Library Watch, read, and learn from the best.

Support channels

Phone support

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Customer Service Management
<5 min.

Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

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Customer Service Management
<5 min.

Getting started with Zendesk Talk: strategies and best practices

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Customer service stories
<5 min.

The Power of Integrated Phone Support, Featuring Dorm Room Movers

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Customer service stories
<5 min.

Delivering high-impact phone support, featuring DonorsChoose

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Phone support
<5 min.

Download: The best hold music since ‘Careless Whisper’

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Phone Support
10+ min.

How to Conquer Your Fear of Phone Support

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Infographics
<5 min.

The Evolution of Phone Support

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Customer Support
<5 min.

The History of Customer Support

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Infographics
<5 min.

Killing phone support can kill your business

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