Library Watch, read, and learn from the best.

Customer Service Management

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Guides
<5 min.

Omnichannel support made easy with Zendesk

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Customer experience
<5 min.

Better customer experiences with omnichannel engagement

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Customer Service Management
<5 min.

Your customer base is expanding—is your self-service scaling with it?

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Collections
<5 min.

The 3 Types of Customer Service Metrics That Matter

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Collections
<5 min.

Employee Satisfaction Survey Guide

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Customer Service Management
<5 min.

Creating a workflow fit for collaboration

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Customer Service Management
<5 min.

Introduction to Zendesk Apps Marketplace

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Customer Service Management
<5 min.

Simplify your support operation as you scale

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Customer Service Management
<5 min.

Zendesk on Zendesk: How we expand support beyond customer service

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Customer Service Management
<5 min.

The Value of offering support inside your mobile app

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Customer Service Management
10+ min.

Customer feedback: how to hear the voice of the customer

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Customer Service Management
<5 min.

Top 10 help desk metrics

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Customer Service Management
<5 min.

Getting started with Zendesk Guide: strategies and best practices

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Customer Service Management
<5 min.

Forrester: Transform the Contact Center for Customer Service Excellence

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Customer Service Management
<5 min.

Guided Demo of Zendesk Chat

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Collections
<5 min.

Customer Experience Guide

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Collections
<5 min.

Agent Experience Guide

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Collections
<5 min.

Agent Life Cycle Guide

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Analyst reports
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Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center

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Customer Service Management
5 - 10 min.

Customer service: turning transactions into relationships

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Best Practices
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Schedules in Zendesk Support

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Customer loyalty
<5 min.

How to Deliver Better Customer Service This Year

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Collections
<5 min.

A Zendesk cheat sheet for picking your support solution

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Customer service strategy
<5 min.

Zendesk research: live chat

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Customer loyalty
<5 min.

Zendesk research: Net Promoter Score® (NPS)

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Customer experience
<5 min.

Customer engagement with agile customer care

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Customer experience
<5 min.

Top customer experience with agile customer care

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Customer Service Management
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Increase revenue with agile customer care

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Customer Service Management
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The value of self-service

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Customer Service Management
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Customer Service Management
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Roll out and manage multiple customer service channels

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Analyst reports
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From Cost Center to Profit Center: the Potential ROI of Zendesk

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Analyst reports
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Forrester’s 2017 Customer Service Trends

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Customer Service Management
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7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

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Analyst reports
<5 min.

Gartner’s FrontRunners Quadrant for Help Desk Software

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Customer Service Management
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Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

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Customer Service Management
<5 min.

Meeting multichannel customer service expectations

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2017 technology trends in customer support centers

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Forrester TEI Report Examines the ROI of Zendesk

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Customer Service Management
<5 min.

Happy customers, happy bottom line

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Zendesk Feature Close-Up

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Customer Service Management
<5 min.

Getting started with Zendesk Talk: strategies and best practices

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Customer Service Management
<5 min.

Zendesk Feature Close-Up: Triggers

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Customer Service Management
<5 min.

The Shifting Mindset: Why You Need to Prioritize HR Service Delivery

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Customer experience
<5 min.

How Businesses use Machine Learning for Customer Experience

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Customer Service Management
<5 min.

Bright Ideas: HR Customer Stories

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Customer loyalty
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How to Keep Your Customers Coming Back

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Guides
<5 min.

A Retailer’s Guide to Getting Omnichannel Customer Service Right

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Customer Service Management
<5 min.

Nucleus Research: Zendesk yields high ROI for Trustpilot

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Customer Service Management
<5 min.

C-TRON—a blast from the past

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Customer Service Management
<5 min.

Context matters: Strategies for empowering agents with more information

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Analyst reports
<5 min.

Forrester Research: Use Digital Technologies to Improve Employee Engagement

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Customer Service Management
<5 min.

ICMI report: Uncover the Hidden Profits in Your Contact Center

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<5 min.

6 Steps to Deploying Chat on Your Website

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<5 min.

Forrester’s Predictions 2016: The eCommerce Gap Widens

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Zendesk Deep Dive: Multibrand

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<5 min.

Predicting customer satisfaction helps prioritize interactions and prevent churn

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Forrester’s Top 10 Customer Service Trends for 2016

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Bright Ideas: Retail Customer Stories

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<5 min.

Gartner Predicts 2016: CRM Customer Service and Support

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Customer experience
<5 min.

Predictive Analytics, Machine Learning and Meaningful Customer Relationships

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Customer experience
<5 min.

Effortless Customer Experience featuring Genesys

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Analyst reports
<5 min.

Forrester Brief: Focus On Three New Service Experiences

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Customer Service Management
<5 min.

Zendesk Deep Dive: Customizing Insights Reports and Dashboards

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Best Practices
<5 min.

Top 3 Tips to Becoming a Profit Center

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Best Practices
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Customer Service Management
<5 min.

How to Grow Your Business with Proactive Chat Support

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Customer Service Management
<5 min.

Zendesk Multibrand

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Best Practices
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What’s New in your Zendesk: Scalable support

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Analyst reports
<5 min.

Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement

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Customer Service Management
<5 min.

Zendesk Deep Dive: Managing Views

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Customer Service Management
<5 min.

Writing Great Emails to Customers: How Social Media Has Changed the Rules

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Customer Service Management
<5 min.

Customizing Zendesk Insights

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Customer experience
<5 min.

7 Steps to Customer Experience Heaven

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Best Practices
<5 min.

5 Ways Customer Support Can Lead the Customer Centricity Charge

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Analytics
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Getting Started with Net Promoter Score®

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Customer experience
<5 min.

The New Face of Customer Service

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PCI Compliance and the Cloud

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Best Practices
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Happy Employees Mean Happy Customers: Creating a World-Class Internal Culture

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Customer Data & Analytics
<5 min.

How to Migrate Your Help Desk System

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Customer experience
<5 min.

Creating Moments of Magic for Your Customers—Today and Every Day

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Best Practices
<5 min.

How to Manage Your Amazing Customer Service Team

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Customer Service Management
<5 min.

3 Ways Customer Service Increases Your Sales

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Customer experience
<5 min.

How to Defuse Even the Worst Customer Situations

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Customer Service Management
<5 min.

The Face of Your Company

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Customer Service Management
<5 min.

The mysterious case of ticket X

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Customer Service Management
<5 min.

How to Provide Great Facebook Customer Service

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Customer loyalty
<5 min.

Going Beyond Support with Customer Engagement

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Best Practices
<5 min.

Using Zendesk to Communicate Effectively with Your Customers

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Best Practices
<5 min.

Creating a great customer experience in any language

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Customer experience
<5 min.

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

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Customer Service Management
<5 min.

How Zendesk Does Customer Service

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Customer Service Management
<5 min.

Cookbook for the Customer-Centric Company

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Collections
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How to hire the best customer service agents

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Customer Service Management
<5 min.

Do you really need a technical writer for your knowledge base?

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7 strategies for turning angry customers into loyal fans

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Customer Service Management
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Customer Service Advice – 16 Lessons Learned

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Customer experience
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Winning Customer Service

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Customer experience
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7 tools for amazing every customer every time

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CSAT
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The Zendesk Customer Service Benchmark

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<5 min.

IT Service Desk Scorecard

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Apps and Integrations
10+ min.

Guide to Integrating Zendesk and Salesforce

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Customer experience
<5 min.

Three hidden reasons why good people provide bad service

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Customer Service Management
<5 min.

Morning Mobile Phone Usage

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Customer Service Management
5 - 10 min.

The 16 Customer Service Skills of Great Customer Service Agents

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Customer Service Management
<5 min.

Zendesk triggers

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Best Practices
<5 min.

Zendesk Email Introduction

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Customer Service Management
<5 min.

Zendesk Insights: Advanced Analytics & Reporting

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Best Practices
<5 min.

Adding Zendesk Agents

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Apps and Integrations
<5 min.

Zendesk Apps

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Best Practices
<5 min.

Zendesk iPad App

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API & Developer Tools
<5 min.

Zendesk for Salesforce Integration

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Support
<5 min.

Zendesk Overview

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Customer experience
<5 min.

7 Effective Keys to Transforming the Customer Experience

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Customer experience
<5 min.

Turning Rants into Raves: How to Capture the Customer’s Heart

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Customer experience
5 - 10 min.

The impact of customer service on customer lifetime value

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Customer Service Management
<5 min.

BYOD Support

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Customer Service Management
<5 min.

A guide to multi-channel customer support

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Help Desk
10+ min.

Protect Your IT Assets

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Best Practices
<5 min.

Maintaining World Class Customer Support in a Fast Growing Organization

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Customer Service Management
<5 min.

Simplified IT Service Management

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Help Desk
5 - 10 min.

Five trends impacting the enterprise IT help desk

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Customer Service Management
<5 min.

How to recover from a customer service fiasco

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Customer Service Management
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Complaining Ain’t Easy

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Customer Service Management
<5 min.

Mobile Apps in the Enterprise

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API & Developer Tools
10+ min.

Matchmaking in the cloud: a perfect marriage of sales and support

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Customer Service Management
<5 min.

Best in practice: what works in customer service

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Customer experience
10+ min.

One face of the brand customer support

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Customer service strategy
10+ min.

How to move beyond email to the cloud

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Collections
<5 min.

What Airbnb customer service learned while rapidly scaling their support

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