Innovating is tough, but working with outdated technology is even tougher. CommunicaTRON (tenderly known as C-TRON around our offices) is a throwback to what old school customer service looks—and sometimes feels—like. C-TRON represents the outdated customer service technologies that many businesses still rely on, like impersonal message automation services or disorganized email management systems (we can help with that!). Without a unified system for customer support, unnecessary fires (err, problems) can sometimes occur, frustrating everyone. No matter how great your customer service agents are, they can’t reach their maximum potential with outdated technology.
You probably spend a great deal of time thinking about how to make customers happier. But what about your agents? Customers may only submit a ticket every once in awhile, but your agents are spending their day in Zendesk. By empowering your agents with more context about customers up-front, they'll become more successful support providers and you'll have eliminated painful back-and-forth exchanges that frustrate everyone involved.
Join us for this on-demand webinar with Zendesk Customer Success Executive Audrey Griffith, who will share expert advice for agent empowerment that she’s implemented with our top customers at Zendesk, including examples from Squarespace. Audrey is joined by Zendesk Apps Engineer Jeremiah Currier who will showcase new apps for delivering customer insights directly within open tickets. No matter how long you’ve been using Zendesk, this webinar is certain to surface quick wins for keeping your support team at the top of their game.