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Retail

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Customer experience
<5 min.

Zendesk research: retail and the holidays

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Customer experience
<5 min.

Thriving in the Expectation Economy

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Guides
<5 min.

A Retailer’s Guide to Getting Omnichannel Customer Service Right

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Analyst reports
<5 min.

Forrester – 2016 eCommerce Predictions

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Chat
<5 min.

A panel discussion about the channel with the highest customer satisfaction

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Customer Service Management
<5 min.

Bright Ideas: Retail Customer Stories

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Customer Service Management
<5 min.

3 Ways Customer Service Increases Your Sales

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Customer experience
<5 min.

United Kingdom omnichannel survey

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Infographics
<5 min.

United States Omnichannel Survey

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Infographics
<5 min.

Omnichannel survey infographic

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Infographics
<5 min.

Australia Omnichannel Survey

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Infographics
<5 min.

Online Retailers Have a Lot to Lose

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Customer experience
10+ min.

One face of the brand customer support

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Customer loyalty
<5 min.

Building customer loyalty

Show All