Webinars

array(5) {
  [0]=>
  object(WP_Term)#11339 (10) {
    ["term_id"]=>
    int(4871)
    ["name"]=>
    string(9) "Analytics"
    ["slug"]=>
    string(26) "customer-support-analytics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5751)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(12)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11338 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11337 (10) {
    ["term_id"]=>
    int(4791)
    ["name"]=>
    string(24) "Customer service metrics"
    ["slug"]=>
    string(24) "customer-service-metrics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5671)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11336 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11335 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Analytics

<5 min.

Meet Zendesk Explore – Americas

array(5) {
  [0]=>
  object(WP_Term)#11328 (10) {
    ["term_id"]=>
    int(4871)
    ["name"]=>
    string(9) "Analytics"
    ["slug"]=>
    string(26) "customer-support-analytics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5751)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(12)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11327 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4791)
    ["name"]=>
    string(24) "Customer service metrics"
    ["slug"]=>
    string(24) "customer-service-metrics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5671)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11325 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11324 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Analytics

<5 min.

Meet Zendesk Explore – Asia Pacific

array(5) {
  [0]=>
  object(WP_Term)#11332 (10) {
    ["term_id"]=>
    int(4871)
    ["name"]=>
    string(9) "Analytics"
    ["slug"]=>
    string(26) "customer-support-analytics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5751)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(12)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11333 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11334 (10) {
    ["term_id"]=>
    int(4791)
    ["name"]=>
    string(24) "Customer service metrics"
    ["slug"]=>
    string(24) "customer-service-metrics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5671)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11336 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11335 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Analytics

<5 min.

Meet Zendesk Explore – Europe

array(3) {
  [0]=>
  object(WP_Term)#11339 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(59)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11338 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11337 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer service strategy

<5 min.

Enterprise Benchmark: Comparing your customer service against other enterprises

array(3) {
  [0]=>
  object(WP_Term)#11328 (10) {
    ["term_id"]=>
    int(4831)
    ["name"]=>
    string(14) "Knowledge base"
    ["slug"]=>
    string(31) "customer-support-knowledge-base"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5711)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(25)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11327 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Knowledge base

<5 min.

Evolving trends in self-service: creating the best experience for agents and customers

array(2) {
  [0]=>
  object(WP_Term)#11334 (10) {
    ["term_id"]=>
    int(4851)
    ["name"]=>
    string(13) "Phone support"
    ["slug"]=>
    string(30) "customer-support-phone-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5731)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(13)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11338 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Phone support

<5 min.

Rethinking phone support with Zendesk Talk

array(1) {
  [0]=>
  object(WP_Term)#11339 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

How Harry’s built a world-class customer support team with Stella Connect and Zendesk

array(1) {
  [0]=>
  object(WP_Term)#11334 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

Help more customers in less time – Americas

array(1) {
  [0]=>
  object(WP_Term)#11339 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

What’s New at Zendesk: September 2018 – Americas

array(4) {
  [0]=>
  object(WP_Term)#11334 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11338 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(59)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11333 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11327 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

Customer service trends: faster, cheaper, and more human

array(1) {
  [0]=>
  object(WP_Term)#11339 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

Understand and act on your ticket data with Insights reporting

array(1) {
  [0]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

Debunking the myths of omnichannel customer experience

array(1) {
  [0]=>
  object(WP_Term)#11339 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

How to get started with Omnichannel Customer Engagement

array(1) {
  [0]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

Tapping into the powerful combination of Support and Chat, featuring MeUndies

array(1) {
  [0]=>
  object(WP_Term)#11339 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

How 360 Payments uses collaboration tools to provide seamless customer support

array(1) {
  [0]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

Optimizing your support operations as you scale with Zendesk

array(1) {
  [0]=>
  object(WP_Term)#11339 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

How Discord scaled to support 46m monthly active users

array(1) {
  [0]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

Expert Roundtable: How AI Creates Better, Proactive Customer Experiences

array(1) {
  [0]=>
  object(WP_Term)#11339 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

Expert Series: Extending the Zendesk data model with Custom Objects

array(1) {
  [0]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

(Measure up!) Benchmarks for customer support organizations – Americas

array(1) {
  [0]=>
  object(WP_Term)#11339 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

(Measure up!) Benchmarks for customer support organizations – Europe

array(1) {
  [0]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

Expert Series: 5 Tips to Grow Sales using Zendesk Chat

array(1) {
  [0]=>
  object(WP_Term)#11339 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

How Squarespace surpasses customer expectations with 24/7 self-service support

array(2) {
  [0]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11332 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Trends and insights

<5 min.

Slack & Zendesk: The future of internal collaboration

array(1) {
  [0]=>
  object(WP_Term)#11339 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

What’s New at Zendesk: June 2018 – Americas

array(1) {
  [0]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

What’s New at Zendesk: June 2018 – Europe

array(1) {
  [0]=>
  object(WP_Term)#11339 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

What’s New at Zendesk: June 2018 – Asia Pacific

array(4) {
  [0]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11332 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(78)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11340 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(67)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11327 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

The omnichannel revolution webinar series

array(3) {
  [0]=>
  object(WP_Term)#11339 (10) {
    ["term_id"]=>
    int(4831)
    ["name"]=>
    string(14) "Knowledge base"
    ["slug"]=>
    string(31) "customer-support-knowledge-base"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5711)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(25)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11336 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11335 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Knowledge base

<5 min.

Expert Series: How to drive more automated resolutions with Answer Bot

array(2) {
  [0]=>
  object(WP_Term)#11334 (10) {
    ["term_id"]=>
    int(4851)
    ["name"]=>
    string(13) "Phone support"
    ["slug"]=>
    string(30) "customer-support-phone-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5731)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(13)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11337 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Phone support

<5 min.

Expert series: Taking an innovative approach to phone support

array(1) {
  [0]=>
  object(WP_Term)#11332 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

Clean up your Zendesk Account

array(1) {
  [0]=>
  object(WP_Term)#11334 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

Optimizing the customer experience with Le Tote

array(5) {
  [0]=>
  object(WP_Term)#11299 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11298 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11297 (10) {
    ["term_id"]=>
    int(4561)
    ["name"]=>
    string(10) "Leadership"
    ["slug"]=>
    string(33) "best-practices-zendesk-leadership"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5441)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11296 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11295 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Best Practices

<5 min.

Transforming Your CX Through Customer Service – Webinar Ft. Gartner

array(3) {
  [0]=>
  object(WP_Term)#11334 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11290 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11289 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

What do modern retail customers expect from customer service?

array(2) {
  [0]=>
  object(WP_Term)#11293 (10) {
    ["term_id"]=>
    int(4831)
    ["name"]=>
    string(14) "Knowledge base"
    ["slug"]=>
    string(31) "customer-support-knowledge-base"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5711)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(25)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11294 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Knowledge base

<5 min.

How to Deliver Best-in-Class Customer Self-Service – Americas

array(3) {
  [0]=>
  object(WP_Term)#11297 (10) {
    ["term_id"]=>
    int(4831)
    ["name"]=>
    string(14) "Knowledge base"
    ["slug"]=>
    string(31) "customer-support-knowledge-base"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5711)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(25)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11290 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11289 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Knowledge base

<5 min.

How to Deliver Best-in-Class Customer Self-Service – Asia Pacific

array(3) {
  [0]=>
  object(WP_Term)#11293 (10) {
    ["term_id"]=>
    int(4831)
    ["name"]=>
    string(14) "Knowledge base"
    ["slug"]=>
    string(31) "customer-support-knowledge-base"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5711)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(25)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11294 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11339 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Knowledge base

<5 min.

How to Deliver Best-in-Class Customer Self-Service – Europe

array(1) {
  [0]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

GDPR Compliance with Zendesk

array(2) {
  [0]=>
  object(WP_Term)#11297 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11294 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Support channels

<5 min.

What’s new at Zendesk: March 2018 – Europe

array(2) {
  [0]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11299 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Support channels

<5 min.

What’s new at Zendesk: March 2018 – Asia Pacific

array(2) {
  [0]=>
  object(WP_Term)#11297 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11294 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Support channels

<5 min.

What’s new at Zendesk: March 2018 – Americas

array(1) {
  [0]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Webinars

<5 min.

The Future of eCommerce Customer Support Webinar Series

array(4) {
  [0]=>
  object(WP_Term)#11297 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11294 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(78)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11292 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(67)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11299 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

How Zola marries modern registries and compassionate customer service with Zendesk

array(3) {
  [0]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11296 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(67)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11295 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Moving from platform to best of breed

array(3) {
  [0]=>
  object(WP_Term)#11334 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11328 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(78)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11292 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

How Zendesk scaled to 100,000 customers in 150+ countries: simply and beautifully

array(3) {
  [0]=>
  object(WP_Term)#11294 (10) {
    ["term_id"]=>
    int(4851)
    ["name"]=>
    string(13) "Phone support"
    ["slug"]=>
    string(30) "customer-support-phone-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5731)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(13)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11296 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(67)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11295 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Phone support

<5 min.

How LimeBike rides past the competition with a world class customer experience

array(3) {
  [0]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11328 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(67)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11292 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

How Dollar Shave Club implemented AI with Zendesk

array(4) {
  [0]=>
  object(WP_Term)#11334 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11296 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11295 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(67)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11299 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

What’s New at Zendesk: November 2017 – Europe

array(4) {
  [0]=>
  object(WP_Term)#11294 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11328 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11292 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(67)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11343 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

What’s New at Zendesk: November 2017 – Asia Pacific

array(4) {
  [0]=>
  object(WP_Term)#11291 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11295 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(67)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11299 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

What’s New at Zendesk: November 2017-Americas

array(4) {
  [0]=>
  object(WP_Term)#11334 (10) {
    ["term_id"]=>
    int(4871)
    ["name"]=>
    string(9) "Analytics"
    ["slug"]=>
    string(26) "customer-support-analytics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5751)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(12)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11296 (10) {
    ["term_id"]=>
    int(4851)
    ["name"]=>
    string(13) "Phone support"
    ["slug"]=>
    string(30) "customer-support-phone-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5731)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(13)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11292 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11343 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Analytics

<5 min.

Tips to improve your phone support with reporting and analytics from Zendesk Talk

array(5) {
  [0]=>
  object(WP_Term)#11294 (10) {
    ["term_id"]=>
    int(4871)
    ["name"]=>
    string(9) "Analytics"
    ["slug"]=>
    string(26) "customer-support-analytics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5751)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(12)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11328 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(59)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11295 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11299 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11346 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Analytics

<5 min.

From support analytics to customer analytics: data is your competitive advantage

array(3) {
  [0]=>
  object(WP_Term)#11291 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11292 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Zendesk & Optimizely: Raising the Bar as a Customer Support Leader

array(3) {
  [0]=>
  object(WP_Term)#11298 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11334 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11296 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

Providing a great customer experience during the holiday rush

array(3) {
  [0]=>
  object(WP_Term)#11295 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11292 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Live chat

<5 min.

Zendesk on Zendesk: How we provide live chat support

array(3) {
  [0]=>
  object(WP_Term)#11291 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11334 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11296 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

The Future Of Customer Service Experiences

array(5) {
  [0]=>
  object(WP_Term)#11298 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4831)
    ["name"]=>
    string(14) "Knowledge base"
    ["slug"]=>
    string(31) "customer-support-knowledge-base"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5711)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(25)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11292 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11299 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(78)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11346 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

How Evernote does Self-Service with Zendesk

array(3) {
  [0]=>
  object(WP_Term)#11295 (10) {
    ["term_id"]=>
    int(4211)
    ["name"]=>
    string(19) "Omnichannel support"
    ["slug"]=>
    string(36) "library-omnichannel-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5071)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(33)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11334 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11296 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Omnichannel support

<5 min.

Zendesk on Zendesk: How we provide multichannel support at scale

array(4) {
  [0]=>
  object(WP_Term)#11289 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11294 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(59)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11291 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11299 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

Turning customer feedback into actionable insights

array(5) {
  [0]=>
  object(WP_Term)#11292 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11334 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11296 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(78)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11297 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(67)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11350 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

What’s New at Zendesk: August 2017

array(3) {
  [0]=>
  object(WP_Term)#11339 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11295 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11291 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Live chat

<5 min.

Unleash the Power of your Ecommerce Site with Live Chat

array(5) {
  [0]=>
  object(WP_Term)#11328 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11289 (10) {
    ["term_id"]=>
    int(4211)
    ["name"]=>
    string(19) "Omnichannel support"
    ["slug"]=>
    string(36) "library-omnichannel-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5071)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(33)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11294 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11297 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(78)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11350 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Reaping the ROI of Multichannel Support and Increased Agent Efficiency

array(3) {
  [0]=>
  object(WP_Term)#11296 (10) {
    ["term_id"]=>
    int(4211)
    ["name"]=>
    string(19) "Omnichannel support"
    ["slug"]=>
    string(36) "library-omnichannel-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5071)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(33)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11295 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11291 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Omnichannel support

<5 min.

IDC: Multichannel Support, Why should companies care?

array(4) {
  [0]=>
  object(WP_Term)#11299 (10) {
    ["term_id"]=>
    int(4951)
    ["name"]=>
    string(24) "Customer service stories"
    ["slug"]=>
    string(24) "zendesk-customer-stories"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5831)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11287 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11286 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11285 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer service stories

<5 min.

Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks

array(4) {
  [0]=>
  object(WP_Term)#11294 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11295 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(78)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11291 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(67)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11283 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Introduction to Zendesk Apps Marketplace

array(5) {
  [0]=>
  object(WP_Term)#11343 (10) {
    ["term_id"]=>
    int(4871)
    ["name"]=>
    string(9) "Analytics"
    ["slug"]=>
    string(26) "customer-support-analytics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5751)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(12)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11296 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11286 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11285 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11282 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Analytics

<5 min.

Keep customers happy with data-driven CX

array(4) {
  [0]=>
  object(WP_Term)#11299 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11287 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(78)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11291 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11283 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Simplify your support operation as you scale

array(4) {
  [0]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11294 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11295 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(78)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11285 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Zendesk on Zendesk: How we expand support beyond customer service

array(4) {
  [0]=>
  object(WP_Term)#11296 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11286 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(59)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11291 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11283 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

Why CX, Why Now?

array(6) {
  [0]=>
  object(WP_Term)#11299 (10) {
    ["term_id"]=>
    int(4901)
    ["name"]=>
    string(16) "Customer loyalty"
    ["slug"]=>
    string(40) "customer-loyalty-customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5781)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(34)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11287 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11295 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(59)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11285 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11282 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [5]=>
  object(WP_Term)#11334 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer loyalty

<5 min.

How to Deliver Better Customer Service This Year

array(4) {
  [0]=>
  object(WP_Term)#11326 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11294 (10) {
    ["term_id"]=>
    int(4901)
    ["name"]=>
    string(16) "Customer loyalty"
    ["slug"]=>
    string(40) "customer-loyalty-customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5781)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(34)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11291 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11283 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

2017 retail and ecommerce customer service trends

array(3) {
  [0]=>
  object(WP_Term)#11343 (10) {
    ["term_id"]=>
    int(4841)
    ["name"]=>
    string(9) "Live chat"
    ["slug"]=>
    string(26) "customer-support-live-chat"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11281 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11296 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Live chat

<5 min.

Zendesk Chat: Your customer engagement channel

array(4) {
  [0]=>
  object(WP_Term)#11313 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11312 (10) {
    ["term_id"]=>
    int(4151)
    ["name"]=>
    string(2) "HR"
    ["slug"]=>
    string(10) "library-hr"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5011)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(3)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11311 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(78)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11310 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

The Shifting Mindset: Why You Need to Prioritize HR Service Delivery

array(5) {
  [0]=>
  object(WP_Term)#11294 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11281 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11296 (10) {
    ["term_id"]=>
    int(4791)
    ["name"]=>
    string(24) "Customer service metrics"
    ["slug"]=>
    string(24) "customer-service-metrics"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5671)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(20)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11308 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(67)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11307 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

How Businesses use Machine Learning for Customer Experience

array(3) {
  [0]=>
  object(WP_Term)#11289 (10) {
    ["term_id"]=>
    int(4211)
    ["name"]=>
    string(19) "Omnichannel support"
    ["slug"]=>
    string(36) "library-omnichannel-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5071)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(33)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11343 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11311 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Omnichannel support

<5 min.

Making Multichannel Support Simple and Successful

array(5) {
  [0]=>
  object(WP_Term)#11313 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11312 (10) {
    ["term_id"]=>
    int(4901)
    ["name"]=>
    string(16) "Customer loyalty"
    ["slug"]=>
    string(40) "customer-loyalty-customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5781)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(34)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11308 (10) {
    ["term_id"]=>
    int(4251)
    ["name"]=>
    string(6) "Retail"
    ["slug"]=>
    string(14) "library-retail"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5111)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(14)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11307 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11299 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

Thriving in the Expectation Economy

array(3) {
  [0]=>
  object(WP_Term)#11272 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11271 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11270 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Context matters: Strategies for empowering agents with more information

array(4) {
  [0]=>
  object(WP_Term)#11280 (10) {
    ["term_id"]=>
    int(4951)
    ["name"]=>
    string(24) "Customer service stories"
    ["slug"]=>
    string(24) "zendesk-customer-stories"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5831)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11300 (10) {
    ["term_id"]=>
    int(4211)
    ["name"]=>
    string(19) "Omnichannel support"
    ["slug"]=>
    string(36) "library-omnichannel-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5071)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(33)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11289 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11307 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer service stories

<5 min.

Engaging with Students in the Modern World

array(4) {
  [0]=>
  object(WP_Term)#11308 (10) {
    ["term_id"]=>
    int(4951)
    ["name"]=>
    string(24) "Customer service stories"
    ["slug"]=>
    string(24) "zendesk-customer-stories"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5831)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11271 (10) {
    ["term_id"]=>
    int(4851)
    ["name"]=>
    string(13) "Phone support"
    ["slug"]=>
    string(30) "customer-support-phone-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5731)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(13)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11270 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11314 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer service stories

<5 min.

The Power of Integrated Phone Support, Featuring Dorm Room Movers

array(4) {
  [0]=>
  object(WP_Term)#11293 (10) {
    ["term_id"]=>
    int(4461)
    ["name"]=>
    string(5) "Guide"
    ["slug"]=>
    string(22) "zendesk-products-guide"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5331)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11272 (10) {
    ["term_id"]=>
    int(4491)
    ["name"]=>
    string(7) "Support"
    ["slug"]=>
    string(24) "zendesk-products-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5361)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11289 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11307 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(28)
    ["filter"]=>
    string(3) "raw"
  }
}

Guide

<5 min.

What’s New in Your Zendesk: Pack in the Productivity

array(3) {
  [0]=>
  object(WP_Term)#11280 (10) {
    ["term_id"]=>
    int(4501)
    ["name"]=>
    string(4) "Talk"
    ["slug"]=>
    string(21) "zendesk-products-talk"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5371)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11300 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11270 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(28)
    ["filter"]=>
    string(3) "raw"
  }
}

Talk

<5 min.

What’s New in Your Zendesk: Advanced Voice

array(5) {
  [0]=>
  object(WP_Term)#11308 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(59)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11271 (10) {
    ["term_id"]=>
    int(4551)
    ["name"]=>
    string(16) "Customer Support"
    ["slug"]=>
    string(39) "best-practices-zendesk-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5431)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(19)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11289 (10) {
    ["term_id"]=>
    int(4581)
    ["name"]=>
    string(10) "Operations"
    ["slug"]=>
    string(33) "best-practices-zendesk-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5461)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11307 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11309 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer service strategy

<5 min.

Zendesk Deep Dive: Dynamic Content and Localization

array(5) {
  [0]=>
  object(WP_Term)#11272 (10) {
    ["term_id"]=>
    int(4921)
    ["name"]=>
    string(15) "Analyst reports"
    ["slug"]=>
    string(32) "customer-support-analyst-reports"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5801)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(45)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11300 (10) {
    ["term_id"]=>
    int(4321)
    ["name"]=>
    string(9) "Forrester"
    ["slug"]=>
    string(17) "library-forrester"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5191)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(14)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11270 (10) {
    ["term_id"]=>
    int(4371)
    ["name"]=>
    string(22) "Research & Reports"
    ["slug"]=>
    string(24) "library-research-reports"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5241)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(30)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11269 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11268 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Analyst reports

<5 min.

Industry Trends Webinar: The Future of Customer Service

array(4) {
  [0]=>
  object(WP_Term)#11294 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11299 (10) {
    ["term_id"]=>
    int(4551)
    ["name"]=>
    string(16) "Customer Support"
    ["slug"]=>
    string(39) "best-practices-zendesk-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5431)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(19)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11280 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11307 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

Effort and Conversion: An Inverse Relationship

array(4) {
  [0]=>
  object(WP_Term)#11308 (10) {
    ["term_id"]=>
    int(4441)
    ["name"]=>
    string(11) "Embeddables"
    ["slug"]=>
    string(28) "zendesk-products-embeddables"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5311)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(2)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11271 (10) {
    ["term_id"]=>
    int(4201)
    ["name"]=>
    string(6) "Mobile"
    ["slug"]=>
    string(14) "library-mobile"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5061)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(9)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11289 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11269 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(28)
    ["filter"]=>
    string(3) "raw"
  }
}

Embeddables

<5 min.

What’s New in Your Zendesk: Establishing Innovation

array(5) {
  [0]=>
  object(WP_Term)#11300 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11270 (10) {
    ["term_id"]=>
    int(4491)
    ["name"]=>
    string(7) "Support"
    ["slug"]=>
    string(24) "zendesk-products-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5361)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11280 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(67)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11307 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11268 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(28)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Zendesk Deep Dive: Customizing Insights Reports and Dashboards

array(5) {
  [0]=>
  object(WP_Term)#11309 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11267 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11266 (10) {
    ["term_id"]=>
    int(4581)
    ["name"]=>
    string(10) "Operations"
    ["slug"]=>
    string(33) "best-practices-zendesk-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5461)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11265 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11264 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Best Practices

<5 min.

Top 3 Tips to Becoming a Profit Center

array(4) {
  [0]=>
  object(WP_Term)#11316 (10) {
    ["term_id"]=>
    int(4951)
    ["name"]=>
    string(24) "Customer service stories"
    ["slug"]=>
    string(24) "zendesk-customer-stories"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5831)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11308 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(59)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11271 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11307 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer service stories

<5 min.

Getting Schooled with Zendesk: EDU Customer Stories

array(3) {
  [0]=>
  object(WP_Term)#11300 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11270 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11280 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Best Practices

<5 min.

What’s New in Your Zendesk: Multibrand

array(4) {
  [0]=>
  object(WP_Term)#11267 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11266 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(67)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11271 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11307 (10) {
    ["term_id"]=>
    int(4301)
    ["name"]=>
    string(8) "Workflow"
    ["slug"]=>
    string(16) "library-workflow"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(2)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Zendesk Multibrand

array(4) {
  [0]=>
  object(WP_Term)#11308 (10) {
    ["term_id"]=>
    int(4081)
    ["name"]=>
    string(25) "API & Developer Tools"
    ["slug"]=>
    string(11) "library-api"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(4941)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(5)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11270 (10) {
    ["term_id"]=>
    int(4441)
    ["name"]=>
    string(11) "Embeddables"
    ["slug"]=>
    string(28) "zendesk-products-embeddables"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5311)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(2)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11280 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11265 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(28)
    ["filter"]=>
    string(3) "raw"
  }
}

API & Developer Tools

<5 min.

Zendesk Embeddables: Bringing customer support directly to your customers

array(4) {
  [0]=>
  object(WP_Term)#11293 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11300 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11271 (10) {
    ["term_id"]=>
    int(4241)
    ["name"]=>
    string(12) "Productivity"
    ["slug"]=>
    string(20) "library-productivity"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5101)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(4)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11307 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Best Practices

<5 min.

What’s New in your Zendesk: Scalable support

array(5) {
  [0]=>
  object(WP_Term)#11267 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11266 (10) {
    ["term_id"]=>
    int(4491)
    ["name"]=>
    string(7) "Support"
    ["slug"]=>
    string(24) "zendesk-products-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5361)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11280 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(67)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11265 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11264 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(28)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Zendesk Deep Dive: Managing Views

array(5) {
  [0]=>
  object(WP_Term)#11308 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11270 (10) {
    ["term_id"]=>
    int(4821)
    ["name"]=>
    string(5) "Email"
    ["slug"]=>
    string(22) "customer-support-email"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5701)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(2)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11271 (10) {
    ["term_id"]=>
    int(4481)
    ["name"]=>
    string(7) "Message"
    ["slug"]=>
    string(24) "zendesk-products-message"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5351)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11307 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11268 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

Writing Great Emails to Customers: How Social Media Has Changed the Rules

array(5) {
  [0]=>
  object(WP_Term)#11314 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11293 (10) {
    ["term_id"]=>
    int(4901)
    ["name"]=>
    string(16) "Customer loyalty"
    ["slug"]=>
    string(40) "customer-loyalty-customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5781)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(34)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11300 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11265 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11264 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

7 Steps to Customer Experience Heaven

array(5) {
  [0]=>
  object(WP_Term)#11334 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11328 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11284 (10) {
    ["term_id"]=>
    int(4551)
    ["name"]=>
    string(16) "Customer Support"
    ["slug"]=>
    string(39) "best-practices-zendesk-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5431)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(19)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11278 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(78)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11277 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Best Practices

<5 min.

5 Ways Customer Support Can Lead the Customer Centricity Charge

array(4) {
  [0]=>
  object(WP_Term)#11308 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11270 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11271 (10) {
    ["term_id"]=>
    int(4561)
    ["name"]=>
    string(10) "Leadership"
    ["slug"]=>
    string(33) "best-practices-zendesk-leadership"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5441)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11265 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Best Practices

<5 min.

Happy Employees Mean Happy Customers: Creating a World-Class Internal Culture

array(5) {
  [0]=>
  object(WP_Term)#11314 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11293 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11300 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(59)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11278 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11277 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

Creating Moments of Magic for Your Customers—Today and Every Day

array(5) {
  [0]=>
  object(WP_Term)#11328 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11284 (10) {
    ["term_id"]=>
    int(4591)
    ["name"]=>
    string(17) "Proactive Support"
    ["slug"]=>
    string(40) "best-practices-zendesk-proactive-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5471)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(4)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11271 (10) {
    ["term_id"]=>
    int(4251)
    ["name"]=>
    string(6) "Retail"
    ["slug"]=>
    string(14) "library-retail"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5111)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(14)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11265 (10) {
    ["term_id"]=>
    int(4801)
    ["name"]=>
    string(10) "Technology"
    ["slug"]=>
    string(27) "customer-support-technology"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5681)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(67)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11264 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

3 Ways Customer Service Increases Your Sales

array(5) {
  [0]=>
  object(WP_Term)#11272 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11308 (10) {
    ["term_id"]=>
    int(4901)
    ["name"]=>
    string(16) "Customer loyalty"
    ["slug"]=>
    string(40) "customer-loyalty-customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5781)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(34)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11270 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11278 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11277 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

How to Defuse Even the Worst Customer Situations

array(5) {
  [0]=>
  object(WP_Term)#11314 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11293 (10) {
    ["term_id"]=>
    int(4901)
    ["name"]=>
    string(16) "Customer loyalty"
    ["slug"]=>
    string(40) "customer-loyalty-customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5781)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(34)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11300 (10) {
    ["term_id"]=>
    int(4561)
    ["name"]=>
    string(10) "Leadership"
    ["slug"]=>
    string(33) "best-practices-zendesk-leadership"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5441)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11265 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11264 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

3 Keys to Building a Kindness Revolution

array(5) {
  [0]=>
  object(WP_Term)#11328 (10) {
    ["term_id"]=>
    int(4901)
    ["name"]=>
    string(16) "Customer loyalty"
    ["slug"]=>
    string(40) "customer-loyalty-customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5781)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(34)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11284 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11271 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(78)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11278 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11277 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer loyalty

<5 min.

Going Beyond Support with Customer Engagement

array(5) {
  [0]=>
  object(WP_Term)#11272 (10) {
    ["term_id"]=>
    int(4461)
    ["name"]=>
    string(5) "Guide"
    ["slug"]=>
    string(22) "zendesk-products-guide"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5331)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11308 (10) {
    ["term_id"]=>
    int(4831)
    ["name"]=>
    string(14) "Knowledge base"
    ["slug"]=>
    string(31) "customer-support-knowledge-base"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5711)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(25)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11270 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11265 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11264 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(28)
    ["filter"]=>
    string(3) "raw"
  }
}

Guide

<5 min.

Empowering Your Customers with Self-Service

array(5) {
  [0]=>
  object(WP_Term)#11314 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11293 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11300 (10) {
    ["term_id"]=>
    int(4551)
    ["name"]=>
    string(16) "Customer Support"
    ["slug"]=>
    string(39) "best-practices-zendesk-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5431)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(19)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11278 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(78)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11277 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Best Practices

<5 min.

Using Zendesk to Communicate Effectively with Your Customers

array(5) {
  [0]=>
  object(WP_Term)#11328 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11284 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11271 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11265 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(78)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11264 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Best Practices

<5 min.

Creating a great customer experience in any language

array(5) {
  [0]=>
  object(WP_Term)#11272 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11308 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11270 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(78)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11278 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11277 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

array(5) {
  [0]=>
  object(WP_Term)#11314 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11293 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(78)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11300 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11265 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11264 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

How Zendesk Does Customer Service

array(5) {
  [0]=>
  object(WP_Term)#11328 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11284 (10) {
    ["term_id"]=>
    int(4531)
    ["name"]=>
    string(22) "Customer relationships"
    ["slug"]=>
    string(45) "library-best-practices-customer-relationships"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5401)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11271 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(59)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11278 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11277 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

Zen Masters of Customer Service Webinars

array(4) {
  [0]=>
  object(WP_Term)#11272 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11308 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11270 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11265 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

7 strategies for turning angry customers into loyal fans

array(4) {
  [0]=>
  object(WP_Term)#11314 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11293 (10) {
    ["term_id"]=>
    int(4911)
    ["name"]=>
    string(25) "Customer service strategy"
    ["slug"]=>
    string(25) "customer-service-strategy"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5791)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(59)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11300 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11278 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers

array(5) {
  [0]=>
  object(WP_Term)#11284 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11271 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11270 (10) {
    ["term_id"]=>
    int(4561)
    ["name"]=>
    string(10) "Leadership"
    ["slug"]=>
    string(33) "best-practices-zendesk-leadership"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5441)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11265 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11277 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

7 tools for amazing every customer every time

array(4) {
  [0]=>
  object(WP_Term)#11272 (10) {
    ["term_id"]=>
    int(4411)
    ["name"]=>
    string(21) "Apps and Integrations"
    ["slug"]=>
    string(38) "zendesk-products-apps-and-integrations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5281)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4401)
    ["count"]=>
    int(5)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11308 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11300 (10) {
    ["term_id"]=>
    int(4301)
    ["name"]=>
    string(8) "Workflow"
    ["slug"]=>
    string(16) "library-workflow"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(2)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11278 (10) {
    ["term_id"]=>
    int(4401)
    ["name"]=>
    string(16) "Zendesk Products"
    ["slug"]=>
    string(24) "library-zendesk-products"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5271)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(28)
    ["filter"]=>
    string(3) "raw"
  }
}

Apps and Integrations

<5 min.

Developer Spotlight: Automating tasks using the Zendesk API

array(5) {
  [0]=>
  object(WP_Term)#11256 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11255 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11254 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(78)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11253 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11252 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

Three hidden reasons why good people provide bad service

array(5) {
  [0]=>
  object(WP_Term)#11271 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11270 (10) {
    ["term_id"]=>
    int(4901)
    ["name"]=>
    string(16) "Customer loyalty"
    ["slug"]=>
    string(40) "customer-loyalty-customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5781)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(34)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11300 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11278 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11250 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

7 Effective Keys to Transforming the Customer Experience

array(5) {
  [0]=>
  object(WP_Term)#11299 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11272 (10) {
    ["term_id"]=>
    int(4901)
    ["name"]=>
    string(16) "Customer loyalty"
    ["slug"]=>
    string(40) "customer-loyalty-customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5781)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(34)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11308 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11253 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11252 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

Turning Rants into Raves: How to Capture the Customer’s Heart

array(5) {
  [0]=>
  object(WP_Term)#11256 (10) {
    ["term_id"]=>
    int(4511)
    ["name"]=>
    string(14) "Best Practices"
    ["slug"]=>
    string(22) "library-best-practices"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(0)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11255 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11254 (10) {
    ["term_id"]=>
    int(4561)
    ["name"]=>
    string(10) "Leadership"
    ["slug"]=>
    string(33) "best-practices-zendesk-leadership"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5441)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11278 (10) {
    ["term_id"]=>
    int(4771)
    ["name"]=>
    string(15) "Team management"
    ["slug"]=>
    string(32) "customer-service-team-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5651)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11250 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Best Practices

<5 min.

Maintaining World Class Customer Support in a Fast Growing Organization

array(4) {
  [0]=>
  object(WP_Term)#11271 (10) {
    ["term_id"]=>
    int(4211)
    ["name"]=>
    string(19) "Omnichannel support"
    ["slug"]=>
    string(36) "library-omnichannel-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5071)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4811)
    ["count"]=>
    int(33)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11270 (10) {
    ["term_id"]=>
    int(4281)
    ["name"]=>
    string(22) "Social Media Messaging"
    ["slug"]=>
    string(30) "library-social-media-messaging"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5141)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4071)
    ["count"]=>
    int(3)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11300 (10) {
    ["term_id"]=>
    int(4811)
    ["name"]=>
    string(16) "Support channels"
    ["slug"]=>
    string(25) "customer-support-channels"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5691)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(102)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11253 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Omnichannel support

<5 min.

Master High-Tech, High-Touch Customer Service

array(4) {
  [0]=>
  object(WP_Term)#11299 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11272 (10) {
    ["term_id"]=>
    int(4901)
    ["name"]=>
    string(16) "Customer loyalty"
    ["slug"]=>
    string(40) "customer-loyalty-customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5781)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(34)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11308 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11278 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

The Cult of the Customer – Turning Customers into Evangelists

array(5) {
  [0]=>
  object(WP_Term)#11255 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11254 (10) {
    ["term_id"]=>
    int(4901)
    ["name"]=>
    string(16) "Customer loyalty"
    ["slug"]=>
    string(40) "customer-loyalty-customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5781)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(34)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11300 (10) {
    ["term_id"]=>
    int(4531)
    ["name"]=>
    string(22) "Customer relationships"
    ["slug"]=>
    string(45) "library-best-practices-customer-relationships"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5401)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11253 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11250 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

5 Steps to Becoming a Beloved Company

array(5) {
  [0]=>
  object(WP_Term)#11271 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11270 (10) {
    ["term_id"]=>
    int(4901)
    ["name"]=>
    string(16) "Customer loyalty"
    ["slug"]=>
    string(40) "customer-loyalty-customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5781)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(34)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11308 (10) {
    ["term_id"]=>
    int(4531)
    ["name"]=>
    string(22) "Customer relationships"
    ["slug"]=>
    string(45) "library-best-practices-customer-relationships"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5401)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11278 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#11252 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

3 Customer Service Lessons from Disney

array(4) {
  [0]=>
  object(WP_Term)#11284 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11299 (10) {
    ["term_id"]=>
    int(4531)
    ["name"]=>
    string(22) "Customer relationships"
    ["slug"]=>
    string(45) "library-best-practices-customer-relationships"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5401)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11272 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11253 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

Turning Difficult Moments into Positive Customer Experiences

array(4) {
  [0]=>
  object(WP_Term)#11255 (10) {
    ["term_id"]=>
    int(3531)
    ["name"]=>
    string(19) "Customer experience"
    ["slug"]=>
    string(31) "best-practices-customer-service"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5411)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(86)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11254 (10) {
    ["term_id"]=>
    int(4551)
    ["name"]=>
    string(16) "Customer Support"
    ["slug"]=>
    string(39) "best-practices-zendesk-customer-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5431)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(19)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11300 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11278 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer experience

<5 min.

What’s the Secret to Providing a World Class Customer Service Experience

array(4) {
  [0]=>
  object(WP_Term)#11270 (10) {
    ["term_id"]=>
    int(4901)
    ["name"]=>
    string(16) "Customer loyalty"
    ["slug"]=>
    string(40) "customer-loyalty-customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5781)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4891)
    ["count"]=>
    int(34)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11308 (10) {
    ["term_id"]=>
    int(4531)
    ["name"]=>
    string(22) "Customer relationships"
    ["slug"]=>
    string(45) "library-best-practices-customer-relationships"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5401)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4511)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11272 (10) {
    ["term_id"]=>
    int(4891)
    ["name"]=>
    string(19) "Trends and insights"
    ["slug"]=>
    string(23) "customer-support-trends"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5771)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(153)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11253 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer loyalty

<5 min.

The Apple Experience: Secrets to Insanely Great Customer Loyalty

array(4) {
  [0]=>
  object(WP_Term)#11203 (10) {
    ["term_id"]=>
    int(4541)
    ["name"]=>
    string(27) "Customer Service Management"
    ["slug"]=>
    string(35) "library-customer-service-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5421)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(165)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#11202 (10) {
    ["term_id"]=>
    int(4951)
    ["name"]=>
    string(24) "Customer service stories"
    ["slug"]=>
    string(24) "zendesk-customer-stories"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5831)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4931)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#11201 (10) {
    ["term_id"]=>
    int(4781)
    ["name"]=>
    string(18) "Support operations"
    ["slug"]=>
    string(18) "support-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5661)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(4541)
    ["count"]=>
    int(78)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#11200 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(124)
    ["filter"]=>
    string(3) "raw"
  }
}

Customer Service Management

<5 min.

What Airbnb customer service learned while rapidly scaling their support

Show All

◂ ▸

Types

Meet Zendesk Explore – Americas

Meet Zendesk Explore – Asia Pacific

Meet Zendesk Explore – Europe

Enterprise Benchmark: Comparing your customer service against other enterprises

Evolving trends in self-service: creating the best experience for agents and customers

Rethinking phone support with Zendesk Talk

How Harry’s built a world-class customer support team with Stella Connect and Zendesk

Help more customers in less time – Americas

What’s New at Zendesk: September 2018 – Americas

Customer service trends: faster, cheaper, and more human

Understand and act on your ticket data with Insights reporting

Debunking the myths of omnichannel customer experience

How to get started with Omnichannel Customer Engagement

Tapping into the powerful combination of Support and Chat, featuring MeUndies

How 360 Payments uses collaboration tools to provide seamless customer support

Optimizing your support operations as you scale with Zendesk

How Discord scaled to support 46m monthly active users

Expert Roundtable: How AI Creates Better, Proactive Customer Experiences

Expert Series: Extending the Zendesk data model with Custom Objects

(Measure up!) Benchmarks for customer support organizations – Americas

(Measure up!) Benchmarks for customer support organizations – Europe

Expert Series: 5 Tips to Grow Sales using Zendesk Chat

How Squarespace surpasses customer expectations with 24/7 self-service support

Slack & Zendesk: The future of internal collaboration

What’s New at Zendesk: June 2018 – Americas

What’s New at Zendesk: June 2018 – Europe

What’s New at Zendesk: June 2018 – Asia Pacific

The omnichannel revolution webinar series

Expert Series: How to drive more automated resolutions with Answer Bot

Expert series: Taking an innovative approach to phone support

Clean up your Zendesk Account

Optimizing the customer experience with Le Tote

Transforming Your CX Through Customer Service – Webinar Ft. Gartner

What do modern retail customers expect from customer service?

How to Deliver Best-in-Class Customer Self-Service – Americas

How to Deliver Best-in-Class Customer Self-Service – Asia Pacific

How to Deliver Best-in-Class Customer Self-Service – Europe

GDPR Compliance with Zendesk

What’s new at Zendesk: March 2018 – Europe

What’s new at Zendesk: March 2018 – Asia Pacific

What’s new at Zendesk: March 2018 – Americas

The Future of eCommerce Customer Support Webinar Series

How Zola marries modern registries and compassionate customer service with Zendesk

Moving from platform to best of breed

How Zendesk scaled to 100,000 customers in 150+ countries: simply and beautifully

How LimeBike rides past the competition with a world class customer experience

How Dollar Shave Club implemented AI with Zendesk

What’s New at Zendesk: November 2017 – Europe

What’s New at Zendesk: November 2017 – Asia Pacific

What’s New at Zendesk: November 2017-Americas

Tips to improve your phone support with reporting and analytics from Zendesk Talk

From support analytics to customer analytics: data is your competitive advantage

Zendesk & Optimizely: Raising the Bar as a Customer Support Leader

Providing a great customer experience during the holiday rush

Zendesk on Zendesk: How we provide live chat support

The Future Of Customer Service Experiences

How Evernote does Self-Service with Zendesk

Zendesk on Zendesk: How we provide multichannel support at scale

Turning customer feedback into actionable insights

What’s New at Zendesk: August 2017

Unleash the Power of your Ecommerce Site with Live Chat

Reaping the ROI of Multichannel Support and Increased Agent Efficiency

IDC: Multichannel Support, Why should companies care?

Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks

Introduction to Zendesk Apps Marketplace

Keep customers happy with data-driven CX

Simplify your support operation as you scale

Zendesk on Zendesk: How we expand support beyond customer service

Why CX, Why Now?

How to Deliver Better Customer Service This Year

2017 retail and ecommerce customer service trends

Zendesk Chat: Your customer engagement channel

The Shifting Mindset: Why You Need to Prioritize HR Service Delivery

How Businesses use Machine Learning for Customer Experience

Making Multichannel Support Simple and Successful

Thriving in the Expectation Economy

Context matters: Strategies for empowering agents with more information

Engaging with Students in the Modern World