Library Watch, read, and learn from the best.

Zendesk Products

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Best Practices
<5 min.

Zendesk Feature Close-Up

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Omnichannel support
5 - 10 min.

Key Benefits of Integrated Phone Support

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Guide
<5 min.

What’s New in Your Zendesk: Pack in the Productivity

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Chat
<5 min.

A panel discussion about the channel with the highest customer satisfaction

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Phone support
<5 min.

Download: The best hold music since ‘Careless Whisper’

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Chat
<5 min.

Gartner: Best Practices for Making Live Chat a Must-Have Engagement Channel

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Talk
<5 min.

What’s New in Your Zendesk: Advanced Voice

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Embeddables
<5 min.

What’s New in Your Zendesk: Establishing Innovation

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Customer Service Management
<5 min.

Zendesk Deep Dive: Customizing Insights Reports and Dashboards

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Chat
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How Live Chat Helps Businesses and Consumers

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Analyst reports
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Forrester report: The Six Key Elements of Proactive Chat

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API & Developer Tools
<5 min.

Zendesk Embeddables: Bringing customer support directly to your customers

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Customer Support
<5 min.

Zombies and Zendesk

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Support
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Zendesk Product Demo

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Customer Service Management
<5 min.

Zendesk Deep Dive: Managing Views

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Customer Service Management
<5 min.

Writing Great Emails to Customers: How Social Media Has Changed the Rules

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Customer Service Management
<5 min.

Customizing Zendesk Insights

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API & Developer Tools
10+ min.

PCI Compliance and the Cloud

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Empowering Your Customers with Self-Service

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Guide
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Customer Service Management
<5 min.

Do you really need a technical writer for your knowledge base?

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Customer experience
5 - 10 min.

6 Tips for Building a Thriving Help Center

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Apps and Integrations
<5 min.

Developer Spotlight: Automating tasks using the Zendesk API

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Apps and Integrations
10+ min.

Guide to Integrating Zendesk and Salesforce

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Customer Service Management
<5 min.

Zendesk triggers

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Customer Service Management
<5 min.

Zendesk Insights: Advanced Analytics & Reporting

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Apps and Integrations
<5 min.

Zendesk Apps

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Support
<5 min.

Zendesk Overview

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Customer Support
<5 min.

Customer Support Tool Scorecard

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Help Desk
10+ min.

Protect Your IT Assets

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Phone Support
10+ min.

How to Conquer Your Fear of Phone Support

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Infographics
<5 min.

The Evolution of Phone Support

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Infographics
<5 min.

Killing phone support can kill your business

Show All
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