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Tools

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Customer Service Management
<5 min.

A Zendesk cheat sheet for picking your support solution

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Analyst reports
<5 min.

Forrester: Pinpoint opportunities for better customer service

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Phone support
<5 min.

Download: The best hold music since ‘Careless Whisper’

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Best Practices
<5 min.

11 Steps to a Better Customer Support RFP Document

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Customer Service Management
<5 min.

IT Service Desk Scorecard

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Customer Support
<5 min.

Customer Support Tool Scorecard

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Customer experience
<5 min.

How Your Company’s Customer Service is Being Graded Online

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