channels

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Guides
<5 min.

Omnichannel support made easy with Zendesk

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Customer experience
<5 min.

Better customer experiences with omnichannel engagement

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Analyst reports
<5 min.

Forrester: Engagement Costs Continue To Rise Even With Digital

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Customer Service Management
<5 min.

Your customer base is expanding—is your self-service scaling with it?

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Collections
<5 min.

Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks

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Customer experience
<5 min.

Achieving Consistent Customer Experiences

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Analytics
<5 min.

Keep customers happy with data-driven CX

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Customer Service Management
<5 min.

Zendesk on Zendesk: How we expand support beyond customer service

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Customer Service Management
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Getting started with Zendesk Guide: strategies and best practices

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Customer experience
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Fill the self-service gap

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Customer Service Management
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Guided Demo of Zendesk Chat

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Customer experience
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Zendesk research: customer self-service

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Zendesk research: live chat

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Customer Service Management
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Customer Service Management
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Meeting the fresh demands of multi-channel customers

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Customer experience
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The Multi-Channel Customer Care Report

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Customer Service Management
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Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

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Customer Service Management
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Meeting multichannel customer service expectations

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Live chat
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Zendesk Chat: Your customer engagement channel

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Analytics
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2017 technology trends in customer support centers

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Customer Service Management
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Making Multichannel Support Simple and Successful

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Guides
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Collections
<5 min.

Engaging with Students in the Modern World

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Collections
<5 min.

The Power of Integrated Phone Support, Featuring Dorm Room Movers

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Multi-channel support
5 - 10 min.

Key Benefits of Integrated Phone Support

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Customer Service Management
<5 min.

6 Steps to Deploying Chat on Your Website

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Chat
<5 min.

A panel discussion about the channel with the highest customer satisfaction

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Collections
<5 min.

Delivering high-impact phone support, featuring DonorsChoose

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Collections
<5 min.

Download: The best hold music since ‘Careless Whisper’

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Chat
<5 min.

Gartner: Best Practices for Making Live Chat a Must-Have Engagement Channel

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<5 min.

How to Grow Your Business with Proactive Chat Support

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Customer Service Management
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There’s a chat for that

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<5 min.

Getting Started with Net Promoter Score®

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Customer service strategy
10+ min.

Providing great customer service through social media

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<5 min.

How to Provide Great Twitter Customer Service

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Guide
<5 min.

Empowering Your Customers with Self-Service

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<5 min.

United Kingdom omnichannel survey

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<5 min.

Omnichannel customer service report

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Infographics
<5 min.

United States Omnichannel Survey

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<5 min.

Omnichannel survey infographic

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Infographics
<5 min.

Australia Omnichannel Survey

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Customer Service Management
<5 min.

Do you really need a technical writer for your knowledge base?

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Customer experience
<5 min.

Winning Customer Service

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6 Tips for Building a Thriving Help Center

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Better service through self-service

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Companies Focus on Customer Retention

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An Enterprise Guide to 21st Century Customer Engagement

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Customer Service Management
5 - 10 min.

The 16 Customer Service Skills of Great Customer Service Agents

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Customer Service Management
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A guide to multi-channel customer support

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Phone Support
10+ min.

How to Conquer Your Fear of Phone Support

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Multi-channel support
<5 min.

Master High-Tech, High-Touch Customer Service

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Infographics
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The Evolution of Phone Support

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Customer Support
<5 min.

The History of Customer Support

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Infographics
<5 min.

Killing phone support can kill your business

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Customer Service Management
<5 min.

How to recover from a customer service fiasco

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Infographics
<5 min.

Your Customers Want Support Via Smartphone

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Customer experience
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Can Your Customers Find You Online?

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Customer experience
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Customers want to help themselves?

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Infographics
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Why are Customers Turning to Social Media?

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Infographics
<5 min.

Online Retailers Have a Lot to Lose

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Customer service strategy
10+ min.

How to move beyond email to the cloud

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Mobile
5 - 10 min.

The Customer Service and Social Media Revolution

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