Artificial intelligence made easy
Support that’s always online
The good kind of know-it-all
Support customers with additional brain power. Meet Answer Bot®. It works alongside your support team to help customers using artificial intelligence. This brainiac can answer common questions and identify when to bring in an agent.
Instant answers on every channel
Present in many places
Be where customers are without spreading yourself too thin. You can put Answer Bot on various support channels like chat, messaging, email, Slack, and more. This gives you an opportunity to support more customers, eliminate wait times, and watch customer satisfaction soar.
Seamless escalations to agents
An extra set of hands
Reduce repetitive work
Protect agents' time and let Answer Bot collect customer information like name, email, issue type, and more.
Fill in the gaps
Answer Bot can map and pre-populate important information from a customer into existing ticket fields.
Give agents context
When it’s the agent’s time to shine, our bot shares the transcript of the conversation. Your team can jump right into troubleshooting without having the customer repeat themselves.
How it works
Build your bot conversations
The secret sauce to setting up your bot is Flow Builder, which gives you the freedom to orchestrate the conversation between Answer Bot and customers. Once you build a flow, you can publish it in multiple languages. All of this is possible in just a few clicks, without writing a single line of code.
Partner with the best
Find the perfect pre-built chatbot for your business. Our partner integrations make it easy to connect a variety of chatbots to Zendesk.
“Building automation into our messaging and optimizing the bot flows helped us reduce friction and deliver a customer-first experience.”
Decrease in agent handling with automation from Zendesk