Library Watch, read, and learn from the best.

Types

Forrester

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Analyst reports
<5 min.

Forrester: Win Funding For Your Customer Service Project

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Analyst reports
<5 min.

Forrester’s 2017 Customer Service Trends

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Analyst reports
<5 min.

Forrester’s Vendor Landscape: ITSM SaaS Solutions

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Analyst reports
<5 min.

Forrester Research: Use Digital Technologies to Improve Employee Engagement

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Analyst reports
<5 min.

Forrester – 2016 eCommerce Predictions

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Analyst reports
<5 min.

Forrester’s Predictions 2016: The eCommerce Gap Widens

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Analyst reports
<5 min.

Forrester’s Top 10 Customer Service Trends for 2016

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Analyst reports
<5 min.

Industry Trends Webinar: The Future of Customer Service

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Analyst reports
<5 min.

Forrester Brief: Focus On Three New Service Experiences

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Channels
<5 min.

Forrester’s Trends 2015: The Future Of Customer Service

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Analyst reports
<5 min.

Forrester report: The Six Key Elements of Proactive Chat

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Customer experience
<5 min.

Forrester Names Zendesk a ‘Strong Performer’

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