Filter by type:
View All
View All
Infographic
Video
Webinar
Whitepaper
Guide
Report
Interactive eBook
array(5) {
[0]=>
object(WP_Term)#2970 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(49)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2969 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(93)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2968 (10) {
["term_id"]=>
int(4521)
["name"]=>
string(24) "Customer journey mapping"
["slug"]=>
string(47) "library-best-practices-customer-journey-mapping"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5391)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(2)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2967 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#2966 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
IDC: Supporting Customer Experience Initiatives
array(6) {
[0]=>
object(WP_Term)#2924 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(49)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3606 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(64)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3607 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2975 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#2976 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
[5]=>
object(WP_Term)#2977 (10) {
["term_id"]=>
int(3641)
["name"]=>
string(5) "Types"
["slug"]=>
string(13) "library-types"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5171)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(1)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester: Win Funding For Your Customer Service Project
array(2) {
[0]=>
object(WP_Term)#2963 (10) {
["term_id"]=>
int(4331)
["name"]=>
string(7) "Gartner"
["slug"]=>
string(15) "library-gartner"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5201)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(15)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2964 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
}
Gartner
<5 min.
Gartner’s 2017 Magic Quadrant for CRM | Zendesk
array(5) {
[0]=>
object(WP_Term)#2976 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(93)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2977 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(64)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3606 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2924 (10) {
["term_id"]=>
int(4251)
["name"]=>
string(6) "Retail"
["slug"]=>
string(14) "library-retail"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5111)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#2974 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Zendesk research: retail and the holidays
array(4) {
[0]=>
object(WP_Term)#2963 (10) {
["term_id"]=>
int(4691)
["name"]=>
string(4) "CSAT"
["slug"]=>
string(20) "zendesk-library-csat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5571)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(3)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2964 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(93)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2966 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2979 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
}
CSAT
<5 min.
Zendesk research: customer satisfaction
array(5) {
[0]=>
object(WP_Term)#2960 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(93)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2962 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(14) "Knowledge base"
["slug"]=>
string(31) "customer-support-knowledge-base"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5711)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(26)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2972 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2924 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(102)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#2974 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Zendesk research: customer self-service
array(4) {
[0]=>
object(WP_Term)#2977 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(64)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3606 (10) {
["term_id"]=>
int(4581)
["name"]=>
string(10) "Operations"
["slug"]=>
string(33) "best-practices-zendesk-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5461)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2966 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2979 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
}
Customer service strategy
<5 min.
Zendesk research: operational benchmarking
array(4) {
[0]=>
object(WP_Term)#2978 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(93)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2963 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(64)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2964 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2924 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Zendesk research: behavioral cues
array(5) {
[0]=>
object(WP_Term)#2962 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(49)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2972 (10) {
["term_id"]=>
int(4551)
["name"]=>
string(16) "Customer Support"
["slug"]=>
string(39) "best-practices-zendesk-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5431)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(20)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2966 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2979 (10) {
["term_id"]=>
int(4261)
["name"]=>
string(3) "SDK"
["slug"]=>
string(11) "library-sdk"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5121)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(1)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#2974 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Streamlining Customer Service with In-App Support Solutions
array(5) {
[0]=>
object(WP_Term)#2977 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(49)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3606 (10) {
["term_id"]=>
int(4511)
["name"]=>
string(14) "Best Practices"
["slug"]=>
string(22) "library-best-practices"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5381)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2964 (10) {
["term_id"]=>
int(4561)
["name"]=>
string(10) "Leadership"
["slug"]=>
string(33) "best-practices-zendesk-leadership"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5441)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2924 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#2980 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Uncover the true value of your customer support organization
array(5) {
[0]=>
object(WP_Term)#2963 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(49)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2979 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(170)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2974 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2981 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#2982 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester’s 2017 Customer Service Trends
array(2) {
[0]=>
object(WP_Term)#2995 (10) {
["term_id"]=>
int(4331)
["name"]=>
string(7) "Gartner"
["slug"]=>
string(15) "library-gartner"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5201)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(15)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2996 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
}
Gartner
<5 min.
Gartner’s The State of Customer Experience Innovation 2016: Customer Analytics Gets Critical
array(4) {
[0]=>
object(WP_Term)#2949 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(49)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2948 (10) {
["term_id"]=>
int(4151)
["name"]=>
string(2) "HR"
["slug"]=>
string(10) "library-hr"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5011)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(4)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2947 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2946 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Improve employee satisfaction in just a few clicks
array(5) {
[0]=>
object(WP_Term)#2995 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(170)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2996 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(23)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2943 (10) {
["term_id"]=>
int(4311)
["name"]=>
string(16) "Customer Stories"
["slug"]=>
string(24) "library-customer-stories"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5181)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2942 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#2941 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(84)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Nucleus Research: Zendesk yields high ROI for Trustpilot
array(5) {
[0]=>
object(WP_Term)#2975 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(170)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2978 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(64)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2947 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2946 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(84)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#2939 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
ICMI report: Uncover the Hidden Profits in Your Contact Center
array(5) {
[0]=>
object(WP_Term)#2994 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(49)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2949 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(170)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2948 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2942 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#2941 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester’s Top 10 Customer Service Trends for 2016
array(5) {
[0]=>
object(WP_Term)#2963 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(49)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2968 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2970 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2997 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#2998 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(120)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Industry Trends Webinar: The Future of Customer Service
array(5) {
[0]=>
object(WP_Term)#2983 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(93)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2980 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(170)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2924 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(64)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2966 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#2972 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Effortless Customer Experience featuring Genesys
array(5) {
[0]=>
object(WP_Term)#2942 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(49)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2941 (10) {
["term_id"]=>
int(4721)
["name"]=>
string(3) "CRM"
["slug"]=>
string(19) "zendesk-library-crm"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5601)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2999 (10) {
["term_id"]=>
int(4331)
["name"]=>
string(7) "Gartner"
["slug"]=>
string(15) "library-gartner"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5201)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(15)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3000 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3001 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner’s 2015 Magic Quadrant for the CRM Customer Engagement Center
array(5) {
[0]=>
object(WP_Term)#2963 (10) {
["term_id"]=>
int(4091)
["name"]=>
string(8) "Channels"
["slug"]=>
string(16) "library-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4951)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(1)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2968 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2970 (10) {
["term_id"]=>
int(4201)
["name"]=>
string(6) "Mobile"
["slug"]=>
string(14) "library-mobile"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5061)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(8)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2966 (10) {
["term_id"]=>
int(4591)
["name"]=>
string(17) "Proactive Support"
["slug"]=>
string(40) "best-practices-zendesk-proactive-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5471)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(4)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#2972 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
}
Channels
<5 min.
Forrester’s Trends 2015: The Future Of Customer Service
array(6) {
[0]=>
object(WP_Term)#2983 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(49)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2980 (10) {
["term_id"]=>
int(4421)
["name"]=>
string(4) "Chat"
["slug"]=>
string(21) "zendesk-products-chat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5291)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4401)
["count"]=>
int(4)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2924 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3000 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3001 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
[5]=>
object(WP_Term)#3002 (10) {
["term_id"]=>
int(4401)
["name"]=>
string(16) "Zendesk Products"
["slug"]=>
string(24) "library-zendesk-products"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5271)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester report: The Six Key Elements of Proactive Chat
array(4) {
[0]=>
object(WP_Term)#2942 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(93)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2941 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(170)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2999 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2966 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
The New Face of Customer Service
array(5) {
[0]=>
object(WP_Term)#2936 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(93)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2937 (10) {
["term_id"]=>
int(4551)
["name"]=>
string(16) "Customer Support"
["slug"]=>
string(39) "best-practices-zendesk-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5431)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(20)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2938 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2939 (10) {
["term_id"]=>
int(4561)
["name"]=>
string(10) "Leadership"
["slug"]=>
string(33) "best-practices-zendesk-leadership"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5441)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#2946 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Forrester Names Zendesk a ‘Strong Performer’
array(4) {
[0]=>
object(WP_Term)#2924 (10) {
["term_id"]=>
int(4351)
["name"]=>
string(12) "Infographics"
["slug"]=>
string(20) "library-infographics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5221)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3000 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(32)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2999 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2966 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(102)
["filter"]=>
string(3) "raw"
}
}
Infographics
<5 min.
Omnichannel customer service report
array(4) {
[0]=>
object(WP_Term)#2964 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(49)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2942 (10) {
["term_id"]=>
int(4581)
["name"]=>
string(10) "Operations"
["slug"]=>
string(33) "best-practices-zendesk-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5461)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2941 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2939 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
True stories of customer service ROI
array(5) {
[0]=>
object(WP_Term)#2937 (10) {
["term_id"]=>
int(4691)
["name"]=>
string(4) "CSAT"
["slug"]=>
string(20) "zendesk-library-csat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5571)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(3)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2938 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(170)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2999 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(64)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2966 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#2946 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
}
CSAT
<5 min.
The Zendesk Customer Service Benchmark
array(2) {
[0]=>
object(WP_Term)#3013 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3014 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(102)
["filter"]=>
string(3) "raw"
}
}
Research & Reports
<5 min.
An Enterprise Guide to 21st Century Customer Engagement
array(5) {
[0]=>
object(WP_Term)#2983 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(93)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#2964 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(37)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#2942 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(170)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#2966 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#2946 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(163)
["filter"]=>
string(3) "raw"
}
}
Customer experience
5 - 10 min.
The impact of customer service on customer lifetime value 2013
array(5) {
[0]=>
object(WP_Term)#3013 (10) {
["term_id"]=>
int(4081)
["name"]=>
string(25) "API & Developer Tools"
["slug"]=>
string(11) "library-api"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4941)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#3014 (10) {
["term_id"]=>
int(4721)
["name"]=>
string(3) "CRM"
["slug"]=>
string(19) "zendesk-library-crm"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5601)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#3015 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(170)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#3016 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#3017 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(66)
["filter"]=>
string(3) "raw"
}
}
API & Developer Tools
10+ min.