How-to guides | Zendesk Library

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Call center software

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Help center software

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Helpdesk software

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What is a help desk?

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<5 min.

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Customer service software

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<5 min.

Scalable self-service support: tailor-made for every company

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Customer service software

<5 min.

Why omnichannel support is no fairytale

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<5 min.

How live chat helps businesses and consumers

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<5 min.

Getting started with Zendesk Guide: strategies and best practices

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Call center software

10+ min.

Key benefits of integrated phone support

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Customer service software

<5 min.

Implement a world-class customer service solution

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Customer service software

<5 min.

Meet Zendesk Explore – Americas

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Customer service software

<5 min.

Meet Zendesk Explore – Asia Pacific

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Customer service software

<5 min.

Meet Zendesk Explore – Europe

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Customer service software

<5 min.

Omnichannel support made easy with Zendesk

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Customer service software

<5 min.

The Zendesk omnichannel approach

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<5 min.

Rethinking phone support with Zendesk Talk

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Customer service software

<5 min.

Debunking the myths of omnichannel customer experience

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How-to guides

<5 min.

Tapping into the powerful combination of Support and Chat, featuring MeUndies

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Call center software

<5 min.

Expert Series: 5 Tips to Grow Sales using Zendesk Chat

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Customer service software

<5 min.

Zendesk’s customer service guide for startups

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Helpdesk software

<5 min.

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<5 min.

How Zendesk helps HR teams with the employee experience – APAC

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Call center software

<5 min.

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Customer service software

<5 min.

Clean up your Zendesk Account

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Help center software

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How to Deliver Best-in-Class Customer Self-Service – Americas

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Help center software

<5 min.

How to Deliver Best-in-Class Customer Self-Service – Asia Pacific

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<5 min.

How to Deliver Best-in-Class Customer Self-Service – Europe

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How LimeBike rides past the competition with a world class customer experience

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Call center software

<5 min.

Tips to improve your phone support with reporting and analytics from Zendesk Talk

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<5 min.

Zendesk on Zendesk: How we provide live chat support

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How-to guides

<5 min.

Unleash the Power of your Ecommerce Site with Live Chat

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How-to guides

<5 min.

Conversion Tracking in Chat

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How-to guides

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Skills-Based Routing in Zendesk Chat

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How-to guides

<5 min.

Roles in Zendesk Chat

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How-to guides

<5 min.

Support and Chat

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Customer service software

<5 min.

Ticket Forms in Zendesk Support

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Customer service software

<5 min.

Groups in Zendesk Support

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How-to guides

<5 min.

Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks

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Customer service software

<5 min.

Introduction to Zendesk Apps Marketplace

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How-to guides

<5 min.

Guided demo of Zendesk Chat

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Customer service software

<5 min.

A Zendesk cheat sheet for picking your support solution

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Help center software

<5 min.

The value of self-service

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Customer service software

<5 min.

Roll out and manage multiple customer service channels

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Helpdesk software

<5 min.

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

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Call center software

<5 min.

Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

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Call center software

<5 min.

Getting started with Zendesk Talk: strategies and best practices

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Customer service software

<5 min.

A Retailer’s Guide to Getting Omnichannel Customer Service Right

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Helpdesk software

<5 min.

Bright Ideas: IT Customer Stories

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How-to guides

<5 min.

6 Steps to Deploying Chat on Your Website

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Call center software

<5 min.

Delivering high-impact phone support, featuring DonorsChoose

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<5 min.

What’s New in Your Zendesk: Advanced Voice

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How-to guides

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How Le Tote Uses Zendesk Chat and Support

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How to Grow Your Business with Proactive Chat Support

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Customer service software

<5 min.

Zendesk Embeddables: Bringing customer support directly to your customers

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Customer service software

<5 min.

Zendesk Deep Dive: Managing Views

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How-to guides

<5 min.

There’s a chat for that

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10+ min.

PCI Compliance and the Cloud

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<5 min.

How to Migrate Your Help Desk System

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<5 min.

Zendesk Help Center

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<5 min.

11 Steps to a Better Customer Support RFP Document

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5 - 10 min.

6 Tips for building a thriving help center

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<5 min.

IT Service Desk Scorecard

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CRM

10+ min.

Guide to Integrating Zendesk and Salesforce

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Customer service software

<5 min.

Adding Zendesk Agents

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Customer service software

<5 min.

Zendesk Apps

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Customer service software

<5 min.

Zendesk for Salesforce Integration

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Helpdesk software

<5 min.

BYOD Support

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Customer service software

<5 min.

Customer Support Tool Scorecard

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Help center software

10+ min.

Protect Your IT Assets

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Call center software

10+ min.

How to Conquer Your Fear of Phone Support

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Helpdesk software

<5 min.

Simplified IT Service Management

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Helpdesk software

10+ min.

Five trends impacting the enterprise IT help desk

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Call center software

<5 min.

The Evolution of Phone Support

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Customer service software

10+ min.

How to move beyond email to the cloud

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