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Turning Difficult Moments into Positive Customer Experiences

With Kate Nasser

Spotting and adapting to customer's attitudes can be one of the most powerful tools an agent can have. The good news is that no matter how tough the moment or the customer, you have the power to deliver consistently superior service.

Watch this 1-hour webinar, where customer experience master and The People-Skills Coach', Kate Nasser, shares actionable tips for turning a potentially bad interactions into positive customer experience, as well as her foolproof method for staying both objective and caring when dealing with an upset customer.

Kate Nasser, Founder and President, CAS, Inc., is a former techie (BS Mathematics) turned people-skills guru (Masters Organizational Psychology) who turns interaction obstacles into business success. For 23 years Fortune 500 leaders have tapped Kate to create superior customer experiences. Her mission is care-filled productive communication and her ability to inspire people of diverse cultures, personality types, occupations, and generations to the heights of caring is unmatched. Her latest DVD on cultural and regional differences has uncovered a unique dimension of customer service that will wow the customer with personal comfort.