Library Watch, read, and learn from the best.

Collections

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Collections
<5 min.

Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks

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Collections
<5 min.

The 3 Types of Customer Service Metrics That Matter

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Collections
<5 min.

Employee Satisfaction Survey Guide

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Collections
5 - 10 min.

Customer service glossary

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Collections
<5 min.

Customer Experience Guide

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Collections
<5 min.

Agent Experience Guide

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Collections
<5 min.

Agent Life Cycle Guide

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Collections
<5 min.

A Zendesk cheat sheet for picking your support solution

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Analyst reports
<5 min.

Forrester: Pinpoint opportunities for better customer service

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Collections
<5 min.

Engaging with Students in the Modern World

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Collections
<5 min.

Bright Ideas: IT Customer Stories

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Collections
<5 min.

The Power of Integrated Phone Support, Featuring Dorm Room Movers

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<5 min.

Bright Ideas: Customer Stories

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Collections
<5 min.

Delivering high-impact phone support, featuring DonorsChoose

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Collections
<5 min.

Download: The best hold music since ‘Careless Whisper’

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Collections
<5 min.

How Rapha Uses Zendesk

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<5 min.

Bright Ideas: Retail Customer Stories

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<5 min.

How Le Tote Uses Zendesk Chat and Support

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<5 min.

Getting Schooled with Zendesk: EDU Customer Stories

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Chat
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How Live Chat Helps Businesses and Consumers

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How to Manage Your Amazing Customer Service Team

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Best Practices
<5 min.

How to Provide Global Support

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Collections
<5 min.

How to hire the best customer service agents

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<5 min.

11 Steps to a Better Customer Support RFP Document

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Best Practices
<5 min.

How to Successfully Build and Manage a Virtual Team

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<5 min.

IT Service Desk Scorecard

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Collections
<5 min.

Customer Support Tool Scorecard

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<5 min.

How Your Company’s Customer Service is Being Graded Online

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