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Webinars

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Best Practices
<5 min.

Transforming Your CX Through Customer Service – Webinar Ft. Gartner

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Support channels
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What’s new at Zendesk: March 2018 – Europe

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Support channels
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What’s new at Zendesk: March 2018 – Asia Pacific

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Support channels
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What’s new at Zendesk: March 2018 – Americas

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Webinars
<5 min.

The Future of eCommerce Customer Support Webinar Series

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Customer Service Management
<5 min.

How Zola marries modern registries and compassionate customer service with Zendesk

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Customer Service Management
<5 min.

Moving from Platform to Best of Breed

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Customer Service Management
<5 min.

How Zendesk scaled to 100,000 customers in 150+ countries: simply and beautifully

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Phone support
<5 min.

How LimeBike rides past the competition with a world class customer experience

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Customer Service Management
<5 min.

How Dollar Shave Club implemented AI with Zendesk

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Customer Service Management
<5 min.

What’s New at Zendesk: November 2017 – Europe

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Customer Service Management
<5 min.

What’s New at Zendesk: November 2017 – Asia Pacific

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Customer Service Management
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What’s New at Zendesk: November 2017-Americas

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Analytics
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Tips to improve your phone support with reporting and analytics from Zendesk Talk

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Analytics
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From support analytics to customer analytics: data is your competitive advantage

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Customer Service Management
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Zendesk & Optimizely: Raising the Bar as a Customer Support Leader

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Customer experience
<5 min.

Providing a great customer experience during the holiday rush

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Live chat
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Zendesk on Zendesk: How we provide live chat support

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Customer experience
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The Future Of Customer Service Experiences

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Customer Service Management
<5 min.

How Evernote does Self-Service with Zendesk

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Customer experience
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Turning customer feedback into actionable insights

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Customer Service Management
<5 min.

What’s New at Zendesk: August 2017

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Live chat
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Unleash the Power of your Ecommerce Site with Live Chat

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Customer Service Management
<5 min.

Reaping the ROI of Multichannel Support and Increased Agent Efficiency

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Omnichannel support
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IDC: Multichannel Support, Why should companies care?

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Customer service stories
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Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks

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Customer Service Management
<5 min.

Introduction to Zendesk Apps Marketplace

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Analytics
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Keep customers happy with data-driven CX

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Customer Service Management
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Simplify your support operation as you scale

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Customer Service Management
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Zendesk on Zendesk: How we expand support beyond customer service

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Customer experience
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Why CX, Why Now?

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Customer loyalty
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How to Deliver Better Customer Service This Year

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Customer experience
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2017 retail and ecommerce customer service trends

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Live chat
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Zendesk Chat: Your customer engagement channel

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Customer Service Management
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The Shifting Mindset: Why You Need to Prioritize HR Service Delivery

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Customer experience
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How Businesses use Machine Learning for Customer Experience

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Customer experience
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Customer Service Management
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Context matters: Strategies for empowering agents with more information

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Customer service stories
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Engaging with Students in the Modern World

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Customer service stories
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The Power of Integrated Phone Support, Featuring Dorm Room Movers

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Guide
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Talk
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What’s New in Your Zendesk: Advanced Voice

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Customer service strategy
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Zendesk Deep Dive: Dynamic Content and Localization

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Analyst reports
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Industry Trends Webinar: The Future of Customer Service

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Customer experience
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Effort and Conversion: An Inverse Relationship

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Embeddables
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What’s New in Your Zendesk: Establishing Innovation

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Customer Service Management
<5 min.

Zendesk Deep Dive: Customizing Insights Reports and Dashboards

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Best Practices
<5 min.

Top 3 Tips to Becoming a Profit Center

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Customer service stories
<5 min.

Getting Schooled with Zendesk: EDU Customer Stories

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Best Practices
<5 min.

What’s New in Your Zendesk: Multibrand

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Customer Service Management
<5 min.

Zendesk Multibrand

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API & Developer Tools
<5 min.

Zendesk Embeddables: Bringing customer support directly to your customers

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Best Practices
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What’s New in your Zendesk: Scalable support

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Customer Service Management
<5 min.

Zendesk Deep Dive: Managing Views

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Customer Service Management
<5 min.

Writing Great Emails to Customers: How Social Media Has Changed the Rules

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Customer experience
<5 min.

7 Steps to Customer Experience Heaven

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Best Practices
<5 min.

5 Ways Customer Support Can Lead the Customer Centricity Charge

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Best Practices
<5 min.

Happy Employees Mean Happy Customers: Creating a World-Class Internal Culture

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Customer experience
<5 min.

Creating Moments of Magic for Your Customers—Today and Every Day

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Customer Service Management
<5 min.

3 Ways Customer Service Increases Your Sales

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Customer experience
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How to Defuse Even the Worst Customer Situations

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Customer experience
<5 min.

3 Keys to Building a Kindness Revolution

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Customer loyalty
<5 min.

Going Beyond Support with Customer Engagement

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Guide
<5 min.

Empowering Your Customers with Self-Service

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Best Practices
<5 min.

Using Zendesk to Communicate Effectively with Your Customers

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Best Practices
<5 min.

Creating a great customer experience in any language

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Customer experience
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7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

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Customer Service Management
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How Zendesk Does Customer Service

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Customer experience
<5 min.

Zen Masters of Customer Service Webinars

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Customer experience
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7 strategies for turning angry customers into loyal fans

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Customer experience
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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers

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Customer experience
<5 min.

7 tools for amazing every customer every time

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Customer experience
<5 min.

Three hidden reasons why good people provide bad service

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7 Effective Keys to Transforming the Customer Experience

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Turning Rants into Raves: How to Capture the Customer’s Heart

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Maintaining World Class Customer Support in a Fast Growing Organization

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Omnichannel support
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Master High-Tech, High-Touch Customer Service

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Customer experience
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The Cult of the Customer – Turning Customers into Evangelists

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Customer experience
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5 Steps to Becoming a Beloved Company

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Customer experience
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3 Customer Service Lessons from Disney

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Customer experience
<5 min.

Turning Difficult Moments into Positive Customer Experiences

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Customer experience
<5 min.

What’s the Secret to Providing a World Class Customer Service Experience

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