What is world class service?
World class service is defined as vastly exceeding customers' expectations and building brand loyalty as a result. World class service can help attract new customers as 87% of consumers share good experiences with others. Watch as THE authority on providing a world-class customer experience, John DiJulius, shares how companies like Starbucks, Chick-fil-A, Nestle, Disney, Nordstrom, and The Ritz-Carlton deliver a world-class customer experience consistently, and how you can, too.
In addition to addressing the current "Customer Service Crisis," John provides actionable steps that companies of any size can follow to provide world class service today.
Best-selling author of both Secret Service: Hidden Systems that Deliver Unforgettable Customer Service and What's the Secret: to Providing a World-Class Customer Experience, John DiJulius is redefining customer service in corporate America. His keynotes and workshops are used by the top world-class customer service companies to provide unforgettable service every day. John has worked with companies such as Lexus, PricewaterhouseCoopers, The Marriott Hotels, and State Farm Insurance, to name a few, and he's the father of America's #1 customer service conference, The Secret Service Summit.