Library Watch, read, and learn from the best.

Customer Service Management

Support operations

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Customer Service Management
<5 min.

How Evernote does Self-Service with Zendesk

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Customer Service Management
<5 min.

What’s New at Zendesk: August 2017

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Customer Service Management
<5 min.

Reaping the ROI of Multichannel Support and Increased Agent Efficiency

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Customer Service Management
<5 min.

Conversion Tracking in Chat

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Customer Service Management
<5 min.

Customer satisfaction surveys in Zendesk Support

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Customer Service Management
<5 min.

Ticket Forms in Zendesk Support

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Customer Service Management
<5 min.

Groups in Zendesk Support

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Customer Service Management
<5 min.

Your guide to omnichannel support

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Guides
<5 min.

Omnichannel support made easy with Zendesk

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Customer Service Management
<5 min.

Creating a workflow fit for collaboration

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Customer Service Management
<5 min.

Introduction to Zendesk Apps Marketplace

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Customer Service Management
<5 min.

Simplify your support operation as you scale

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Customer Service Management
<5 min.

Zendesk on Zendesk: How we expand support beyond customer service

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Customer Service Management
<5 min.

The Value of offering support inside your mobile app

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Customer Service Management
10+ min.

Customer feedback: how to hear the voice of the customer

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Customer Service Management
<5 min.

Top 10 help desk metrics

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Customer Service Management
<5 min.

Getting started with Zendesk Guide: strategies and best practices

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Customer Service Management
<5 min.

Forrester: Transform the Contact Center for Customer Service Excellence

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Customer Service Management
<5 min.

Guided Demo of Zendesk Chat

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Customer Service Management
<5 min.

Customer Experience Guide

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Customer Service Management
<5 min.

Agent Experience Guide

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Customer Service Management
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Agent Life Cycle Guide

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Customer Service Management
5 - 10 min.

Customer service: turning transactions into relationships

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Customer Service Management
<5 min.

A Zendesk cheat sheet for picking your support solution

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Customer loyalty
<5 min.

Zendesk research: Net Promoter Score® (NPS)

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Customer experience
<5 min.

Customer engagement with agile customer care

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Customer experience
<5 min.

Top customer experience with agile customer care

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Customer Service Management
<5 min.

Increase revenue with agile customer care

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Customer Service Management
<5 min.

The value of self-service

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Customer Service Management
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In good company: Expand support beyond customer service

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Customer Service Management
<5 min.

Roll out and manage multiple customer service channels

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Customer Service Management
<5 min.

Happy customers, happy bottom line

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Customer Service Management
<5 min.

Getting started with Zendesk Talk: strategies and best practices

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Customer Service Management
<5 min.

Zendesk Feature Close-Up: Triggers

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Customer Service Management
<5 min.

The Shifting Mindset: Why You Need to Prioritize HR Service Delivery

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Customer Service Management
<5 min.

Bright Ideas: HR Customer Stories

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Guides
<5 min.

A Retailer’s Guide to Getting Omnichannel Customer Service Right

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Customer Service Management
<5 min.

Nucleus Research: Zendesk yields high ROI for Trustpilot

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Customer Service Management
<5 min.

ICMI report: Uncover the Hidden Profits in Your Contact Center

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Customer Service Management
<5 min.

6 Steps to Deploying Chat on Your Website

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Customer Service Management
<5 min.

Bright Ideas: Retail Customer Stories

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Customer Service Management
<5 min.

Productivity for a Cause—How EDUs and NPOs Can Extend Zendesk with Apps

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Customer Service Management
<5 min.

How to Grow Your Business with Proactive Chat Support

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Best Practices
<5 min.

5 Ways Customer Support Can Lead the Customer Centricity Charge

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Customer Data & Analytics
<5 min.

How to Migrate Your Help Desk System

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Customer Service Management
<5 min.

The mysterious case of ticket X

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Customer Service Management
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How to Provide Great Facebook Customer Service

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Customer loyalty
<5 min.

Going Beyond Support with Customer Engagement

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Best Practices
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Using Zendesk to Communicate Effectively with Your Customers

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Best Practices
<5 min.

Creating a great customer experience in any language

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Customer experience
<5 min.

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

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Customer Service Management
<5 min.

How Zendesk Does Customer Service

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Customer Service Management
<5 min.

Cookbook for the Customer-Centric Company

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Customer experience
<5 min.

Winning Customer Service

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Customer Service Management
<5 min.

IT Service Desk Scorecard

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Customer experience
<5 min.

Three hidden reasons why good people provide bad service

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Apps and Integrations
<5 min.

Zendesk Apps

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Customer Service Management
<5 min.

Simplified IT Service Management

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Customer Service Management
<5 min.

How to recover from a customer service fiasco

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Customer Service Management
<5 min.

What Airbnb customer service learned while rapidly scaling their support

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