zendesk

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Zendesk industry benchmarks

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Actionable data
<5 min.

5 biggest gaps in customer service for midsize companies

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<5 min.

The Zendesk Benchmark: customer experience trends how-to guide

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Actionable data
<5 min.

The Zendesk Benchmark: 2019 customer experience trends

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<5 min.

The how-to guide to omnichannel support

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Actionable data
<5 min.

The Zendesk Benchmark: how fast-growing digital natives can innovate and scale

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<5 min.

The Zendesk Benchmark: how established companies win with digital transformation

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Actionable data
<5 min.

Enterprise Benchmark: Comparing your customer service against other enterprises

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<5 min.

The ROI case for omnichannel support

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<5 min.

(Measure up!) Benchmarks for customer support organizations – Americas

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Actionable data
<5 min.

(Measure up!) Benchmarks for customer support organizations – Europe

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<5 min.

4 Crucial Trends for the 2018 Holiday Retail Season

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Zendesk research: analytics

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<5 min.

Zendesk research: retail and the holidays

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<5 min.

Zendesk research: customer satisfaction

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<5 min.

Zendesk research: customer self-service

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<5 min.

Zendesk research: operational benchmarking

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<5 min.

Zendesk research: live chat

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<5 min.

Zendesk research: Net Promoter Score® (NPS)

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Actionable data
<5 min.

Zendesk research: behavioral cues

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