Our people
are your people

Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.

Time to shine

Take pride in your product knowledge. Whether you’re just getting started or are ready to certify, we have the resources to polish your skills.


Courses to help you tap into the full potential of the Zendesk family of products.

Get started

Prove that you have reached a Zendesk-verified level of expertise.

Get certified

Ways to learn


Learn from the comfort of your desk with on-demand and instructor-led courses

Training Days

Join our team of experts for a live, classroom-style event in a city near you.


Tailor the curriculum to your team's unique needs.

Certify your skills

Seal the deal with a Zendesk Certification. You’ll get a badge of completion as a certified Support Administrator or App Developer for your LinkedIn, business cards, or résumé.

Learn more

“The Zendesk Certification Exam provided a great opportunity to perform a self-diagnostic, and identify the areas of the product where I should shift my focus to ensure that we are fully utilizing features to optimize our support flows.”

— Jeremy Flanagan
Customer Operations Project Lead of Tools at Instacart

Something for everyone

Regardless of your role, we offer training courses to help sharpen skills and grow careers


Learn the ins-and-outs of Zendesk so that you can run your operations like a well-oiled machine.


Onboard new agents across channels quickly and efficiently through our online courses.


Learn how to extend the platform using our APIs, apps, and SDK.