Library Watch, read, and learn from the best.

Customer Service Management

Technology

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Customer Service Management
<5 min.

Chatbots and the future of real-time communication

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Customer Service Management
<5 min.

What’s New at Zendesk: August 2017

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Customer Service Management
<5 min.

Meet Answer Bot

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Customer Service Management
<5 min.

Skills-Based Routing in Zendesk Chat

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Customer Service Management
<5 min.

Roles in Zendesk Chat

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Customer Service Management
<5 min.

Support and Chat

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Customer Service Management
<5 min.

Customer satisfaction surveys in Zendesk Support

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Customer Service Management
<5 min.

Ticket Forms in Zendesk Support

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Customer Service Management
<5 min.

Groups in Zendesk Support

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Guides
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Omnichannel support made easy with Zendesk

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Customer experience
<5 min.

Better customer experiences with omnichannel engagement

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Customer Service Management
<5 min.

Introduction to Zendesk Apps Marketplace

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Customer Service Management
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The Value of offering support inside your mobile app

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Customer Service Management
<5 min.

Guided Demo of Zendesk Chat

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Analyst reports
<5 min.

Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center

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Best Practices
<5 min.

Schedules in Zendesk Support

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Customer Service Management
<5 min.

A Zendesk cheat sheet for picking your support solution

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Customer service strategy
<5 min.

Zendesk research: live chat

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Customer Service Management
<5 min.

In good company: Expand support beyond customer service

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Analyst reports
<5 min.

From Cost Center to Profit Center: the Potential ROI of Zendesk

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Customer Service Management
<5 min.

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

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Analyst reports
<5 min.

Gartner’s FrontRunners Quadrant for Help Desk Software

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Customer Service Management
<5 min.

Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

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Analytics
<5 min.

2017 technology trends in customer support centers

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Analyst reports
<5 min.

Forrester TEI Report Examines the ROI of Zendesk

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Best Practices
<5 min.

Zendesk Feature Close-Up

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Customer Service Management
<5 min.

Zendesk Feature Close-Up: Triggers

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Customer experience
<5 min.

How Businesses use Machine Learning for Customer Experience

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Customer Service Management
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C-TRON—a blast from the past

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Forrester Research: Use Digital Technologies to Improve Employee Engagement

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Customer Service Management
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Zendesk Deep Dive: Multibrand

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Customer experience
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Predicting customer satisfaction helps prioritize interactions and prevent churn

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Gartner Predicts 2016: CRM Customer Service and Support

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Customer Service Management
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Zendesk Deep Dive: Customizing Insights Reports and Dashboards

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Customer Service Management
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Zendesk Multibrand

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Customer Service Management
<5 min.

Zendesk Deep Dive: Managing Views

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API & Developer Tools
10+ min.

PCI Compliance and the Cloud

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Customer Service Management
<5 min.

3 Ways Customer Service Increases Your Sales

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Customer Service Management
<5 min.

Cookbook for the Customer-Centric Company

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Customer Service Management
<5 min.

IT Service Desk Scorecard

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Apps and Integrations
10+ min.

Guide to Integrating Zendesk and Salesforce

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Customer Service Management
<5 min.

Morning Mobile Phone Usage

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Customer Service Management
<5 min.

Zendesk triggers

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Best Practices
<5 min.

Adding Zendesk Agents

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Apps and Integrations
<5 min.

Zendesk Apps

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Best Practices
<5 min.

Zendesk iPad App

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API & Developer Tools
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Zendesk for Salesforce Integration

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Support
<5 min.

Zendesk Overview

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Customer Service Management
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BYOD Support

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Help Desk
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Protect Your IT Assets

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Customer Service Management
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Simplified IT Service Management

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Help Desk
5 - 10 min.

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Customer Service Management
<5 min.

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Customer Service Management
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Mobile Apps in the Enterprise

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API & Developer Tools
10+ min.

Matchmaking in the cloud: a perfect marriage of sales and support

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Customer service strategy
10+ min.

How to move beyond email to the cloud

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