We all know that data is invaluable, but to get the most bang for your buck, you've got to share the right data with the right audience.
In this recorded 60-minute webinar we'll show you how to tailor your Zendesk Insights dashboard and reporting for all your custom needs.
This webinar will be most helpful for customers who have created at least one custom report, or who are looking to. In addition to reviewing the different types of available reports and layouts, we also cover the Custom Embed Tool, which you can use to add additional styles, fonts, and branding elements.
As your customer base grows, there comes a time when you need to engage your customers in a way where the focus is less on support transactions and more focused on long-term conversations and relationships. In this live, 30-minute webinar, you'll learn how to:
- Set up an automated customer feedback loop through satisfaction rating surveys
- Draw insights from analytics build into your Zendesk, and use it as a benchmark to measure the health of your customer service
- Learn how to proactively engage your customers outside of a support ticket
This webinar is a must-see for anyone getting started with Zendesk!
Watch this live 30-minute webinar, where Senior Director of Global Customer Support, Pam Dodrill, will share how the Zendesk team supports its 30,000+ customers day-to-day and tries to make the customer service world a better place. She'll walk us through Zendesk's follow-the-sun support model, how to use data to provide more proactive support, and share some of the various initiatives that gets her team closer to our customers. This was one of our most popular sessions at our live Zen U events this past year — you don't want to miss it!
In this bold new era of online support, companies have had to get much more proactive about customer support. It's why we launched our Customer Satisfaction Ratings feature which enables companies to collect feedback from their customers, analyze that feedback, and fix any issues immediately. In some cases, we hope it can help companies revamp entire business processes in order to meet the needs of their customers.
This infographic should also help you get an idea of what customers are looking for when they find your company's website and start clicking around. Print this out and grade yourself. Be honest! Have your employees fill out a card as well, especially your customer support team. Great support can only come with great understanding of your customers needs. And when it comes to this little pop quiz, anything less than A+ should be unacceptable!