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Zendesk on Zendesk: How we provide multichannel support at scale

Have you ever wondered how Zendesk uses Zendesk? In this ongoing series, we’ll take a behind the scenes look at how our global customer advocacy team puts our own products to use to provide a round-the-clock multichannel support experience.

Join Zendesk customer advocacy team leaders in conversation about how they created a seamless support experience for 100K+ customers across all channels, including:

  • Self-service
  • Email
  • Live chat
  • Phone

During this webinar, we’ll discuss challenges and successes encountered along the way and what we’d change if we could do it all over again. We’ll discuss how a multichannel approach enables us to meet customers where they are, which increases our customer’s satisfaction and, in turn, improves our own agents’ efficiency.

After this 60-minute webinar, you’ll come away with new ideas and things to try, whether you are just starting to expand your channels beyond email or are a veteran of multichannel support.

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