Library Watch, read, and learn from the best.

Support channels

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Customer Service Management
<5 min.

Chatbots and the future of real-time communication

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Customer Service Management
<5 min.

How Evernote does Self-Service with Zendesk

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Omnichannel support
<5 min.

Zendesk on Zendesk: How we provide multichannel support at scale

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Customer Service Management
<5 min.

What’s New at Zendesk: August 2017

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Live chat
<5 min.

Unleash the Power of your Ecommerce Site with Live Chat

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Customer Service Management
<5 min.

Reaping the ROI of Multichannel Support and Increased Agent Efficiency

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Customer Service Management
<5 min.

Meet Answer Bot

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Customer Service Management
<5 min.

Conversion Tracking in Chat

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Customer Service Management
<5 min.

Skills-Based Routing in Zendesk Chat

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Customer Service Management
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Roles in Zendesk Chat

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Customer Service Management
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Support and Chat

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Omnichannel support
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IDC: Multichannel Support, Why should companies care?

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Customer Service Management
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Your guide to omnichannel support

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Guides
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Omnichannel support made easy with Zendesk

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Customer experience
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Better customer experiences with omnichannel engagement

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Analyst reports
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Forrester: Engagement Costs Continue To Rise Even With Digital

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Customer Service Management
<5 min.

Your customer base is expanding—is your self-service scaling with it?

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Customer service stories
<5 min.

Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks

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Chat it up

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Customer experience
<5 min.

Achieving Consistent Customer Experiences

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Keep customers happy with data-driven CX

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Customer Service Management
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Zendesk on Zendesk: How we expand support beyond customer service

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Customer Service Management
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Getting started with Zendesk Guide: strategies and best practices

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Customer experience
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Fill the self-service gap

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Customer Service Management
<5 min.

Guided Demo of Zendesk Chat

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Analytics
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Zendesk research: analytics

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Customer experience
<5 min.

Zendesk research: customer self-service

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Customer service strategy
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Zendesk research: live chat

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Analyst reports
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Gartner: Knowledge Management Will Transform CRM Customer Service

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Customer Service Management
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The value of self-service

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Customer Service Management
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Roll out and manage multiple customer service channels

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Customer experience
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Customer experience
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The Multi-Channel Customer Care Report

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Customer Service Management
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Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

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Customer Service Management
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Live chat
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Zendesk Chat: Your customer engagement channel

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2017 technology trends in customer support centers

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Gartner: Top Use Cases and Benefits of Consumer Messaging Apps for CRM

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Customer Service Management
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Omnichannel support
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Making Multichannel Support Simple and Successful

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Guides
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Customer service stories
<5 min.

Engaging with Students in the Modern World

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Customer service stories
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Omnichannel support
5 - 10 min.

Key Benefits of Integrated Phone Support

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Customer Service Management
<5 min.

6 Steps to Deploying Chat on Your Website

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Chat
<5 min.

A panel discussion about the channel with the highest customer satisfaction

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Customer service stories
<5 min.

Delivering high-impact phone support, featuring DonorsChoose

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Phone support
<5 min.

Download: The best hold music since ‘Careless Whisper’

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Chat
<5 min.

Gartner: Best Practices for Making Live Chat a Must-Have Engagement Channel

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Analyst reports
<5 min.

Gartner: Why You Need To Rethink Your Customer Self-Service Strategy

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Customer service stories
<5 min.

How Le Tote Uses Zendesk Chat and Support

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Customer Service Management
<5 min.

How to Grow Your Business with Proactive Chat Support

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Chat
<5 min.

How Live Chat Helps Businesses and Consumers

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Writing Great Emails to Customers: How Social Media Has Changed the Rules

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There’s a chat for that

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Analytics
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Getting Started with Net Promoter Score®

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Customer service strategy
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Providing great social media customer service

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Customer Service Management
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How to Provide Great Twitter Customer Service

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Customer Service Management
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How to Provide Great Facebook Customer Service

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Guide
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Empowering Your Customers with Self-Service

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Customer experience
<5 min.

United Kingdom omnichannel survey

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Infographics
<5 min.

Omnichannel customer service report

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Infographics
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United States Omnichannel Survey

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Infographics
<5 min.

Omnichannel survey infographic

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Infographics
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Australia Omnichannel Survey

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Customer Service Management
<5 min.

Do you really need a technical writer for your knowledge base?

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Customer experience
<5 min.

Winning Customer Service

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Customer experience
5 - 10 min.

6 Tips for Building a Thriving Help Center

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<5 min.

Better service through self-service

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Customer experience
<5 min.

Companies Focus on Customer Retention

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Research & Reports
<5 min.

An Enterprise Guide to 21st Century Customer Engagement

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Customer Service Management
5 - 10 min.

The 16 Customer Service Skills of Great Customer Service Agents

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Phone Support
10+ min.

How to Conquer Your Fear of Phone Support

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Omnichannel support
<5 min.

Master High-Tech, High-Touch Customer Service

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Infographics
<5 min.

The Evolution of Phone Support

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Customer Support
<5 min.

The History of Customer Support

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Infographics
<5 min.

Killing phone support can kill your business

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Customer Service Management
<5 min.

How to recover from a customer service fiasco

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<5 min.

Your Customers Want Support Via Smartphone

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Customer experience
<5 min.

Can Your Customers Find You Online?

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Customer experience
<5 min.

Customers want to help themselves?

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Customer service strategy
<5 min.

Why are Customers Turning to Social Media?

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Infographics
<5 min.

Online Retailers Have a Lot to Lose

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Customer service strategy
10+ min.

How to move beyond email to the cloud

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Customer service strategy
5 - 10 min.

The Customer Service and Social Media Revolution

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