Library Watch, read, and learn from the best.

Support channels

Multi-channel support

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Multi-channel support
<5 min.

Zendesk on Zendesk: How we provide multichannel support at scale

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Customer Service Management
<5 min.

Reaping the ROI of Multichannel Support and Increased Agent Efficiency

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Multi-channel support
<5 min.

IDC: Multichannel Support, Why should companies care?

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Customer experience
<5 min.

Better customer experiences with omnichannel engagement

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Analyst reports
<5 min.

Forrester: Engagement Costs Continue To Rise Even With Digital

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Customer experience
<5 min.

Achieving Consistent Customer Experiences

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Customer Service Management
<5 min.

Roll out and manage multiple customer service channels

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Customer experience
<5 min.

Meeting the fresh demands of multi-channel customers

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Customer experience
<5 min.

The Multi-Channel Customer Care Report

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Customer Service Management
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Meeting multichannel customer service expectations

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Multi-channel support
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Making Multichannel Support Simple and Successful

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Guides
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A Retailer’s Guide to Getting Omnichannel Customer Service Right

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Collections
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Engaging with Students in the Modern World

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Key Benefits of Integrated Phone Support

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Customer service strategy
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Providing great customer service through social media

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Customer Service Management
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How to Provide Great Twitter Customer Service

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Customer experience
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United Kingdom omnichannel survey

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Infographics
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Omnichannel customer service report

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Infographics
<5 min.

United States Omnichannel Survey

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Infographics
<5 min.

Omnichannel survey infographic

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Infographics
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Australia Omnichannel Survey

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Customer experience
<5 min.

Companies Focus on Customer Retention

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Customer Service Management
5 - 10 min.

The 16 Customer Service Skills of Great Customer Service Agents

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Multi-channel support
<5 min.

Master High-Tech, High-Touch Customer Service

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Customer Support
<5 min.

The History of Customer Support

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Infographics
<5 min.

Online Retailers Have a Lot to Lose

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Customer service strategy
5 - 10 min.

The Customer Service and Social Media Revolution

Show All
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