Your Customers Want Support Via Smartphone
As smartphones become as essential to our pockets and purses as wallets and drivers licenses, customers are expecting these handy devices to do do their banking, purchase last-minute birthday gifts, book reservations, and above all, take care of customer service needs. Customers these days don't like to stop for even a few minutes. Companies need to take this new breed of customer very seriously. It's not like smartphones are some kind of passing trend.