Library Watch, read, and learn from the best.

Support channels

Live chat

array(5) {
  [0]=>
  object(WP_Term)#2336 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2335 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2334 (10) {
    ["term_id"]=>
    int(4861)
    ["name"]=>
    string(9) "Messaging"
    ["slug"]=>
    string(26) "customer-support-messaging"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5741)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2333 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(83)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2332 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(56)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Chatbots and the future of real-time communication

array(3) {
  [0]=>
  object(WP_Term)#2277 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2276 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(83)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2275 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(68)
    ["filter"]=>
    string(3) "raw"
  }
}
Live chat
<5 min.

Unleash the Power of your Ecommerce Site with Live Chat

array(4) {
  [0]=>
  object(WP_Term)#2332 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2305 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2302 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(83)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2274 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(60)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Conversion Tracking in Chat

array(4) {
  [0]=>
  object(WP_Term)#2334 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2276 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2275 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(83)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2272 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(56)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Skills-Based Routing in Zendesk Chat

array(4) {
  [0]=>
  object(WP_Term)#2340 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2277 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2302 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(83)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2274 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(56)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Roles in Zendesk Chat

array(4) {
  [0]=>
  object(WP_Term)#2332 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2305 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2275 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(83)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2272 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(56)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Support and Chat

array(4) {
  [0]=>
  object(WP_Term)#2334 (10) {
    ["term_id"]=>
    int(4951)
    ["name"]=>
    string(24) "Customer service stories"
    ["slug"]=>
    string(24) "zendesk-customer-stories"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5831)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2276 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2302 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(83)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2274 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(68)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer service stories
<5 min.

Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks

array(4) {
  [0]=>
  object(WP_Term)#2340 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(63)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2277 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2275 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(83)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2272 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(117)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer experience
<5 min.

Chat it up

array(5) {
  [0]=>
  object(WP_Term)#2332 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2305 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2302 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(83)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2274 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(60)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2271 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(56)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Guided Demo of Zendesk Chat

array(5) {
  [0]=>
  object(WP_Term)#2334 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(36)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2276 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2275 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(83)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2272 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(56)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2269 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(117)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer service strategy
<5 min.

Zendesk research: live chat

array(3) {
  [0]=>
  object(WP_Term)#2335 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2340 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(83)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2277 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(68)
    ["filter"]=>
    string(3) "raw"
  }
}
Live chat
<5 min.

Zendesk Chat: Your customer engagement channel

array(5) {
  [0]=>
  object(WP_Term)#2262 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2261 (10) {
    ["term_id"]=>
    int(4341)
    ["name"]=>
    string(6) "Guides"
    ["slug"]=>
    string(14) "library-guides"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5211)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2260 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2259 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(83)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2258 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(60)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

6 Steps to Deploying Chat on Your Website

array(5) {
  [0]=>
  object(WP_Term)#2243 (10) {
    ["term_id"]=>
    int(4421)
    ["name"]=>
    string(4) "Chat"
    ["slug"]=>
    string(21) "zendesk-products-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5291)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(4)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2242 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2241 (10) {
    ["term_id"]=>
    int(4251)
    ["name"]=>
    string(6) "Retail"
    ["slug"]=>
    string(14) "library-retail"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5111)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(14)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2240 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(83)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2239 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(30)
    ["filter"]=>
    string(3) "raw"
  }
}
Chat
<5 min.

A panel discussion about the channel with the highest customer satisfaction

array(5) {
  [0]=>
  object(WP_Term)#2336 (10) {
    ["term_id"]=>
    int(4421)
    ["name"]=>
    string(4) "Chat"
    ["slug"]=>
    string(21) "zendesk-products-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5291)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(4)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2327 (10) {
    ["term_id"]=>
    int(4331)
    ["name"]=>
    string(7) "Gartner"
    ["slug"]=>
    string(15) "library-gartner"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5201)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(10)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2335 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2259 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(83)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2258 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(30)
    ["filter"]=>
    string(3) "raw"
  }
}
Chat
<5 min.

Gartner: Best Practices for Making Live Chat a Must-Have Engagement Channel

array(5) {
  [0]=>
  object(WP_Term)#2302 (10) {
    ["term_id"]=>
    int(4951)
    ["name"]=>
    string(24) "Customer service stories"
    ["slug"]=>
    string(24) "zendesk-customer-stories"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5831)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2272 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2269 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(83)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2278 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(117)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2280 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer service stories
<5 min.

How Le Tote Uses Zendesk Chat and Support

array(5) {
  [0]=>
  object(WP_Term)#2243 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(135)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2242 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2241 (10) {
    ["term_id"]=>
    int(4591)
    ["name"]=>
    string(17) "Proactive Support"
    ["slug"]=>
    string(40) "best-practices-zendesk-proactive-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5471)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(3)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2259 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(83)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2258 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(60)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

How to Grow Your Business with Proactive Chat Support

array(5) {
  [0]=>
  object(WP_Term)#2336 (10) {
    ["term_id"]=>
    int(4421)
    ["name"]=>
    string(4) "Chat"
    ["slug"]=>
    string(21) "zendesk-products-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5291)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(4)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2327 (10) {
    ["term_id"]=>
    int(4961)
    ["name"]=>
    string(35) "Customer service management library"
    ["slug"]=>
    string(35) "customer-service-management-library"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5841)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2335 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2278 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(83)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2280 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(30)
    ["filter"]=>
    string(3) "raw"
  }
}
Chat
<5 min.

How Live Chat Helps Businesses and Consumers

array(3) {
  [0]=>
  object(WP_Term)#2302 (10) {
    ["term_id"]=>
    int(4351)
    ["name"]=>
    string(12) "Infographics"
    ["slug"]=>
    string(20) "library-infographics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5221)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(32)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2272 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2269 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(83)
    ["filter"]=>
    string(3) "raw"
  }
}
Infographics
<5 min.

There’s a chat for that

Show All