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Analytics

<5 min.

Meet Zendesk Explore – Americas

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Analytics

<5 min.

Meet Zendesk Explore – Asia Pacific

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Analytics

<5 min.

Meet Zendesk Explore – Europe

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Customer service strategy

<5 min.

Enterprise Benchmark: Comparing your customer service against other enterprises

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<5 min.

Evolving trends in self-service: creating the best experience for agents and customers

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Phone support

<5 min.

Rethinking phone support with Zendesk Talk

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Webinars

<5 min.

How Harry’s built a world-class customer support team with Stella Connect and Zendesk

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Webinars

<5 min.

Help more customers in less time – Americas

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Webinars

<5 min.

What’s New at Zendesk: September 2018 – Americas

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Customer experience

<5 min.

Customer service trends: faster, cheaper, and more human

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Webinars

<5 min.

Understand and act on your ticket data with Insights reporting

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Webinars

<5 min.

Debunking the myths of omnichannel customer experience

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Webinars

<5 min.

How to get started with Omnichannel Customer Engagement

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Webinars

<5 min.

Tapping into the powerful combination of Support and Chat, featuring MeUndies

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Webinars

<5 min.

How 360 Payments uses collaboration tools to provide seamless customer support

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Webinars

<5 min.

Optimizing your support operations as you scale with Zendesk

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Webinars

<5 min.

How Discord scaled to support 46m monthly active users

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Webinars

<5 min.

Expert Roundtable: How AI Creates Better, Proactive Customer Experiences

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Webinars

<5 min.

Expert Series: Extending the Zendesk data model with Custom Objects

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Webinars

<5 min.

(Measure up!) Benchmarks for customer support organizations – Americas

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Webinars

<5 min.

(Measure up!) Benchmarks for customer support organizations – Europe

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Webinars

<5 min.

Expert Series: 5 Tips to Grow Sales using Zendesk Chat

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Webinars

<5 min.

How Squarespace surpasses customer expectations with 24/7 self-service support

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Trends and insights

<5 min.

Slack & Zendesk: The future of internal collaboration

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Webinars

<5 min.

What’s New at Zendesk: June 2018 – Europe

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Webinars

<5 min.

What’s New at Zendesk: June 2018 – Asia Pacific

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Knowledge base

<5 min.

Expert Series: How to drive more automated resolutions with Answer Bot

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Phone support

<5 min.

Expert series: Taking an innovative approach to phone support

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Webinars

<5 min.

Clean up your Zendesk Account

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Webinars

<5 min.

Optimizing the customer experience with Le Tote

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Best Practices

<5 min.

Transforming Your CX Through Customer Service – Webinar Ft. Gartner

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Knowledge base

<5 min.

How to Deliver Best-in-Class Customer Self-Service – Americas

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Knowledge base

<5 min.

How to Deliver Best-in-Class Customer Self-Service – Asia Pacific

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Knowledge base

<5 min.

How to Deliver Best-in-Class Customer Self-Service – Europe

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Webinars

<5 min.

GDPR Compliance with Zendesk

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Support channels

<5 min.

What’s new at Zendesk: March 2018 – Europe

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Support channels

<5 min.

What’s new at Zendesk: March 2018 – Asia Pacific

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<5 min.

What’s new at Zendesk: March 2018 – Americas

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Webinars

<5 min.

The Future of eCommerce Customer Support Webinar Series

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Customer Service Management

<5 min.

How Zola marries modern registries and compassionate customer service with Zendesk

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Customer Service Management

<5 min.

Moving from platform to best of breed

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Customer Service Management

<5 min.

How Zendesk scaled to 100,000 customers in 150+ countries: simply and beautifully

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Phone support

<5 min.

How LimeBike rides past the competition with a world class customer experience

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Customer Service Management

<5 min.

How Dollar Shave Club implemented AI with Zendesk

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Customer Service Management

<5 min.

What’s New at Zendesk: November 2017 – Europe

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Customer Service Management

<5 min.

What’s New at Zendesk: November 2017 – Asia Pacific

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Customer Service Management

<5 min.

What’s New at Zendesk: November 2017-Americas

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Analytics

<5 min.

Tips to improve your phone support with reporting and analytics from Zendesk Talk

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Analytics

<5 min.

From support analytics to customer analytics: data is your competitive advantage

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Customer Service Management

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Zendesk & Optimizely: Raising the Bar as a Customer Support Leader

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Customer experience

<5 min.

Providing a great customer experience during the holiday rush

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Live chat

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Zendesk on Zendesk: How we provide live chat support

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Customer experience

<5 min.

The Future Of Customer Service Experiences

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Customer Service Management

<5 min.

How Evernote does Self-Service with Zendesk

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Omnichannel support

<5 min.

Zendesk on Zendesk: How we provide multichannel support at scale

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Customer experience

<5 min.

Turning customer feedback into actionable insights

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Customer Service Management

<5 min.

What’s New at Zendesk: August 2017

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Live chat

<5 min.

Unleash the Power of your Ecommerce Site with Live Chat

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Customer Service Management

<5 min.

Reaping the ROI of Multichannel Support and Increased Agent Efficiency

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Customer service stories

<5 min.

Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks

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Customer Service Management

<5 min.

Introduction to Zendesk Apps Marketplace

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Analytics

<5 min.

Keep customers happy with data-driven CX

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Customer Service Management

<5 min.

Simplify your support operation as you scale

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Customer Service Management

<5 min.

Zendesk on Zendesk: How we expand support beyond customer service

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Customer experience

<5 min.

Why CX, Why Now?

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Customer loyalty

<5 min.

How to Deliver Better Customer Service This Year

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Customer experience

<5 min.

2017 retail and ecommerce customer service trends

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Live chat

<5 min.

Zendesk Chat: Your customer engagement channel

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Customer Service Management

<5 min.

The Shifting Mindset: Why You Need to Prioritize HR Service Delivery

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Customer experience

<5 min.

How Businesses use Machine Learning for Customer Experience

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Omnichannel support

<5 min.

Making Multichannel Support Simple and Successful

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Customer experience

<5 min.

Thriving in the Expectation Economy

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Customer Service Management

<5 min.

Context matters: Strategies for empowering agents with more information

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Customer service stories

<5 min.

Engaging with Students in the Modern World

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Customer service stories

<5 min.

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Guide

<5 min.

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Talk

<5 min.

What’s New in Your Zendesk: Advanced Voice

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Customer service strategy

<5 min.

Zendesk Deep Dive: Dynamic Content and Localization

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Analyst reports

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Industry Trends Webinar: The Future of Customer Service

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Effort and Conversion: An Inverse Relationship

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Embeddables

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What’s New in Your Zendesk: Establishing Innovation

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Customer Service Management

<5 min.

Zendesk Deep Dive: Customizing Insights Reports and Dashboards

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Best Practices

<5 min.

Top 3 Tips to Becoming a Profit Center

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Customer service stories

<5 min.

Getting Schooled with Zendesk: EDU Customer Stories

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Best Practices

<5 min.

What’s New in Your Zendesk: Multibrand

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Customer Service Management

<5 min.

Zendesk Multibrand

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API & Developer Tools

<5 min.

Zendesk Embeddables: Bringing customer support directly to your customers

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Best Practices

<5 min.

What’s New in your Zendesk: Scalable support

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Customer Service Management

<5 min.

Zendesk Deep Dive: Managing Views

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Customer Service Management

<5 min.

Writing Great Emails to Customers: How Social Media Has Changed the Rules

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Customer experience

<5 min.

7 Steps to Customer Experience Heaven

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Best Practices

<5 min.

5 Ways Customer Support Can Lead the Customer Centricity Charge

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Best Practices

<5 min.

Happy Employees Mean Happy Customers: Creating a World-Class Internal Culture

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Customer experience

<5 min.

Creating Moments of Magic for Your Customers—Today and Every Day

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Customer Service Management

<5 min.

3 Ways Customer Service Increases Your Sales

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Customer experience

<5 min.

How to Defuse Even the Worst Customer Situations

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Customer experience

<5 min.

3 Keys to Building a Kindness Revolution

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Customer loyalty

<5 min.

Going Beyond Support with Customer Engagement

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Guide

<5 min.

Empowering Your Customers with Self-Service

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Best Practices

<5 min.

Using Zendesk to Communicate Effectively with Your Customers

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Best Practices

<5 min.

Creating a great customer experience in any language

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Customer experience

<5 min.

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

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Customer Service Management

<5 min.

How Zendesk Does Customer Service

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Customer experience

<5 min.

Zen Masters of Customer Service Webinars

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Customer experience

<5 min.

7 strategies for turning angry customers into loyal fans

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Customer experience

<5 min.

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers

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Customer experience

<5 min.

7 tools for amazing every customer every time

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Apps and Integrations

<5 min.

Developer Spotlight: Automating tasks using the Zendesk API

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Customer experience

<5 min.

Three hidden reasons why good people provide bad service

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Customer experience

<5 min.

7 Effective Keys to Transforming the Customer Experience

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Customer experience

<5 min.

Turning Rants into Raves: How to Capture the Customer’s Heart

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Maintaining World Class Customer Support in a Fast Growing Organization

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Omnichannel support

<5 min.

Master High-Tech, High-Touch Customer Service

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Customer experience

<5 min.

The Cult of the Customer – Turning Customers into Evangelists

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Customer experience

<5 min.

5 Steps to Becoming a Beloved Company

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Customer experience

<5 min.

3 Customer Service Lessons from Disney

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Customer experience

<5 min.

Turning Difficult Moments into Positive Customer Experiences

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Customer experience

<5 min.

What’s the Secret to Providing a World Class Customer Service Experience

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Customer loyalty

<5 min.

The Apple Experience: Secrets to Insanely Great Customer Loyalty

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Customer Service Management

<5 min.

What Airbnb customer service learned while rapidly scaling their support

Show All

◂ ▸

Types

Meet Zendesk Explore – Americas

Meet Zendesk Explore – Asia Pacific

Meet Zendesk Explore – Europe

Enterprise Benchmark: Comparing your customer service against other enterprises

Evolving trends in self-service: creating the best experience for agents and customers

Rethinking phone support with Zendesk Talk

How Harry’s built a world-class customer support team with Stella Connect and Zendesk

Help more customers in less time – Americas

What’s New at Zendesk: September 2018 – Americas

Customer service trends: faster, cheaper, and more human

Understand and act on your ticket data with Insights reporting

Debunking the myths of omnichannel customer experience

How to get started with Omnichannel Customer Engagement

Tapping into the powerful combination of Support and Chat, featuring MeUndies

How 360 Payments uses collaboration tools to provide seamless customer support

Optimizing your support operations as you scale with Zendesk

How Discord scaled to support 46m monthly active users

Expert Roundtable: How AI Creates Better, Proactive Customer Experiences

Expert Series: Extending the Zendesk data model with Custom Objects

(Measure up!) Benchmarks for customer support organizations – Americas

(Measure up!) Benchmarks for customer support organizations – Europe

Expert Series: 5 Tips to Grow Sales using Zendesk Chat

How Squarespace surpasses customer expectations with 24/7 self-service support

Slack & Zendesk: The future of internal collaboration

What’s New at Zendesk: June 2018 – Europe

What’s New at Zendesk: June 2018 – Asia Pacific

Expert Series: How to drive more automated resolutions with Answer Bot

Expert series: Taking an innovative approach to phone support

Clean up your Zendesk Account

Optimizing the customer experience with Le Tote

Transforming Your CX Through Customer Service – Webinar Ft. Gartner

How to Deliver Best-in-Class Customer Self-Service – Americas

How to Deliver Best-in-Class Customer Self-Service – Asia Pacific

How to Deliver Best-in-Class Customer Self-Service – Europe

GDPR Compliance with Zendesk

What’s new at Zendesk: March 2018 – Europe

What’s new at Zendesk: March 2018 – Asia Pacific

What’s new at Zendesk: March 2018 – Americas

The Future of eCommerce Customer Support Webinar Series

How Zola marries modern registries and compassionate customer service with Zendesk

Moving from platform to best of breed

How Zendesk scaled to 100,000 customers in 150+ countries: simply and beautifully

How LimeBike rides past the competition with a world class customer experience

How Dollar Shave Club implemented AI with Zendesk

What’s New at Zendesk: November 2017 – Europe

What’s New at Zendesk: November 2017 – Asia Pacific

What’s New at Zendesk: November 2017-Americas

Tips to improve your phone support with reporting and analytics from Zendesk Talk

From support analytics to customer analytics: data is your competitive advantage

Zendesk & Optimizely: Raising the Bar as a Customer Support Leader

Providing a great customer experience during the holiday rush

Zendesk on Zendesk: How we provide live chat support

The Future Of Customer Service Experiences

How Evernote does Self-Service with Zendesk

Zendesk on Zendesk: How we provide multichannel support at scale

Turning customer feedback into actionable insights

What’s New at Zendesk: August 2017

Unleash the Power of your Ecommerce Site with Live Chat

Reaping the ROI of Multichannel Support and Increased Agent Efficiency

Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks

Introduction to Zendesk Apps Marketplace

Keep customers happy with data-driven CX

Simplify your support operation as you scale

Zendesk on Zendesk: How we expand support beyond customer service

Why CX, Why Now?

How to Deliver Better Customer Service This Year

2017 retail and ecommerce customer service trends

Zendesk Chat: Your customer engagement channel

The Shifting Mindset: Why You Need to Prioritize HR Service Delivery

How Businesses use Machine Learning for Customer Experience

Making Multichannel Support Simple and Successful

Thriving in the Expectation Economy

Context matters: Strategies for empowering agents with more information

Engaging with Students in the Modern World

The Power of Integrated Phone Support, Featuring Dorm Room Movers

What’s New in Your Zendesk: Pack in the Productivity

What’s New in Your Zendesk: Advanced Voice

Zendesk Deep Dive: Dynamic Content and Localization