Library Watch, read, and learn from the best.

Best Practices

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Best Practices
<5 min.

Schedules in Zendesk Support

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Customer service strategy
<5 min.

Zendesk research: operational benchmarking

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Analyst reports
<5 min.

Streamlining Customer Service with In-App Support Solutions

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Analyst reports
<5 min.

Uncover the true value of your customer support organization

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Customer Service Management
<5 min.

Meeting multichannel customer service expectations

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Best Practices
<5 min.

Zendesk Feature Close-Up

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Analyst reports
<5 min.

IDC: Supporting Customer Experience Initiatives

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Analyst reports
<5 min.

Forrester – 2016 eCommerce Predictions

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Customer service strategy
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Zendesk Deep Dive: Dynamic Content and Localization

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Customer experience
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Effort and Conversion: An Inverse Relationship

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Best Practices
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Top 3 Tips to Becoming a Profit Center

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Best Practices
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Customer Service Management
<5 min.

How to Grow Your Business with Proactive Chat Support

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Channels
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Forrester’s Trends 2015: The Future Of Customer Service

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Customer Support
<5 min.

Zombies and Zendesk

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Best Practices
<5 min.

What’s New in your Zendesk: Scalable support

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Best Practices
<5 min.

5 Ways Customer Support Can Lead the Customer Centricity Charge

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Best Practices
<5 min.

Happy Employees Mean Happy Customers: Creating a World-Class Internal Culture

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Customer experience
<5 min.

Forrester Names Zendesk a ‘Strong Performer’

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Best Practices
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How to Manage Your Amazing Customer Service Team

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Customer Service Management
<5 min.

3 Ways Customer Service Increases Your Sales

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Customer experience
<5 min.

Manners Around the World

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Customer Service Management
<5 min.

The Face of Your Company

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Customer experience
<5 min.

3 Keys to Building a Kindness Revolution

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Customer Service Management
<5 min.

The mysterious case of ticket X

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Customer Service Management
<5 min.

How to Provide Great Facebook Customer Service

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Best Practices
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Using Zendesk to Communicate Effectively with Your Customers

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Best Practices
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How to Provide Global Support

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Best Practices
<5 min.

Creating a great customer experience in any language

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Customer experience
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Zen Masters of Customer Service Webinars

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How to hire the best customer service agents

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Best Practices
<5 min.

11 Steps to a Better Customer Support RFP Document

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Customer Service Management
<5 min.

Customer Service Advice – 16 Lessons Learned

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Analyst reports
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True stories of customer service ROI

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Best Practices
<5 min.

How to Successfully Build and Manage a Virtual Team

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Customer experience
<5 min.

7 tools for amazing every customer every time

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Customer Service Management
5 - 10 min.

The 16 Customer Service Skills of Great Customer Service Agents

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Best Practices
<5 min.

Zendesk Email Introduction

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Best Practices
<5 min.

Adding Zendesk Agents

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Best Practices
<5 min.

Zendesk iPad App

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Customer experience
<5 min.

Why Zendesk

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Collections
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Customer Support Tool Scorecard

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Maintaining World Class Customer Support in a Fast Growing Organization

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Customer experience
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5 Steps to Becoming a Beloved Company

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Customer experience
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3 Customer Service Lessons from Disney

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Customer experience
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Turning Difficult Moments into Positive Customer Experiences

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Customer Support
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The History of Customer Support

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Customer experience
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What’s the Secret to Providing a World Class Customer Experience

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Customer Service Management
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<5 min.

Where are the happiest employees?

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Customer loyalty
<5 min.

The Apple Experience: Secrets to Insanely Great Customer Loyalty

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Customer loyalty
<5 min.

Building customer loyalty

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