Library Watch, read, and learn from the best.

Types

Research & Reports

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Analyst reports
<5 min.

Forrester: Win Funding For Your Customer Service Project

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Customer experience
<5 min.

Zendesk research: retail and the holidays

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CSAT
<5 min.

Zendesk research: customer satisfaction

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Customer experience
<5 min.

Zendesk research: customer self-service

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Customer service strategy
<5 min.

Zendesk research: operational benchmarking

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Customer experience
<5 min.

Zendesk research: behavioral cues

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Analyst reports
<5 min.

Streamlining Customer Service with In-App Support Solutions

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Analyst reports
<5 min.

Uncover the true value of your customer support organization

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Analyst reports
<5 min.

Forrester’s 2017 Customer Service Trends

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Gartner
<5 min.

Gartner’s The State of Customer Experience Innovation 2016: Customer Analytics Gets Critical

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Analyst reports
<5 min.

Improve employee satisfaction in just a few clicks

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Customer Service Management
<5 min.

Nucleus Research: Zendesk yields high ROI for Trustpilot

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Analyst reports
<5 min.

IDC: Supporting Customer Experience Initiatives

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Customer Service Management
<5 min.

ICMI report: Uncover the Hidden Profits in Your Contact Center

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Analyst reports
<5 min.

Forrester’s Top 10 Customer Service Trends for 2016

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Analyst reports
<5 min.

Industry Trends Webinar: The Future of Customer Service

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Effortless Customer Experience featuring Genesys

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Gartner’s 2015 Magic Quadrant for the CRM Customer Engagement Center

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Analyst reports
<5 min.

True stories of customer service ROI

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CSAT
<5 min.

The Zendesk Customer Service Benchmark

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Research & Reports
<5 min.

An Enterprise Guide to 21st Century Customer Engagement

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Customer experience
5 - 10 min.

The impact of customer service on customer lifetime value

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API & Developer Tools
10+ min.

Matchmaking in the cloud: a perfect marriage of sales and support

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Mobile
5 - 10 min.

The Customer Service and Social Media Revolution

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