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Customer Service Management

<5 min.

How Zola marries modern registries and compassionate customer service with Zendesk

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Customer Service Management

<5 min.

Moving from Platform to Best of Breed

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Phone support

<5 min.

Upgrade your phone support with Zendesk Talk

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Customer Service Management

<5 min.

How Dollar Shave Club implemented AI with Zendesk

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Customer Service Management

<5 min.

The Zendesk omnichannel approach

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Customer Service Management

<5 min.

What’s New at Zendesk: November 2017 – Europe

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Customer Service Management

<5 min.

What’s New at Zendesk: November 2017 – Asia Pacific

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Customer Service Management

<5 min.

What’s New at Zendesk: November 2017-Americas

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Customer Service Management

<5 min.

Chatbots and the future of real-time communication

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Customer Service Management

<5 min.

What’s New at Zendesk: August 2017

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Customer Service Management

<5 min.

Meet Answer Bot

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Customer Service Management

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Skills-Based Routing in Zendesk Chat

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Customer Service Management

<5 min.

Roles in Zendesk Chat

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Customer Service Management

<5 min.

Support and Chat

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Customer Service Management

<5 min.

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Customer Service Management

<5 min.

Ticket Forms in Zendesk Support

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Customer Service Management

<5 min.

Groups in Zendesk Support

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Omnichannel guides

<5 min.

Omnichannel support made easy with Zendesk

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Customer experience

<5 min.

Better customer experiences with omnichannel engagement

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Customer Service Management

<5 min.

Introduction to Zendesk Apps Marketplace

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Customer Service Management

<5 min.

The Value of offering support inside your mobile app

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Customer Service Management

<5 min.

Guided Demo of Zendesk Chat

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Analyst reports

<5 min.

Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center

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Best Practices

<5 min.

Schedules in Zendesk Support

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Customer Service Management

<5 min.

A Zendesk cheat sheet for picking your support solution

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Customer service strategy

<5 min.

Zendesk research: live chat

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Customer Service Management

<5 min.

In good company: Expand support beyond customer service

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Analyst reports

<5 min.

From Cost Center to Profit Center: the Potential ROI of Zendesk

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Customer Service Management

<5 min.

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

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Analyst reports

<5 min.

Gartner’s FrontRunners Quadrant for Help Desk Software

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Customer Service Management

<5 min.

Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

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Analytics

<5 min.

2017 technology trends in customer support centers

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Analyst reports

<5 min.

Forrester TEI Report Examines the ROI of Zendesk

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Best Practices

<5 min.

Zendesk Feature Close-Up

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Customer Service Management

<5 min.

Zendesk Feature Close-Up: Triggers

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Customer experience

<5 min.

How Businesses use Machine Learning for Customer Experience

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Customer Service Management

<5 min.

C-TRON—a blast from the past

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Analyst reports

<5 min.

Forrester Research: Use Digital Technologies to Improve Employee Engagement

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Customer Service Management

<5 min.

Zendesk Deep Dive: Multibrand

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Customer experience

<5 min.

Predicting customer satisfaction helps prioritize interactions and prevent churn

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Analyst reports

<5 min.

Gartner Predicts 2016: CRM Customer Service and Support

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Customer Service Management

<5 min.

Zendesk Deep Dive: Customizing Insights Reports and Dashboards

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Customer Service Management

<5 min.

Zendesk Multibrand

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Customer Service Management

<5 min.

Zendesk Deep Dive: Managing Views

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API & Developer Tools

10+ min.

PCI Compliance and the Cloud

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Customer Service Management

<5 min.

3 Ways Customer Service Increases Your Sales

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Customer Service Management

<5 min.

Cookbook for the Customer-Centric Company

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Customer Service Management

<5 min.

IT Service Desk Scorecard

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Apps and Integrations

10+ min.

Guide to Integrating Zendesk and Salesforce

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Customer Service Management

<5 min.

Morning Mobile Phone Usage

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Customer Service Management

<5 min.

Zendesk triggers

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Best Practices

<5 min.

Adding Zendesk Agents

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Apps and Integrations

<5 min.

Zendesk Apps

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Best Practices

<5 min.

Zendesk iPad App

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API & Developer Tools

<5 min.

Zendesk for Salesforce Integration

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Support

<5 min.

Zendesk Overview

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Customer Service Management

<5 min.

BYOD Support

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Help Desk

10+ min.

Protect Your IT Assets

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Customer Service Management

<5 min.

Simplified IT Service Management

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Help Desk

5 - 10 min.

Five trends impacting the enterprise IT help desk

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Customer Service Management

<5 min.

Complaining Ain’t Easy

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Customer Service Management

<5 min.

Mobile Apps in the Enterprise

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API & Developer Tools

10+ min.

Matchmaking in the cloud: a perfect marriage of sales and support

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Customer service strategy

10+ min.

How to move beyond email to the cloud

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Customer Service Management

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In good company: Expand support beyond customer service

From Cost Center to Profit Center: the Potential ROI of Zendesk

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

Gartner’s FrontRunners Quadrant for Help Desk Software

Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

2017 technology trends in customer support centers

Forrester TEI Report Examines the ROI of Zendesk

Zendesk Feature Close-Up

Zendesk Feature Close-Up: Triggers

How Businesses use Machine Learning for Customer Experience

C-TRON—a blast from the past

Forrester Research: Use Digital Technologies to Improve Employee Engagement

Zendesk Deep Dive: Multibrand

Predicting customer satisfaction helps prioritize interactions and prevent churn

Gartner Predicts 2016: CRM Customer Service and Support

Zendesk Deep Dive: Customizing Insights Reports and Dashboards

Zendesk Multibrand

Zendesk Deep Dive: Managing Views

PCI Compliance and the Cloud

3 Ways Customer Service Increases Your Sales

Cookbook for the Customer-Centric Company

IT Service Desk Scorecard

Guide to Integrating Zendesk and Salesforce

Morning Mobile Phone Usage

Zendesk triggers

Adding Zendesk Agents

Zendesk Apps

Zendesk iPad App

Zendesk for Salesforce Integration

Zendesk Overview

BYOD Support

Protect Your IT Assets

Simplified IT Service Management