Zendesk builds software for better customer relationships. We responded by shifting from a single customer support product to a unified family of products focused on improving the entire customer relationship. Our growing family of products helps organizations understand their customers, improve communication, and offer support where & when it’s needed most.
Kraków is home to Zendesk Sell (formerly Base) - innovative and user-friendly salesforce automation platform. We are an independent research and development team of 100 engineers, product managers, and designers.
We are a metrics-driven team and our north star metric is a unique number of customers affected by an error at a given time range - in the past 6 months, we reduced it by 60%.
We embrace and embody Site Reliability Engineering.
We are the team responsible for the Sell billing landscape.
We use technology to work with Sales, Marketing and Finance to provide great payments experience for our customers and to drive the growth of our business as a whole.
We are the team responsible for building low-level platform components - the cornerstone for almost all other 150 services at Zendesk Sell.
We handle hundreds of thousands of requests per minute providing critical functionalities to other parts of the system.
Skills and experience we are looking for
Min. 2 years of experience in a dynamic language like Ruby (or alternatively Python)
Knowledge of SQL of some flavour and aware of key concepts like schema, indexing
Building Rails-based applications and JSON APIs
High customer empathy and focus on the value delivered to clients
Strong belief in writing tests
Eagerness to learn tons of new things
Nice to have
Front-end experience, we use: Backbone, React, Redux, Sagas
Familiarity with NoSQL, RabbitMQ, Kafka
Experience with SOA applications
Don’t get discouraged if you don’t tick all the boxes, we’re interested in getting to know people with junior experience as well. If you already have your first commercial projects in store, and feel that Ruby is the technology for you, we suggest you use the “Apply” button.
What we offer
Being a part of a business software transformation, shaping the new, user-friendly standard
Building an application that already has avid users (mobile app ranked in the top 3 in mobile markets)
Ownership of the projects you work on
Team of passionate people who love what they do
Opportunity to learn and grow
And everything you need to do your job effectively:
Flexible working hours
Professional development funds
High-end gear to make your life easier
Comfortable office, daily catered breakfasts, and lunches
We care about you and your family, offering full medical and dental care package and additional parental plan for fathers.