Schedules in Zendesk Support

With Schedules in Zendesk Support you can build workflows and analysis around the hours of your customer service operation. This short video shows two examples of how Schedules can improve your customer experience and team reporting.

Learn more about Schedules in Zendesk Support.

 

C-TRON, the face of old school customer service

Innovating is tough, but working with outdated technology is even tougher. CommunicaTRON (tenderly known as C-TRON around our offices) is a throwback to what old school customer service looks—and sometimes feels—like. C-TRON represents the outdated customer service technologies that many businesses still rely on, like impersonal message automation services or disorganized email management systems (we can help with that!). Without a unified system for customer support, unnecessary fires (err, problems) can sometimes occur, frustrating everyone. No matter how great your customer service agents are, they can’t reach their maximum potential with outdated technology.