Library Watch, read, and learn from the best.

Types

Videos

array(5) {
  [0]=>
  object(WP_Term)#2379 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2378 (10) {
    ["term_id"]=>
    int(4551)
    ["name"]=>
    string(16) "Customer Support"
    ["slug"]=>
    string(39) "best-practices-zendesk-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5431)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2377 (10) {
    ["term_id"]=>
    int(4581)
    ["name"]=>
    string(10) "Operations"
    ["slug"]=>
    string(33) "best-practices-zendesk-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5461)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(10)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2376 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(48)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2375 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
}
Best Practices
<5 min.

Schedules in Zendesk Support

array(3) {
  [0]=>
  object(WP_Term)#2326 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2325 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(48)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2324 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

C-TRON—a blast from the past

array(4) {
  [0]=>
  object(WP_Term)#2306 (10) {
    ["term_id"]=>
    int(4931)
    ["name"]=>
    string(11) "Collections"
    ["slug"]=>
    string(26) "zendesk-library-collection"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5811)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(29)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2305 (10) {
    ["term_id"]=>
    int(4951)
    ["name"]=>
    string(24) "Customer service stories"
    ["slug"]=>
    string(24) "zendesk-customer-stories"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5831)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2304 (10) {
    ["term_id"]=>
    int(4311)
    ["name"]=>
    string(16) "Customer Stories"
    ["slug"]=>
    string(24) "library-customer-stories"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5181)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(5)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2303 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
}
Collections
<5 min.

How Rapha Uses Zendesk

array(6) {
  [0]=>
  object(WP_Term)#2325 (10) {
    ["term_id"]=>
    int(4931)
    ["name"]=>
    string(11) "Collections"
    ["slug"]=>
    string(26) "zendesk-library-collection"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5811)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(29)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2324 (10) {
    ["term_id"]=>
    int(4951)
    ["name"]=>
    string(24) "Customer service stories"
    ["slug"]=>
    string(24) "zendesk-customer-stories"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5831)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2301 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2300 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(68)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2299 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(112)
    ["filter"]=>
    string(3) "raw"
  }
  [5]=>
  object(WP_Term)#2298 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
}
Collections
<5 min.

How Le Tote Uses Zendesk Chat and Support

array(4) {
  [0]=>
  object(WP_Term)#2281 (10) {
    ["term_id"]=>
    int(4551)
    ["name"]=>
    string(16) "Customer Support"
    ["slug"]=>
    string(39) "best-practices-zendesk-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5431)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2280 (10) {
    ["term_id"]=>
    int(4461)
    ["name"]=>
    string(5) "Guide"
    ["slug"]=>
    string(22) "zendesk-products-guide"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5331)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2279 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2278 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(30)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Support
<5 min.

Zombies and Zendesk

array(3) {
  [0]=>
  object(WP_Term)#2243 (10) {
    ["term_id"]=>
    int(4491)
    ["name"]=>
    string(7) "Support"
    ["slug"]=>
    string(24) "zendesk-products-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5361)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(8)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2242 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2241 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(30)
    ["filter"]=>
    string(3) "raw"
  }
}
Support
<5 min.

Zendesk Product Demo

array(3) {
  [0]=>
  object(WP_Term)#2305 (10) {
    ["term_id"]=>
    int(4461)
    ["name"]=>
    string(5) "Guide"
    ["slug"]=>
    string(22) "zendesk-products-guide"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5331)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2306 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2327 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(30)
    ["filter"]=>
    string(3) "raw"
  }
}
Guide
<5 min.

Zendesk Help Center

array(5) {
  [0]=>
  object(WP_Term)#2371 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2372 (10) {
    ["term_id"]=>
    int(4491)
    ["name"]=>
    string(7) "Support"
    ["slug"]=>
    string(24) "zendesk-products-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5361)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(8)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2373 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(48)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2374 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2376 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(30)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Zendesk triggers

array(4) {
  [0]=>
  object(WP_Term)#2243 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2306 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2327 (10) {
    ["term_id"]=>
    int(4601)
    ["name"]=>
    string(17) "Shared Team Inbox"
    ["slug"]=>
    string(25) "library-shared-team-inbox"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5481)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(2)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2350 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
}
Best Practices
<5 min.

Zendesk Email Introduction

array(5) {
  [0]=>
  object(WP_Term)#2246 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2244 (10) {
    ["term_id"]=>
    int(4791)
    ["name"]=>
    string(24) "Customer service metrics"
    ["slug"]=>
    string(24) "customer-service-metrics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5671)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(10)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2305 (10) {
    ["term_id"]=>
    int(4451)
    ["name"]=>
    string(7) "Explore"
    ["slug"]=>
    string(24) "zendesk-products-explore"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5321)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(2)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2374 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2376 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(30)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer Service Management
<5 min.

Zendesk Insights: Advanced Analytics & Reporting

array(5) {
  [0]=>
  object(WP_Term)#2372 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2373 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2327 (10) {
    ["term_id"]=>
    int(4581)
    ["name"]=>
    string(10) "Operations"
    ["slug"]=>
    string(33) "best-practices-zendesk-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5461)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(10)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2350 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(48)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2323 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
}
Best Practices
<5 min.

Adding Zendesk Agents

array(5) {
  [0]=>
  object(WP_Term)#2377 (10) {
    ["term_id"]=>
    int(4411)
    ["name"]=>
    string(21) "Apps and Integrations"
    ["slug"]=>
    string(38) "zendesk-products-apps-and-integrations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5281)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(4)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2243 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2306 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(52)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2374 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(48)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2376 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
}
Apps and Integrations
<5 min.

Zendesk Apps

array(5) {
  [0]=>
  object(WP_Term)#2246 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2244 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2305 (10) {
    ["term_id"]=>
    int(4581)
    ["name"]=>
    string(10) "Operations"
    ["slug"]=>
    string(33) "best-practices-zendesk-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5461)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(10)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2350 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(48)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2323 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
}
Best Practices
<5 min.

Zendesk iPad App

array(5) {
  [0]=>
  object(WP_Term)#2372 (10) {
    ["term_id"]=>
    int(4081)
    ["name"]=>
    string(25) "API & Developer Tools"
    ["slug"]=>
    string(11) "library-api"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(4941)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(4)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2373 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(120)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2327 (10) {
    ["term_id"]=>
    int(4241)
    ["name"]=>
    string(12) "Productivity"
    ["slug"]=>
    string(20) "library-productivity"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5101)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(4)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2374 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(48)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#2376 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
}
API & Developer Tools
<5 min.

Zendesk for Salesforce Integration

array(1) {
  [0]=>
  object(WP_Term)#2377 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
}
Videos
<5 min.

This is Zendesk

array(4) {
  [0]=>
  object(WP_Term)#2246 (10) {
    ["term_id"]=>
    int(4491)
    ["name"]=>
    string(7) "Support"
    ["slug"]=>
    string(24) "zendesk-products-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5361)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(8)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2244 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(48)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2305 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2374 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(30)
    ["filter"]=>
    string(3) "raw"
  }
}
Support
<5 min.

Zendesk Overview

array(4) {
  [0]=>
  object(WP_Term)#2377 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(61)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#2375 (10) {
    ["term_id"]=>
    int(4531)
    ["name"]=>
    string(22) "Customer relationships"
    ["slug"]=>
    string(45) "library-best-practices-customer-relationships"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5401)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#2347 (10) {
    ["term_id"]=>
    int(4551)
    ["name"]=>
    string(16) "Customer Support"
    ["slug"]=>
    string(39) "best-practices-zendesk-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5431)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#2243 (10) {
    ["term_id"]=>
    int(4381)
    ["name"]=>
    string(6) "Videos"
    ["slug"]=>
    string(14) "library-videos"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5251)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer experience
<5 min.

Why Zendesk

Show All