When we make support effortless we foster better relationships between businesses and customers. This “What’s New in Your Zendesk” webinar focuses on new product areas that help to make the customer experience more effortless. Katherine Kelly and Josh Frank from the Zendesk Product Marketing team, and Steven Yan from the Product Management team cover the latest feature releases during this on-demand webinar.
In this recorded, 45-min webinar, we discuss:
• New channels in Zendesk that enable customers to find help where they already are, such as the Google Play app store and SMS
• Product updates to our Web Widget and Help Center that help make customer self-service more frictionless
• Improvements to our support and chat tools that will help you make your operations efficient and teams successful
You probably spend a great deal of time thinking about how to make customers happier. But what about your agents? Customers may only submit a ticket every once in awhile, but your agents are spending their day in Zendesk. By empowering your agents with more context about customers up-front, they'll become more successful support providers and you'll have eliminated painful back-and-forth exchanges that frustrate everyone involved.
Join us for this on-demand webinar with Zendesk Customer Success Executive Audrey Griffith, who will share expert advice for agent empowerment that she’s implemented with our top customers at Zendesk, including examples from Squarespace. Audrey is joined by Zendesk Apps Engineer Jeremiah Currier who will showcase new apps for delivering customer insights directly within open tickets. No matter how long you’ve been using Zendesk, this webinar is certain to surface quick wins for keeping your support team at the top of their game.