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Latest stories Page 6
Article Keep companies competitive with a data-driven sales approach
If you’re not tracking sales analytics, you are falling behind. Learn why sales analytics are crucial and how a CRM can change your trajectory.
Article Sales prospecting 101: A beginner’s guide
A strong sales prospecting strategy is key to growing your audience and your bottom line.
Article Sales script guide: Examples, benefits, and how to write one
A good sales script can be the difference between lead buy-in or brush-off. Learn from these examples to create a script that helps you stand out.
Article Making spirits bright: 5 ways to support your CX team during the holidays
When spending is up and inventory is down, it puts extra pressure on customer service teams at a time when ticket volume is already high. Here's how to help your staff through the busiest season of the year.
Article Why companies migrate help desk software and how to do it right
Discover how businesses migrate help desk software to improve their customer support. Learn how to transfer data with a comprehensible migration strategy.
Article 5 sales trends to watch for 2022
The key trends you can’t ignore if you want to be ready for the 2022 sales market.
Article Sales growth rate: Calculation + growth strategies
Learn how to calculate sales growth rate and uncover effective strategies to increase your rate and business revenue.
Article What is sales mix? Definition, formula, and best practices
Calculate your company’s sales mix to strategize your product distribution for the highest revenue gains.
Article Celebrating new integrations
New Zendesk app integrations are in—let's celebrate. Learn all about how these new integrations can ease workloads for your sales and support teams.
Article Feedback form examples, templates, and how to write your own
Use these feedback form tips to help you hear more from your customers and improve your CX.
Article Using TikTok for customer service: 4 brand examples + takeaways
TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.
Article What is sales velocity? Meaning, formula, and report
Understanding sales velocity enables your company to redefine its sales pipeline and process to increase lead conversion and revenue.
Article How to build a sales playbook framework (+ a free template)
Creating a sales playbook will streamline your sales process and solidify your branding in each customer interaction.
Article Conversational UX: A beginner’s guide (+5 best practices)
Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.
Article 31 customer service statistics you need to know
Discover where your customers currently stand and what they’re looking for in 2022.
Article What are customer touchpoints? Examples + how to identify them
Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.
Article 3 ways to provide an AI customer experience
Learn how you can use AI to improve the customer experience at every touchpoint—and why you should.
Article Sales tactics that work: Tactical selling simplified
Blow past your quotas with sales tactics that work to build trusting relationships.
Article Customer dissatisfaction: A guide to handling difficult customers
Dissatisfied customers can affect your company’s reputation. Learn how to identify the various types of unhappy customers and adopt methods for defusing their anger.