Library Watch, read, and learn from the best.

Types

Guides

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Customer Service Management
<5 min.

How to structure your customer support organization

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Customer Service Management
<5 min.

Your guide to omnichannel support

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Guides
<5 min.

Omnichannel support made easy with Zendesk

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Customer Service Management
10+ min.

Customer feedback: how to hear the voice of the customer

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Customer loyalty
<5 min.

How to Keep Your Customers Coming Back

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Guides
<5 min.

A Retailer’s Guide to Getting Omnichannel Customer Service Right

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Customer Service Management
<5 min.

6 Steps to Deploying Chat on Your Website

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Customer Service Management
<5 min.

Customizing Zendesk Insights

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API & Developer Tools
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PCI Compliance and the Cloud

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Customer Data & Analytics
<5 min.

How to Migrate Your Help Desk System

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Customer Service Management
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The mysterious case of ticket X

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Best Practices
<5 min.

How to Provide Global Support

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Customer Service Management
<5 min.

How to hire the best customer service agents

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Best Practices
<5 min.

11 Steps to a Better Customer Support RFP Document

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Customer Service Management
<5 min.

Customer Service Advice – 16 Lessons Learned

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Apps and Integrations
10+ min.

Guide to Integrating Zendesk and Salesforce

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Customer Service Management
5 - 10 min.

The 16 Customer Service Skills of Great Customer Service Agents

Show All