Library Watch, read, and learn from the best.

Support channels

Knowledge base and self-service

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Customer Service Management
<5 min.

Your customer base is expanding—is your self-service scaling with it?

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Customer Service Management
<5 min.

Getting started with Zendesk Guide: strategies and best practices

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Customer experience
<5 min.

Fill the self-service gap

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Customer experience
<5 min.

Zendesk research: customer self-service

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Analyst reports
<5 min.

Gartner: Knowledge Management Will Transform CRM Customer Service

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Customer Service Management
<5 min.

The value of self-service

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Guide
<5 min.

Empowering Your Customers with Self-Service

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Customer Service Management
<5 min.

Do you really need a technical writer for your knowledge base?

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Customer experience
5 - 10 min.

6 Tips for Building a Thriving Help Center

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<5 min.

Better service through self-service

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Customer experience
<5 min.

Can Your Customers Find You Online?

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Customer experience
<5 min.

Customers want to help themselves?

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Infographics
<5 min.

Why are Customers Turning to Social Media?

Show All