zendesk

Scale operations

array(2) {
  [0]=>
  object(WP_Term)#6351 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6350 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Here’s what it takes to be a great customer service leader

array(2) {
  [0]=>
  object(WP_Term)#6346 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6345 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

The secret to a better CX: an improved agent experience

array(2) {
  [0]=>
  object(WP_Term)#6301 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6300 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

How Homebridge scaled with Zendesk

array(3) {
  [0]=>
  object(WP_Term)#6344 (10) {
    ["term_id"]=>
    int(6161)
    ["name"]=>
    string(13) "How-to guides"
    ["slug"]=>
    string(13) "how-to-guides"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7041)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(87)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6350 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6351 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
How-to guides
<5 min.

How 8 companies deliver exceptional customer experience at scale

array(2) {
  [0]=>
  object(WP_Term)#6362 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6352 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

4 steps to optimize your customer service technology

array(2) {
  [0]=>
  object(WP_Term)#6355 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6350 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

How to improve agent productivity for a better CX

array(2) {
  [0]=>
  object(WP_Term)#6362 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6352 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Make your work flow : 5 steps to scale your support operations

array(3) {
  [0]=>
  object(WP_Term)#6355 (10) {
    ["term_id"]=>
    int(6881)
    ["name"]=>
    string(2) "AI"
    ["slug"]=>
    string(2) "ai"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7761)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6350 (10) {
    ["term_id"]=>
    int(6251)
    ["name"]=>
    string(28) "Sales and support automation"
    ["slug"]=>
    string(28) "sales-and-support-automation"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7131)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6351 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
}
AI
<5 min.

Help customers help themselves with AI

array(2) {
  [0]=>
  object(WP_Term)#6362 (10) {
    ["term_id"]=>
    int(6261)
    ["name"]=>
    string(20) "Knowledge management"
    ["slug"]=>
    string(20) "knowledge-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7141)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(9)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6352 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
}
Knowledge management
<5 min.

Your guide to the wonder years of knowledge management

array(2) {
  [0]=>
  object(WP_Term)#6348 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6350 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

5 fun facts about omnichannel support

array(2) {
  [0]=>
  object(WP_Term)#6362 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6352 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
5 - 10 min.

5 things that stand out in a customer service resume

array(3) {
  [0]=>
  object(WP_Term)#6348 (10) {
    ["term_id"]=>
    int(6881)
    ["name"]=>
    string(2) "AI"
    ["slug"]=>
    string(2) "ai"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7761)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6350 (10) {
    ["term_id"]=>
    int(6251)
    ["name"]=>
    string(28) "Sales and support automation"
    ["slug"]=>
    string(28) "sales-and-support-automation"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7131)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6351 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
}
AI
<5 min.

Using AI for better self-service

array(2) {
  [0]=>
  object(WP_Term)#6362 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6352 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
5 - 10 min.

Proactive support: The right way to engage

array(3) {
  [0]=>
  object(WP_Term)#6301 (10) {
    ["term_id"]=>
    int(4721)
    ["name"]=>
    string(3) "CRM"
    ["slug"]=>
    string(19) "zendesk-library-crm"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5601)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(18)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6300 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6359 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
CRM
5 - 10 min.

Agility and the total cost of the customer experience

array(2) {
  [0]=>
  object(WP_Term)#6362 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6352 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
5 - 10 min.

Customer service glossary

array(2) {
  [0]=>
  object(WP_Term)#6347 (10) {
    ["term_id"]=>
    int(6261)
    ["name"]=>
    string(20) "Knowledge management"
    ["slug"]=>
    string(20) "knowledge-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7141)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(9)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6300 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
}
Knowledge management
<5 min.

Your customer base is expanding—is your self-service scaling with it?

array(3) {
  [0]=>
  object(WP_Term)#6362 (10) {
    ["term_id"]=>
    int(6851)
    ["name"]=>
    string(16) "Internal support"
    ["slug"]=>
    string(16) "internal-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7731)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(24)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6352 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6359 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
}
Internal support
<5 min.

How to structure your customer support organization

array(2) {
  [0]=>
  object(WP_Term)#6286 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6285 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
5 - 10 min.

The 16 Customer service skills of great customer service agents

array(2) {
  [0]=>
  object(WP_Term)#6305 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6352 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Rethinking customer service skills for the new era of retail

array(6) {
  [0]=>
  object(WP_Term)#6286 (10) {
    ["term_id"]=>
    int(6851)
    ["name"]=>
    string(16) "Internal support"
    ["slug"]=>
    string(16) "internal-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7731)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(24)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6285 (10) {
    ["term_id"]=>
    int(5301)
    ["name"]=>
    string(7) "Podcast"
    ["slug"]=>
    string(18) "zendesk-cx-podcast"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(6181)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6359 (10) {
    ["term_id"]=>
    int(5311)
    ["name"]=>
    string(15) "Repeat Customer"
    ["slug"]=>
    string(31) "zendesk-podcast-repeat-customer"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(6191)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(17)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#6301 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [4]=>
  object(WP_Term)#6284 (10) {
    ["term_id"]=>
    int(5501)
    ["name"]=>
    string(8) "Season 1"
    ["slug"]=>
    string(8) "season-1"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(6381)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(5311)
    ["count"]=>
    int(8)
    ["filter"]=>
    string(3) "raw"
  }
  [5]=>
  object(WP_Term)#6283 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
}
Internal support
10+ min.

How Slack changed the way we work by putting the customer experience first

array(3) {
  [0]=>
  object(WP_Term)#6314 (10) {
    ["term_id"]=>
    int(6881)
    ["name"]=>
    string(2) "AI"
    ["slug"]=>
    string(2) "ai"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7761)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(6261)
    ["name"]=>
    string(20) "Knowledge management"
    ["slug"]=>
    string(20) "knowledge-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7141)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(9)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6312 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
}
AI
<5 min.

Evolving trends in self-service: creating the best experience for agents and customers

array(2) {
  [0]=>
  object(WP_Term)#6304 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6346 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Your guide to omnichannel support

array(2) {
  [0]=>
  object(WP_Term)#6301 (10) {
    ["term_id"]=>
    int(6261)
    ["name"]=>
    string(20) "Knowledge management"
    ["slug"]=>
    string(20) "knowledge-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7141)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(9)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
}
Knowledge management
<5 min.

Improve your self-service with the right metrics

array(2) {
  [0]=>
  object(WP_Term)#6304 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6346 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

The age of the customer: How companies transform their customer experience with Zendesk

array(2) {
  [0]=>
  object(WP_Term)#6301 (10) {
    ["term_id"]=>
    int(6261)
    ["name"]=>
    string(20) "Knowledge management"
    ["slug"]=>
    string(20) "knowledge-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7141)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(9)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
}
Knowledge management
<5 min.

Building a best-in-class customer self-service experience

array(2) {
  [0]=>
  object(WP_Term)#6304 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6346 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Team up on self-service with Team Publishing

array(3) {
  [0]=>
  object(WP_Term)#6301 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6312 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

How Harry’s built a world-class customer support team with Stella Connect and Zendesk

array(3) {
  [0]=>
  object(WP_Term)#6304 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6346 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6341 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Help more customers in less time – Americas

array(4) {
  [0]=>
  object(WP_Term)#6317 (10) {
    ["term_id"]=>
    int(6881)
    ["name"]=>
    string(2) "AI"
    ["slug"]=>
    string(2) "ai"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7761)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(6251)
    ["name"]=>
    string(28) "Sales and support automation"
    ["slug"]=>
    string(28) "sales-and-support-automation"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7131)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6312 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#6305 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
}
AI
<5 min.

Customer service trends: faster, cheaper, and more human

array(3) {
  [0]=>
  object(WP_Term)#6301 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6346 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6341 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

How to get started with Omnichannel Customer Engagement

array(3) {
  [0]=>
  object(WP_Term)#6314 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6304 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6312 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

How 360 Payments uses collaboration tools to provide seamless customer support

array(3) {
  [0]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6346 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6341 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Optimizing your support operations as you scale with Zendesk

array(4) {
  [0]=>
  object(WP_Term)#6301 (10) {
    ["term_id"]=>
    int(6881)
    ["name"]=>
    string(2) "AI"
    ["slug"]=>
    string(2) "ai"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7761)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6304 (10) {
    ["term_id"]=>
    int(6251)
    ["name"]=>
    string(28) "Sales and support automation"
    ["slug"]=>
    string(28) "sales-and-support-automation"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7131)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6312 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#6305 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
}
AI
<5 min.

How Discord scaled to support 46m monthly active users

array(4) {
  [0]=>
  object(WP_Term)#6314 (10) {
    ["term_id"]=>
    int(6881)
    ["name"]=>
    string(2) "AI"
    ["slug"]=>
    string(2) "ai"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7761)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6346 (10) {
    ["term_id"]=>
    int(6251)
    ["name"]=>
    string(28) "Sales and support automation"
    ["slug"]=>
    string(28) "sales-and-support-automation"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7131)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6341 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#6278 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
}
AI
<5 min.

Expert Roundtable: How AI Creates Better, Proactive Customer Experiences

array(3) {
  [0]=>
  object(WP_Term)#6352 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6312 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Expert Series: Extending the Zendesk data model with Custom Objects

array(3) {
  [0]=>
  object(WP_Term)#6301 (10) {
    ["term_id"]=>
    int(6261)
    ["name"]=>
    string(20) "Knowledge management"
    ["slug"]=>
    string(20) "knowledge-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7141)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(9)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6304 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6341 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
}
Knowledge management
<5 min.

How Squarespace surpasses customer expectations with 24/7 self-service support

array(3) {
  [0]=>
  object(WP_Term)#6346 (10) {
    ["term_id"]=>
    int(6851)
    ["name"]=>
    string(16) "Internal support"
    ["slug"]=>
    string(16) "internal-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7731)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(24)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6312 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Internal support
<5 min.

Slack & Zendesk: The future of internal collaboration

array(4) {
  [0]=>
  object(WP_Term)#6352 (10) {
    ["term_id"]=>
    int(6881)
    ["name"]=>
    string(2) "AI"
    ["slug"]=>
    string(2) "ai"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7761)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6304 (10) {
    ["term_id"]=>
    int(6251)
    ["name"]=>
    string(28) "Sales and support automation"
    ["slug"]=>
    string(28) "sales-and-support-automation"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7131)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6341 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#6278 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
}
AI
<5 min.

Expert Series: How to drive more automated resolutions with Answer Bot

array(3) {
  [0]=>
  object(WP_Term)#6301 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6312 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

How Zola marries modern registries and compassionate customer service with Zendesk

array(2) {
  [0]=>
  object(WP_Term)#6289 (10) {
    ["term_id"]=>
    int(6261)
    ["name"]=>
    string(20) "Knowledge management"
    ["slug"]=>
    string(20) "knowledge-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7141)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(9)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6346 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
}
Knowledge management
5 - 10 min.

Knowledge management best practices

array(3) {
  [0]=>
  object(WP_Term)#6304 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6312 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

How Zendesk scaled to 100,000 customers in 150+ countries: simply and beautifully

array(4) {
  [0]=>
  object(WP_Term)#6289 (10) {
    ["term_id"]=>
    int(6881)
    ["name"]=>
    string(2) "AI"
    ["slug"]=>
    string(2) "ai"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7761)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6346 (10) {
    ["term_id"]=>
    int(6251)
    ["name"]=>
    string(28) "Sales and support automation"
    ["slug"]=>
    string(28) "sales-and-support-automation"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7131)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6341 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#6278 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
}
AI
<5 min.

How Dollar Shave Club implemented AI with Zendesk

array(3) {
  [0]=>
  object(WP_Term)#6315 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6312 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Zendesk & Optimizely: Raising the Bar as a Customer Support Leader

array(2) {
  [0]=>
  object(WP_Term)#6285 (10) {
    ["term_id"]=>
    int(6251)
    ["name"]=>
    string(28) "Sales and support automation"
    ["slug"]=>
    string(28) "sales-and-support-automation"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7131)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6304 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
}
Sales and support automation
<5 min.

Chatbots and the future of real-time communication

array(3) {
  [0]=>
  object(WP_Term)#6346 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6312 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

How Evernote does Self-Service with Zendesk

array(3) {
  [0]=>
  object(WP_Term)#6285 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6304 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6341 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Zendesk on Zendesk: How we provide multichannel support at scale

array(2) {
  [0]=>
  object(WP_Term)#6279 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Better customer experiences with omnichannel engagement

array(2) {
  [0]=>
  object(WP_Term)#6325 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6324 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Creating a workflow fit for collaboration

array(3) {
  [0]=>
  object(WP_Term)#6279 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6323 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Simplify your support operation as you scale

array(3) {
  [0]=>
  object(WP_Term)#6325 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6324 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6321 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Zendesk on Zendesk: How we expand support beyond customer service

array(2) {
  [0]=>
  object(WP_Term)#6355 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Agent Experience Guide

array(2) {
  [0]=>
  object(WP_Term)#6279 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6324 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Agent Life Cycle Guide

array(2) {
  [0]=>
  object(WP_Term)#6355 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Schedules in Zendesk Support

array(3) {
  [0]=>
  object(WP_Term)#6279 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6324 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6321 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

How to Deliver Better Customer Service This Year

array(2) {
  [0]=>
  object(WP_Term)#6355 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Customer engagement with agile customer care

array(2) {
  [0]=>
  object(WP_Term)#6285 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6324 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Top customer experience with agile customer care

array(2) {
  [0]=>
  object(WP_Term)#6355 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Increase revenue with agile customer care

array(2) {
  [0]=>
  object(WP_Term)#6285 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6324 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

In good company: Expand support beyond customer service

array(2) {
  [0]=>
  object(WP_Term)#6355 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

From Cost Center to Profit Center: the Potential ROI of Zendesk

array(2) {
  [0]=>
  object(WP_Term)#6285 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6324 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Streamlining Customer Service with In-App Support Solutions

array(2) {
  [0]=>
  object(WP_Term)#6355 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6313 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Meeting multichannel customer service expectations

array(2) {
  [0]=>
  object(WP_Term)#6285 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6324 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Zendesk Feature Close-Up: Triggers

array(4) {
  [0]=>
  object(WP_Term)#6282 (10) {
    ["term_id"]=>
    int(6881)
    ["name"]=>
    string(2) "AI"
    ["slug"]=>
    string(2) "ai"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7761)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6349 (10) {
    ["term_id"]=>
    int(6251)
    ["name"]=>
    string(28) "Sales and support automation"
    ["slug"]=>
    string(28) "sales-and-support-automation"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7131)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6348 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [3]=>
  object(WP_Term)#6284 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
}
AI
<5 min.

How Businesses use Machine Learning for Customer Experience

array(3) {
  [0]=>
  object(WP_Term)#6285 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6324 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6340 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Making Multichannel Support Simple and Successful

array(2) {
  [0]=>
  object(WP_Term)#6271 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6270 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

ICMI report: Uncover the Hidden Profits in Your Contact Center

array(3) {
  [0]=>
  object(WP_Term)#6349 (10) {
    ["term_id"]=>
    int(6881)
    ["name"]=>
    string(2) "AI"
    ["slug"]=>
    string(2) "ai"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7761)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(15)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6324 (10) {
    ["term_id"]=>
    int(6251)
    ["name"]=>
    string(28) "Sales and support automation"
    ["slug"]=>
    string(28) "sales-and-support-automation"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7131)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6340 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
}
AI
<5 min.

Predictive Analytics, Machine Learning and Meaningful Customer Relationships

array(3) {
  [0]=>
  object(WP_Term)#6294 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6293 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6292 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Top 3 Tips to Becoming a Profit Center

array(2) {
  [0]=>
  object(WP_Term)#6281 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6324 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Zendesk Deep Dive: Increase Productivity with Macros

array(2) {
  [0]=>
  object(WP_Term)#6270 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6269 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Zombies and Zendesk

array(3) {
  [0]=>
  object(WP_Term)#6281 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6324 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6268 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

What’s New in your Zendesk: Scalable support

array(3) {
  [0]=>
  object(WP_Term)#6332 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6333 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6334 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Happy Employees Mean Happy Customers: Creating a World-Class Internal Culture

array(3) {
  [0]=>
  object(WP_Term)#6295 (10) {
    ["term_id"]=>
    int(6851)
    ["name"]=>
    string(16) "Internal support"
    ["slug"]=>
    string(16) "internal-support"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7731)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(24)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6324 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6268 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
}
Internal support
10+ min.

How to Manage Your Amazing Customer Service Team

array(2) {
  [0]=>
  object(WP_Term)#6281 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6333 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

The Face of Your Company

array(3) {
  [0]=>
  object(WP_Term)#6332 (10) {
    ["term_id"]=>
    int(6841)
    ["name"]=>
    string(29) "Customer support social media"
    ["slug"]=>
    string(29) "customer-support-social-media"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7721)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(7)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6324 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6268 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Customer support social media
10+ min.

Providing great social media customer service

array(2) {
  [0]=>
  object(WP_Term)#6286 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6349 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
10+ min.

How to Provide Global Support

array(2) {
  [0]=>
  object(WP_Term)#6267 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6324 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Cookbook for the Customer-Centric Company

array(2) {
  [0]=>
  object(WP_Term)#6286 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6349 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
10+ min.

How to hire customer support agents

array(2) {
  [0]=>
  object(WP_Term)#6267 (10) {
    ["term_id"]=>
    int(6261)
    ["name"]=>
    string(20) "Knowledge management"
    ["slug"]=>
    string(20) "knowledge-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7141)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(9)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6324 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
}
Knowledge management
<5 min.

Do you really need a technical writer for your knowledge base?

array(2) {
  [0]=>
  object(WP_Term)#6286 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6349 (10) {
    ["term_id"]=>
    int(6271)
    ["name"]=>
    string(15) "Team efficiency"
    ["slug"]=>
    string(15) "team-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7151)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(21)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
10+ min.

How to successfully build and manage a virtual team

array(2) {
  [0]=>
  object(WP_Term)#6267 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6324 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Winning Customer Service

array(2) {
  [0]=>
  object(WP_Term)#6264 (10) {
    ["term_id"]=>
    int(6251)
    ["name"]=>
    string(28) "Sales and support automation"
    ["slug"]=>
    string(28) "sales-and-support-automation"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7131)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(11)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6263 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
}
Sales and support automation
<5 min.

Zendesk triggers

array(2) {
  [0]=>
  object(WP_Term)#6267 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6324 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

Killing phone support can kill your business

array(2) {
  [0]=>
  object(WP_Term)#6264 (10) {
    ["term_id"]=>
    int(6261)
    ["name"]=>
    string(20) "Knowledge management"
    ["slug"]=>
    string(20) "knowledge-management"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7141)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(9)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6263 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
}
Knowledge management
<5 min.

Self-service: do customers want to help themselves?

array(3) {
  [0]=>
  object(WP_Term)#6211 (10) {
    ["term_id"]=>
    int(6241)
    ["name"]=>
    string(16) "Scale operations"
    ["slug"]=>
    string(16) "scale-operations"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7121)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(0)
    ["count"]=>
    int(84)
    ["filter"]=>
    string(3) "raw"
  }
  [1]=>
  object(WP_Term)#6210 (10) {
    ["term_id"]=>
    int(4391)
    ["name"]=>
    string(8) "Webinars"
    ["slug"]=>
    string(16) "library-webinars"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(5261)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(3641)
    ["count"]=>
    int(115)
    ["filter"]=>
    string(3) "raw"
  }
  [2]=>
  object(WP_Term)#6209 (10) {
    ["term_id"]=>
    int(6281)
    ["name"]=>
    string(19) "Workflow efficiency"
    ["slug"]=>
    string(19) "workflow-efficiency"
    ["term_group"]=>
    int(0)
    ["term_taxonomy_id"]=>
    int(7161)
    ["taxonomy"]=>
    string(10) "filter_tag"
    ["description"]=>
    string(0) ""
    ["parent"]=>
    int(6241)
    ["count"]=>
    int(43)
    ["filter"]=>
    string(3) "raw"
  }
}
Scale operations
<5 min.

What Airbnb customer service learned while rapidly scaling their support

Show All
1 2 3 4 5 6 7