zendesk

Scale operations

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Customer support social media
10+ min.

Providing great social media customer service

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Scale operations
<5 min.

Here’s what it takes to be a great customer service leader

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Scale operations
<5 min.

The secret to a better CX: an improved agent experience

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Scale operations
<5 min.

How Homebridge scaled with Zendesk

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How-to guides
<5 min.

How 8 companies deliver exceptional customer experience at scale

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Scale operations
<5 min.

4 steps to optimize your customer service technology

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Scale operations
<5 min.

How to improve agent productivity for a better CX

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Scale operations
<5 min.

Make your work flow : 5 steps to scale your support operations

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AI
<5 min.

Help customers help themselves with AI

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Knowledge management
<5 min.

Your guide to the wonder years of knowledge management

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Scale operations
<5 min.

5 fun facts about omnichannel support

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Scale operations
5 - 10 min.

5 things that stand out in a customer service resume

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AI
<5 min.

Using AI for better self-service

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Scale operations
5 - 10 min.

Proactive support: The right way to engage

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CRM
5 - 10 min.

Agility and the total cost of the customer experience

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Scale operations
5 - 10 min.

Customer service glossary

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Knowledge management
<5 min.

Your customer base is expanding—is your self-service scaling with it?

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Internal support
<5 min.

How to structure your customer support organization

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Scale operations
5 - 10 min.

The 16 Customer service skills of great customer service agents

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Scale operations
<5 min.

Rethinking customer service skills for the new era of retail

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Internal support
10+ min.

How Slack changed the way we work by putting the customer experience first

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AI
<5 min.

Evolving trends in self-service: creating the best experience for agents and customers

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Scale operations
<5 min.

Your guide to omnichannel support

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Knowledge management
<5 min.

Improve your self-service with the right metrics

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Scale operations
<5 min.

The age of the customer: How companies transform their customer experience with Zendesk

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Knowledge management
<5 min.

Building a best-in-class customer self-service experience

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Scale operations
<5 min.

Team up on self-service with Team Publishing

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Scale operations
<5 min.

How Harry’s built a world-class customer support team with Stella Connect and Zendesk

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Scale operations
<5 min.

Help more customers in less time – Americas

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AI
<5 min.

Customer service trends: faster, cheaper, and more human

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<5 min.

How to get started with Omnichannel Customer Engagement

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Scale operations
<5 min.

How 360 Payments uses collaboration tools to provide seamless customer support

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Scale operations
<5 min.

Optimizing your support operations as you scale with Zendesk

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AI
<5 min.

How Discord scaled to support 46m monthly active users

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AI
<5 min.

Expert Roundtable: How AI Creates Better, Proactive Customer Experiences

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Scale operations
<5 min.

Expert Series: Extending the Zendesk data model with Custom Objects

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Knowledge management
<5 min.

How Squarespace surpasses customer expectations with 24/7 self-service support

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Internal support
<5 min.

Slack & Zendesk: The future of internal collaboration

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AI
<5 min.

Expert Series: How to drive more automated resolutions with Answer Bot

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Scale operations
<5 min.

How Zola marries modern registries and compassionate customer service with Zendesk

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Knowledge management
5 - 10 min.

Knowledge management best practices

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Scale operations
<5 min.

How Zendesk scaled to 100,000 customers in 150+ countries: simply and beautifully

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AI
<5 min.

How Dollar Shave Club implemented AI with Zendesk

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Zendesk & Optimizely: Raising the Bar as a Customer Support Leader

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Chatbots and the future of real-time communication

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How Evernote does Self-Service with Zendesk

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Zendesk on Zendesk: How we provide multichannel support at scale

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Better customer experiences with omnichannel engagement

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Creating a workflow fit for collaboration

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<5 min.

Simplify your support operation as you scale

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<5 min.

Zendesk on Zendesk: How we expand support beyond customer service

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<5 min.

Agent Experience Guide

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<5 min.

Agent Life Cycle Guide

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<5 min.

Schedules in Zendesk Support

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<5 min.

How to Deliver Better Customer Service This Year

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Scale operations
<5 min.

Customer engagement with agile customer care

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Scale operations
<5 min.

Top customer experience with agile customer care

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Scale operations
<5 min.

Increase revenue with agile customer care

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Scale operations
<5 min.

In good company: Expand support beyond customer service

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Scale operations
<5 min.

From Cost Center to Profit Center: the Potential ROI of Zendesk

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<5 min.

Streamlining Customer Service with In-App Support Solutions

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Scale operations
<5 min.

Meeting multichannel customer service expectations

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Scale operations
<5 min.

Zendesk Feature Close-Up: Triggers

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AI
<5 min.

How Businesses use Machine Learning for Customer Experience

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Scale operations
<5 min.

Making Multichannel Support Simple and Successful

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Scale operations
<5 min.

ICMI report: Uncover the Hidden Profits in Your Contact Center

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AI
<5 min.

Predictive Analytics, Machine Learning and Meaningful Customer Relationships

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Scale operations
<5 min.

Top 3 Tips to Becoming a Profit Center

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Scale operations
<5 min.

Zendesk Deep Dive: Increase Productivity with Macros

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Scale operations
<5 min.

Zombies and Zendesk

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Scale operations
<5 min.

What’s New in your Zendesk: Scalable support

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Scale operations
<5 min.

Happy Employees Mean Happy Customers: Creating a World-Class Internal Culture

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Internal support
10+ min.

How to Manage Your Amazing Customer Service Team

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Scale operations
<5 min.

The Face of Your Company

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Scale operations
10+ min.

How to Provide Global Support

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Scale operations
<5 min.

Cookbook for the Customer-Centric Company

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Scale operations
10+ min.

How to hire customer support agents

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Knowledge management
<5 min.

Do you really need a technical writer for your knowledge base?

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Scale operations
10+ min.

How to successfully build and manage a virtual team

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Scale operations
<5 min.

Winning Customer Service

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Sales and support automation
<5 min.

Zendesk triggers

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Scale operations
<5 min.

Killing phone support can kill your business

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Knowledge management
<5 min.

Self-service: do customers want to help themselves?

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Scale operations
<5 min.

What Airbnb customer service learned while rapidly scaling their support

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